Track-It! Reviews & Product Details - Page 10

Easy to use very quick to create a ticket and track. The drop down options make it easy to fill in all the information needed. The ease of escalating tickets through email and replying to the email goes straight in the notes. Review collected by and hosted on G2.com.

The software was slow to catch up to the times. Review collected by and hosted on G2.com.

The ability to reference information about anything at my fingetips. I can check out inventory, purchasing and see information about what people call the Helpdesk about. Review collected by and hosted on G2.com.

The program tends to take a long time to open. It is the type of program that cannot handle a brief network interruption. Review collected by and hosted on G2.com.

Universal email for request submission; tracking of tasks Review collected by and hosted on G2.com.

Not user interactive - would like a dashboard feature for users to know where the task is at all times Review collected by and hosted on G2.com.

I love the extreme flexibility in customizing how information is presented to you in the Technician Client, and wish other software would adopt the same power and ease of customization for viewing of tabular information.

I love how Track-It! can be used to keep track of software licensing, check-ins and check-outs of equipment, purchase history, inventory of assets (manually entered), customizability of reports via Crystal Reports, and how all of these features (aside from Crystal Reports) are easily accessible from the same program client in addition to Help Desk Work Orders (aka "tickets").

I love how there is a BMC Communities website that opens up public discussions about their software. In the past there had not been such a thing and it was difficult to Google or search for solutions (although they did have a Knowledge Base, but it isn't the same as searching for user generated content).

I love the Change Management feature because it allows you to have a history of accountability and a way of acquiring approvals from co-workers serving certain job roles in the department.

I love how you can have "Assignments" of Work Orders (basically a ticket that is a sub-ticket of another ticket).

I love how you can configure a workflow of tickets based on criteria, but feel that BMC Software has room for improvement in this area because it feels like some options are missing between the configuration dialogues and the button when viewing work orders to apply a policy to a ticket (because it meets certain critera). Review collected by and hosted on G2.com.

Like any other Help Desk & Inventory/Software-tracking software, Track-It! is not perfect and has its own quirks.

I dislike the price tag of 500 USD per Named technician license plus annual support per license, but for a large-small business organization that isn't an issue.

I dislike the Remote Control add-on for Track-It! because it is very clunky, has performance issues, does not always work (unreliable), and is a resource hog.

I dislike that to have automated asset auditing you have to pay licensing per asset. We do our inventory in Track-It! 100% manually. If you can afford the licensing for enough assets in your organization for automated auditing and integrate the log-in script, it can otherwise be very useful when someone logs a ticket and you are needing to know what asset belongs to them.

I dislike how the Solutions module is tied so directly to the Help Desk module that if you have deleting work orders disabled you also cannot delete entries in the Solutions module.

Manual maintenance in purging about a dozen different logs is required to prevent Track-It! from bringing its performance to a crawl. If you wanted to automate this, you have to manually setup scheduled tasks and scripts to perform SQL truncation of the systemlog table, maintain database index health, and occasionally rebuild the search database index. Why this couldn't have been automated from the start I without requiring manual intervention I don't know. Review collected by and hosted on G2.com.

All your tickets in one place, with ability to route and track. Review collected by and hosted on G2.com.

Need to be a little more up to date with the times. Falling behind other companies with features, and ease of use. UI very busy, and little customization. Review collected by and hosted on G2.com.

i like that it can be accessed anywhere, on my work PC or my mobile device Review collected by and hosted on G2.com.

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its met for small tasks Review collected by and hosted on G2.com.

The Track-It Server was stable, and the available data for metrics was useful. Review collected by and hosted on G2.com.

The desktop client was prone to crashing, and all entered info on the current ticket would be lost. Review collected by and hosted on G2.com.

The caller database is easily to navigate and learn. Review collected by and hosted on G2.com.

The inability to type in search within routing matrix. Review collected by and hosted on G2.com.

Maximize value

realization with a fully

operational and

optimized solution

»

Achieve solution

management at low price

point with cost-effective

expertise

»

Reduce cost of

operations without

compromising on quality

»

Expedite issue resolution

through shared accountability Review collected by and hosted on G2.com.

Deployment highly skilled, specialized professionals to

address your critical solution management, service time outs Review collected by and hosted on G2.com.

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too. Review collected by and hosted on G2.com.

Web-based version is not as intuitive as the client version. Review collected by and hosted on G2.com.