Our October issue is now available. Many topics are covered this month, including proactive use of data, #WFM, outsourcing, #AI, data management, technology and leadership. https://lnkd.in/dHTJvnTZ
Contact Center Pipeline
Book and Periodical Publishing
Annapolis, MD 1,087 followers
Contact Center news you won't find anywhere else
About us
News and information for contact center and customer service professionals. Think of us as your resource for in-depth articles, first-hand research, and forward-thinking perspectives you won’t find anywhere else. Get contact center tips on our blog and subscribe to our monthly magazine.
- Website
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https://www.contactcenterpipeline.com
External link for Contact Center Pipeline
- Industry
- Book and Periodical Publishing
- Company size
- 2-10 employees
- Headquarters
- Annapolis, MD
- Type
- Privately Held
- Founded
- 2008
- Specialties
- Contact Center Resources, Contact Center Research, Customer Experience, and Customer Service
Locations
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Primary
Get directions
PO Box 3467
Annapolis, MD 21403, US
Employees at Contact Center Pipeline
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Ellen Herndon
Freelance Graphic Designer/Customer Service Manager/Pastry chef
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Tiffany LaReau
Founder & Certified Workforce Manager at Human Numbers | Author ~ Diary of a Workforce Manager
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Linda Harden
Publisher of Contact Center Pipeline
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Brandi O'Neil GSP, M.S.
Client Solutions Manager
Updates
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Our September issue of Contact Center Pipeline is now available. Personally, I think this is a fabulous issue. Some of the best industry voices and contact center issues are featured this month. Check out their insights on topics such as leadership, coaching, workforce management, customer engagement, AI, automation, multichannels, and so much more. https://lnkd.in/eCsPPf7s
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In case you missed it! We are putting together a special issue around Customer Service Week here at Contact Center Pipeline. We have one question we are asking and would like to include your response in a From The Trenches segment. Our question is: What is something you have done to celebrate Customer Service Week that had a lasting impact after the week was over? Your response can be 50 to 500 words. No requirements. Just something you recall that made a difference. I would love to have your response emailed to me at linda@contactcenterpipeline.com by August 29. Thanks for your consideration, Linda
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We are putting together a special issue around Customer Service Week here at Contact Center Pipeline. We have one question we are asking and would like to include your response in a From The Trenches segment. Our question is: What is something you have done to celebrate Customer Service Week that had a lasting impact after the week was over? Your response can be 50 to 500 words. No requirements. Just something you recall that made a difference. I would love to have your response emailed to me at linda@contactcenterpipeline.com by August 28. Thanks for your consideration, Linda
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Improving Healthcare Contact Center Outcomes - By Brendan Read; Q&A with Grant Knaggs https://lnkd.in/gdKanCAG
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Gamification or Gimmick? By Shane Devitt https://lnkd.in/ecNhaSnH
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Why Inclusive Hiring = Success - By David Sudolsky https://lnkd.in/gpxa36wv
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Making the Most of Idle Time - By Jennifer Lee https://lnkd.in/ecDk5wyZ
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Using AI to Create Super Agents - By Rob McDougall https://lnkd.in/eRZ8Xrnz
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Rethinking Training and Coaching - By Brendan Read; Q&A With Laura Sikorski https://lnkd.in/eUKkwiVS
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