Did you know, companies that improve customer experience can see a 10–15% increase in revenue? (McKinsey) But for that growth to be inclusive, customer support must work for everyone, including the more than 1.3 billion people globally living with disabilities. For blind and low-vision consumers in particular, traditional customer service channels often fall short, which creates friction, frustration, and unmet needs. Find out how Be My Eyes accessibility solutions change this: https://lnkd.in/eYkGxahJ
Be My Eyes
Software Development
Tranbjerg J, Midtjylland 20,205 followers
Be My Eyes is a free app that connects blind and low-vision people with sighted volunteers, companies and AI assistant.
About us
Launched in 2015, Be My Eyes is a globally recognized and award-winning access technology provider for people who are blind or have low-vision. With a worldwide community of nearly 700,000 users, and 7.5 million volunteers, Be My Eyes connects blind and low-vision users with sighted volunteers and companies, through live video and AI to tackle the inaccessible parts of everyday life, whether at home or at work; all for free to the end user. Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.
- Website
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http://www.bemyeyes.com
External link for Be My Eyes
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Tranbjerg J, Midtjylland
- Type
- Privately Held
- Founded
- 2012
Locations
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Primary
Get directions
Sletvej 2f
Tranbjerg J, Midtjylland 8310, DK
Employees at Be My Eyes
Updates
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The AI customer services market size was valued at $308 million in 2022 and is expected to surpass almost $3 billion by 2032. (Tidio) Customer service succeeds when people get clear help quickly, at any hour, in their own language, and without extra steps. AI can deliver that standard at scale. The strongest results appear when conversational AI pairs with vision AI, so customers can share an image of the issue, receive precise guidance, and get a resolution in minutes. In our latest blog, we define what AI in customer service means, explore five key benefits and introduce Service AI. Read the blog: https://lnkd.in/eag74a_A
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Be My Eyes reposted this
On White Cane Safety Day, we highlight that true accessibility is a continuous, human-centered effort. After delivering more than 1,200 successful calls on the Be My Eyes app, we asked some of our incredible Zainers to share their practical etiquette tips for interacting with individuals who are blind or have low vision. We encourage you to hear directly from them about the small things that make a huge difference! Let's continue to ensure accessibility is part of everything we do; whether it’s a physical space, a digital platform, or the human experience we create together. #WeAble #WeAble2030 #ImpactThroughInclusion #BeMyEyes #WhiteCaneSafetyDay
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Customer support is evolving, and it’s more visual, intelligent, and inclusive than ever. Service AI leverages image recognition and AI chat to resolve customer issues instantly, whether it's reading a label, troubleshooting a device, or interpreting instructions. For users who are blind or have low vision, it’s a game-changer. For companies, it’s a chance to reduce resolution times, improve accessibility, and strengthen brand loyalty. Learn more about Service AI here: https://lnkd.in/eYtSEKiE
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Today is #BlindAmericansEqualityDay, a reminder of the importance of accessibility and inclusion. At Be My Eyes, our mission goes beyond borders, we are working to make the world more accessible for everyone, in every country! 🌍 Recently, our global team came together in Copenhagen to talk about our plans and goals for 2026 and beyond, while some joined remotely from different corners of the world! ✈️ Every day, whether near or far, we collaborate across time zones and countries to bring accessibility to everyone who needs it. Because accessibility isn’t just for one place, it’s for everyone, everywhere! #AccessibilityForAll #GlobalTeam #BeMyEyes #WorldBlindnessAwarenessMonth
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Be My Eyes reposted this
A 96% satisfaction rate among users supported by Zain volunteers during calls. That is the incredible result of our strategic partnership with Be My Eyes, the first corporate collaboration of its kind in the region. This White Cane Safety Day, we are pleased to share a case study highlighting how our Zain volunteers are supporting over 900,000 blind and low-vision users globally. This initiative is a key deliverable of our 4WARD – Progress with Purpose corporate strategy and our WE ABLE 2030 disability inclusion vision. We are committed to leveraging technology for good and creating a more accessible world for everyone. For a detailed look at the impact, view the full case study here: https://lnkd.in/dFqTRbca #WeAble #WeAble2030 #ImpactThroughInclusion #4WARD #Accessibility
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Is your company ready for the next wave of accessibility innovation? AI is transforming how businesses serve people who are blind or have low vision. In our AI for Corporate Accessibility eBook, we explore how large language models and visual AI are driving the next generation of inclusive customer experience. Link in comments.
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Be My Eyes reposted this
🌍 Next week, the Patient Innovation Bootcamp 2025 lands in #Copenhagen! This final week of the Bootcamp focuses on implementation and diffusion — exploring how healthcare innovations can move from idea to real-world impact. Participants will work on defining pathways for market entry, understanding reimbursement and regulatory frameworks, and refining their business and funding strategies ahead of Demo Day. We’re thrilled to count on an exceptional group of speakers joining us: Pedro Oliveira (Nova School of Business and Economics) • Hans Jørgen Wiberg (Be My Eyes) • Susie A. Ruff (Ruff & Co) • Moritz Göldner (Hamburg University of Technology) • Marco Alexandre Saias (Ambar Partners) • Ines de Macedo Santos (Armilar) • Nicolas Bouchet (Health Tech Hub Copenhagen) • Ana Catarina Araújo Silva (Cell2Bio) • Leonie Kellner (BioInnovation Institute (BII) • Pedro Costa (Auricle) • Stefan Dr. Walzer (MArS Market Access & Pricing Strategy GmbH) • Amy Wilson (Copenhagen School of Entrepreneurship) A big thank-you to all speakers for contributing to this special program, and to Mie Maahr Hegelund for the coordination and management at Copenhagen Business School EIT Health Nova School of Business and Economics NOVA Medical School - Faculdade de Ciências Médicas Biocat, BioRegion of Catalonia IESE Business School #PatientInnovation #Bootcamp2025 #Copenhagen #HealthInnovation #UserEntrepreneurship
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Be My Eyes reposted this
This is why we do what we do. "I used Be My Eyes today to connect to a staff member in Tesco’s. It was the most amazing shopping experience I have ever had. Thank you so much Tesco’s I can’t tell you how grateful I am for this service" - Linda Thank you to Tesco and the Be My Eyes team for making the world a little more accessible.
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Be My Eyes is excited to announce a new six month pilot with Tesco, bringing on‑demand, in‑store visual support to blind and partially sighted customers across the UK. Tesco customers can now receive real-time assistance with product identification, offers, self-service checkout, and store navigation. With thousands of Tesco stores nationwide, this collaboration is a first among major European supermarkets and represents a significant step toward accessible customer service at scale. “Our mission is to make the world more accessible,” said Michael Buckley, CEO of Be My Eyes. “By joining forces with Tesco, we’re making everyday shopping more inclusive for many more people across the UK.” Learn more! https://lnkd.in/dARBzeXQ #Accessibility #Inclusion #Blind #LowVision #UKRetail #Tesco #BeMyEyes #WorldSightDay