We're thrilled to see Mickey Negus highlight how Astronaut helps power The Graph's lightning-fast 3-minute response times on the GritIQ podcast! Mickey's team is redefining what's possible for support in web3. Listen for yourself: https://lnkd.in/guYSS6fn
Astronaut
Software Development
San Francisco, CA 1,226 followers
The B2B customer support platform for Telegram. Respond faster, close more deals, and keep customers happy.
About us
Stop losing deals because of slow Telegram support. Astronaut helps your team respond faster, close more deals, and keep customers happy.
- Website
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https://astronaut.chat
External link for Astronaut
- Industry
- Software Development
- Company size
- 2-10 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2023
Products
![Click here to view Astronaut]()
Astronaut
Online Community Software
Stop losing deals because of slow Telegram support. Astronaut helps your team respond faster, close more deals, and keep customers happy. 🚀 Get faster response times. Respond 2.5x faster on average. Auto-route messages to the right team member. Get instant context on any conversation. 🚀 Close more deals. Close 30% more deals on average. Never miss an urgent message. Track every conversation in your CRM. 🚀 Make your customers happier. Improve CSAT scores by 40%. Respond to customers in minutes, not hours. Keep context across team handoffs. Use templates for consistent answers.
Locations
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Primary
Get directions
San Francisco, CA, US
Employees at Astronaut
Updates
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The Graph slashed their response times from 3 days to 3 minutes, setting the new standard for web3 support. Now they're generously sharing their playbook with the entire ecosystem, and we're proud that Astronaut powers all their support analytics and workflows. See the full playbook here: https://lnkd.in/gpZzb5HN
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Astronaut reposted this
When Michaela Negus from The Graph and Ana Westfal from Consensys set the bar high for human-centered support, we aim to match it in our partnerships. Loved collaborating IRL at #ETHDenver on how we can elevate web3 customer experience together!
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When Michaela Negus from The Graph and Ana Westfal from Consensys set the bar high for human-centered support, we aim to match it in our partnerships. Loved collaborating IRL at #ETHDenver on how we can elevate web3 customer experience together!
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Astronaut reposted this
When we started working on Astronaut, I had no idea where it would lead. The first time I tried ChatGPT, I knew the world was changing and would be fundamentally different. I wanted to build something, but wasn't sure where the path would take me. It's been a leap of faith with Astronaut over the last year and a half. We've experienced many highs and lows, successes and failures, winding turns, insights, and lessons. One thing I know for sure! nothing brings me more joy than sitting in an audience, watching a stage, and hearing a customer talk about the impact of our product. That feeling is one I want to deliver, feel, and connect with for the rest of my life. Huge shoutout to Michaela Negus and the team at The Graph for crushing it!
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Astronaut reposted this
Paid ads can get you clicks, but community can turn your customers into champions. 🚀 Join my Fireside Chat with CMX next week as I share how diversifying beyond paid marketing to community-led growth drives: 🌟 Defensible, organic growth 🌟 Customer retention and advocacy 🌟 Rapid user feedback loops I'll be drawing from my experience leading Community & Growth at Astronaut, where we partner with seasoned community leaders at companies like The Graph, Leonardo.Ai, Fuel Labs, and EarnIn, as well as my prior experiences leading growth at Monarch Money and Root Inc. Date: Wednesday, 20th November Time: 1pm - 2pm PT RSVP Link: https://lnkd.in/gHyigbYG