Cresta

We’re heading to Orlando for ICMI Contact Center Expo 2025! ☀️ Stop by Booth 512 to connect with the Cresta team and learn how we’re helping contact centers unlock new levels of performance with real-time AI. And don’t miss our speaking session: 🎙️ From Evolution to Revolution: Guitar Center’s Journey to AI-Powered Transformation 📅 Tuesday, Oct. 28 at 5:10 PM 📍 Solution Spotlight Theater Hear from Scott Selfridge (The Guitar Center Company) and Chris Reese (Cresta) as they share how Guitar Center turned their #AI strategy into real impact across CX, efficiency, and sales. Let us know if you'll be there in the comments! #ICMIExpo #ICMIContactCenterExpo2025 #ICMIContactCenterExpo

The energy was 10/10 at Lumen Field for the Seahawks vs. Texans game on Monday night 🏈💥 The Cresta crew had a blast catching the action, connecting with customers, and cheering on all the game-day fun! Huge thanks to everyone who joined us 🤩 Barry Chester Craig Nile Chris Jensen

Cresta’s Engineering Internship Program is built around real impact, and this semester's interns truly delivered 🚀 Congratulations to Yufeng Huang, Qianxu Guo, and Ziqi Shao, recipients of our Certificate of Excellence for their innovation, technical depth, and commitment to learning. We’re proud to provide a space where emerging engineers can take on complex challenges, contribute to real products, and help build the future of #AI. #engineering #internship #engineer

✨ Thrilled to officially partner with Aspect Software! By combining Aspect’s workforce optimization expertise with Cresta’s real-time #AI, together we’re helping teams work smarter, coach faster, and deliver better experiences at scale. Get full details on the partnership here: https://lnkd.in/eD54QkRk

🚨 LAST CHANCE! Tomorrow, join Nicole L. and Mike Robinowitz to explore how Automated AI Agent Testing gives enterprises the guardrails to scale safely and confidently. You'll learn how Cresta validates accuracy, surfaces hidden issues, and turns customer conversations into smarter tests. 🗓️ Wednesday, October 22 ⏰ 11 AM PT | 2 PM ET Register now before it’s too late: https://hubs.la/Q03MHgDR0

We’re ready for #CCWNashville this week! 🎶 Join Sai Vivek (Cresta) and Mike Mossman (Snap Finance) for an engaging Think Tank session on Reimagining the Contact Center: Snap Finance’s AI-Powered Transformation. 🗓️  Friday, October 24 | 11:00 – 11:45 AM 📍 Cumberland 2 Discover how Snap Finance is leveraging AI to empower human agents, streamline operations, and boost efficiency in the contact center. And don't forget to swing by Booth 420 to connect with the Cresta team! Let us know if you'll be there 👇 #CCWNashville2025 #CustomerContactWeek

OVERHYPED vs. UNDERHYPED in AI, according to Cresta CEO Ping Wu ⬇️ ❌ Overhyped: The mindset of scarcity - the fear that AI will displace jobs overnight. ✅ Underhyped: The mindset of abundance - the idea that AI will unlock entirely new experiences and interactions. In the latest episode of Sequoia Capital's Training Data podcast, Ping joined Douglas Leone and Sonya Huang to discuss the “thorny last mile” of AI and explain how real-world deployment (rather than flashy demos) is where lasting enterprise value is created. The biggest takeaway? The true potential of AI isn’t just automation for efficiency. It’s creating seamless customer experiences that were never possible before. 🎧 Listen to the full episode: https://lnkd.in/eQmsqzBC

Who's ready for #CCWNashville next week? 🤠 Cresta will be onsite at Booth 420 from October 22-24! Plus, don't miss our Think Tank session on Friday, October 24 at 11:00 AM featuring Mike Mossman (Snap Finance) and Sai Vivek (Cresta). They'll discuss how Snap Finance’s AI-powered transformation is streamlining operations and improving CX, all while keeping people at the heart of automation. Drop a comment below if you'll be at #CCW 👇 We can't wait! Abigail Matoso Tracy Cronlund Jennifer Davidson Sai Vivek Trevor Hartog Yige Li, PMP Adi Tal Doug Alongi #CustomerContactWeek #CCWNashville2025

ONE month countdown until WAVE 2025! 🌊 Thank you to our incredible sponsors, Five9 and Accenture, for helping make this event possible. Your partnership and support are helping bring WAVE to life! We can’t wait to gather November 12–14 in Las Colinas, TX for Cresta’s inaugural flagship event. It’s going to be an unforgettable three days of connection, learning, and innovation with top leaders in #AI and customer experience. Stay tuned for more updates as we get closer to the big week 🌟

It was a full house in Cresta's SF office for #SFTechWeek last week 🔥 From meaningful discussions on voice AI technology to rooftop networking with founders and innovators, the evening was full of great conversation about where #AI is headed next! HUGE thanks you to our panelists Corinne Marie Riley (Greylock Partners), Karan Goel (Cartesia), Kwindla Hultman Kramer (Daily), Brooke Hopkins (Coval), and Daniel Hoske (Cresta) for joining us and sharing your perspective on the future of voice AI ✨