Aurelian

Most people still call PSAPs for things that aren’t emergencies. Hamilton County 9-1-1 Emergency Communications District is changing that. With Web Chat with Ava, residents can now get answers and file reports online and more than half of those interactions are resolved without tying up dispatch. Watch the full conversation with Director Barbara Loveless: https://lnkd.in/eTXZPAFR

Last chance to join us today! At 12 PM ET / 9 AM PT, we’re going live with Barbara Loveless, ENP, RPL from Hamilton County 9-1-1 (TN) for a first look at Web Chat with Ava: our newest tool helping 911 centers deflect non-emergency calls before they ever reach dispatch. Barbara will share how her team is already using it to free up telecommunicators and improve community communications. Register this morning: https://lnkd.in/eNUScpyU Even if you can't join live, register anyway and we'll send you a recording right afterwards.

Join us next week, October 14th, for a live look at Web Chat with Ava, our newest tool helping 911 centers deflect non-emergency calls before they ever hit the line. You’ll hear from Barbara Loveless, ENP, RPL (Hamilton County 9-1-1, TN) on how her community has responded and how it’s freeing dispatchers to stay focused on true emergencies. 📅 Tuesday, Oct 14 · 12 PM ET / 9 AM PT 🔗 Register free: https://lnkd.in/e25dzGzN

🚨Wisconsin 911 and public safety leaders: Join us in Madison on October 30 for the Wisconsin Public Safety Symposium, hosted in partnership with Dane County 911. Hear from local leaders including Sheriff Kalvin Barrett, Chris Becker, ENP, Luis Alejandro Bixler, MBA, and many more as they share practical lessons on: ✅ Strengthening law enforcement + dispatch collaboration ✅ Managing technology change ✅ Critical incident response and recovery 📅 Free to attend for public safety · 🍴 Breakfast & lunch included 📍 Alliant Energy Center, Madison, WI Register here: https://lnkd.in/gRx_3YRh

👏 A big thank you to Cobb County 911 and The Healthy Dispatcher for hosting us yesterday in Atlanta. The EQ Edge training brought together 911 leaders and telecommunicators to focus on resilience, teamwork, and emotional intelligence...topics that matter just as much as technology in keeping our centers strong. We’re grateful to have joined, learned alongside peers, and supported such an important conversation for the 911 community.

📵 Your community shouldn’t have to call for every question. With Web Chat with Ava, residents can file non-emergency reports, get routed to the right department, or find answers instantly...without tying up dispatch. Join us on Oct 14 to see Web Chat with Ava in action and hear from Barbara Loveless, ENP, RPL (Hamilton County 9-1-1, TN) on how it’s already helping her community. Register today: https://lnkd.in/e25dzGzN

Thrilled to see Kalamazoo County County Consolidated Dispatch featured for using Ava, Aurelian's Voice Assistant, to manage non-emergency call volume. By offloading non-emergency calls, Ava frees up dispatchers to focus on urgent and high-risk situations. Grateful to the entire Kalamazoo team for trusting us and helping shape solutions that make an immediate difference. https://lnkd.in/eBDp9niw

🚀 Another successful go-live! Bonneville County 911 in Idaho has already reduced their admin call volume by 65% after going live this week. It’s incredible to see such fast progress: from idea to impact in under four months. Kudos to Kirk Becker, Sherry Glick, Chris Bargelski, and the entire Bonneville County 911 team for their drive and dedication. We’re proud to support their telecommunicators with tools that free up time for what matters most: true emergencies.

🚨 Atlanta 911 Leaders & Telecommunicators: On October 2, Cobb County 911 will host a full-day training with The Healthy Dispatcher to strengthen resilience, teamwork, and emotional intelligence in high-stress environments. Register here while spots remain: https://lnkd.in/eVYaEs7i

When call volume peaks, telecommunicators often have to make tough trade-offs. Chris Izworski, Director at Saginaw County 911, shares how Aurelian’s Virtual Assistant (AVA) is helping his center give residents a better experience when the team is stretched thin. 🎥 Watch the full session Lessons Learned from the First ECCs to Automate Non-Emergency Calls on-demand here: https://lnkd.in/ePQrzcvy