Concord Technologies

🚨 AWS Outage Highlights the Critical Need for Reliable Fax Services in Healthcare   Today, an AWS outage disrupted operations for cloud fax providers relying on AWS infrastructure. For healthcare organizations, this kind of disruption can have serious consequences—delaying the exchange of time-sensitive patient information, impacting care coordination, and risking compliance.   At Concord, our customers remained fully operational throughout the outage. Why? Because our active-active data centers are independently managed, ensuring 99.99% uptime and uninterrupted service—even when others go down.   ✅ Reliability ✅ Resilience ✅ Real-time continuity for critical healthcare workflows   When lives depend on the timely exchange of information, Concord stands strong as a trusted partner to healthcare providers nationwide. If you’re tired of fax service disruptions slowing down your operations, contact us to learn more about how Concord ensures uninterrupted, compliant, and reliable digital fax communications. https://lnkd.in/gA8PiJ8N   #HealthcareIT #CloudFax #AWSOutage #ConcordFax #ReliabilityMatters #HealthTech #Uptime #PatientCare #DataContinuity

The Concord team had a great time at the North Carolina HIMSS Conference! Our Concord team members, Jennifer Acey, Kevin Hodak, and Keith Johnson joined health IT leaders, clinicians, and innovators in Raleigh to explore how technology continues to drive transformation across healthcare. We had exciting conversations about how AI-driven document processing is transforming the way healthcare data is exchanged, processed, and integrated — all to improve the delivery of patient care. Thank you, HIMSS North Carolina Chapter for hosting such an inspiring event! #NCHIMSS #HIMSS #HealthIT #DigitalHealth #HealthcareInnovation #AIinHealthcare #TeamConcord

We’re featured on the latest episode of the Healthcare IT Today podcast! In this conversation, our own Mike Stover, Director of Product Management, sat down with Healthcare IT Today to talk about how Concord is helping healthcare organizations make better use of the data trapped inside documents. We’ve built the Concord Connect™ platform to intelligently ingest, classify, and extract clinical and demographic information from documents like referrals, lab results, and prior authorizations, helping teams work smarter and faster. Tune in to hear how we’re applying AI to turn unstructured healthcare data into actionable insights and streamline workflows across the continuum of care. 🎧 Listen to the full episode here: https://hubs.ly/Q03N11zF0 #HealthcareIT #HealthTech #Interoperability #AIinHealthcare #DataAutomation #ConcordTechnologies #HealthcareITToday

Fax is still mission-critical in healthcare, but the way you manage it doesn’t have to stay stuck in the past. Modern digital fax solutions bring the scalability of the cloud while preserving the workflows your teams rely on every day. Learn from Lauren Wood-Shepard, Director of Inside Sales and Customer Operations, as she shares a real customer’s journey moving from a traditional on-premises fax server to a hybrid environment, and how they achieved seamless modernization without disruption. In this on-demand webinar, we discuss how modernizing your fax environment can: ✅ Boost uptime and reliability ✅ Cut costs while keeping your existing setup ✅ Future-proof faxing with a hybrid approach Watch the full discussion here: https://hubs.ly/Q03MH82L0 #cloudfax #healthcareIT #digitaltransformation #faxsolutions #ConcordTechnologies

We’re proud to share that Concord’s Net Promoter Score (NPS) stands at an outstanding 84 — double the Technology Group’s industry average of 42! What does this mean? NPS isn't just a number; it's a reflection of world-class customer service, reliability, and trust. Concord earns its high marks thanks to a white-glove implementation process that takes the stress and uncertainty out of system installations and upgrades. A high NPS says that our clients are not only satisfied, but also eager to recommend Concord. That’s a true testament to the dedication and effort our teams put into every client engagement. When you choose a partner with a top-tier NPS, you’re choosing peace of mind, transparency, and a commitment to your success. We’re grateful for the trust our clients place in us and remain committed to delivering exceptional experiences every step of the way. Read our latest blog to find out how an NPS is calculated, and what goes into Concord’s uncommonly high score: https://hubs.ly/Q03LNndj0 #ConcordTechnologies #NPS #CustomerSuccess #ClientExperience #TechIndustry

Direct Secure Messaging (DSM) is on the rise… but what is it really? DSM is a national standard for exchanging clinical data. It’s encrypted, policy-driven, and interoperable — and it’s growing — with 466 million Direct Secure Messages exchanged in Q1 2025 alone. For healthcare workers, DSM means less chasing down patient information and more time for patient care. For patients, it means smoother, more complete care transitions. Learn more about what DSM is and why it’s on the rise in our latest blog post: Why Direct Secure Messaging (DSM) Matters https://hubs.ly/Q03KQdxv0 #HealthcareIT #Interoperability #SecureMessaging #DSM #HealthTech #WorkflowAutomation #HealthcareAI #CareCoordination #TransitionsofCare

Concord has launched the Concord Connect™ Ignition Program — a white-glove implementation service that provides a proven framework to help healthcare organizations successfully deploy AI-driven workflows and achieve quick, measurable ROI. Ignition reduces risk, accelerates results, and ensures AI projects don’t just launch — they scale. See how it works: https://hubs.ly/Q03Jn8910 #WorkflowAutomation #HealthcareAI #ConcordTechnologies

Manual document processes don’t just slow you down—they drain resources, add costs, and make it harder to focus on what matters most. With Concord’s ROI Calculator, you can see exactly how much your organization could save by automating manual document workflows. It’s quick, simple, and gives you a clear picture of your potential ROI. 👉 Run the numbers with our ROI Calculator: https://hubs.ly/Q03Gzs890 #HealthcareInnovation #WorkflowAutomation #DocumentProcessing

As we head into the Labor Day weekend, we want to recognize the incredible contributions of workers everywhere—including our own Concord team—whose dedication drives innovation and positive change. Here’s to a safe, happy holiday weekend spent relaxing and enjoying time with friends and family. #Teamwork #Gratitude #LaborDay

🚀 Big news from Concord Technologies! We’re thrilled to announce that Direct Secure Messaging (DSM) is coming soon to our Concord Connect™ platform. This major enhancement will empower healthcare organizations to securely exchange, process, and integrate patient information faster and more efficiently — no matter the format. Concord Connect™ will integrate DSM with our Practical AI™ and Digital Fax capabilities, offering a unified inbox and consistent intelligent workflows for both structured and unstructured data. This means healthcare providers can triage, route, and integrate patient data seamlessly, accelerating care delivery and reducing administrative burdens — all while maintaining the highest standards of security and compliance. Curious about how we’re transforming healthcare data exchange and enabling Straight-Through Processing? Read the full press release for all the details! https://lnkd.in/ejhV-A7S