Growth Molecules™

From Map to Momentum Most teams have mapped the journey but few turn it into action. We helped a B2B SaaS marketplace move from theory to traction through Customer Journey Mapping rooted in trust, purpose, and outcomes. No fluff. Just progress. #CustomerJourneyMapping #Leadership #TeamAlignment #GrowthMolecules

Lift up CS Voices: Cast Your Vote A list of over 200 nominations have been submitted for the Top 100 Customer Success Strategists of 2025. It's time to choose the Customer Success voices that inspired, educated, and elevated our community this year. Take a few minutes to vote at: http://bit.ly/4ov4cqn SuccessHACKER #CustomerSuccess #Top100CS #Leadership #Recognition

We're brewing connections in Berkeley, CA next week with Wednesday Women co-founders Melissa Moody and Leslie Greenwood. This Dreamforce-adjacent gathering will host executives across Marketing, Sales, and Post-Sales who believe in supporting and uplifting one another. It's not too late to register: https://lnkd.in/dcc78bEv

From Skepticism to Alignment Last week, the Growth Molecules team co-facilitated a Customer Journey Mapping Summit in Utah. What began with skepticism ended in transformation. Our client, a B2B SaaS marketplace with two distinct business models and two economic buyers, faced one big challenge: 👉 How to create a unified experience without oversimplifying complexity. By the end of the summit, the results spoke for themselves: ✅ Silos dismantled ✅ Skeptics turned advocates ✅ Shared goals and next steps established Customer Journey Mapping isn’t about sticky notes or theory, it’s about clarity, trust, and forward motion. If your organization is ready to align around the outcomes that matter most to customers, let’s talk. Growth Molecules offers a complimentary 30-minute discovery session to see if a workshop is right for your team. We promise you’ll walk away with practical takeaways either way. Send us message for more info. In the meantime, check out the video below for a little inspiration from the field. #CustomerSuccess #CustomerJourneyMapping #CX #Leadership #GrowthMolecules

The Growth Molecules team, represented by James Scott and Rishi Bhagwandeen, had the opportunity to attend Gainsight’s Agentic Connect event in Atlanta last week. It was energizing to connect with so many leaders shaping the future of Customer Success and AI-powered experiences. Great conversations, fresh ideas, and a strong reminder of the innovation happening in our community. At Growth Molecules, we’re always looking ahead, leaning into technologies that help move our clients and partners forward. #CustomerSuccess #AI #AgenticConnect #GrowthMolecules

Raise a glass with our very own James Scott and Rishi Bhagwandeen at ChurnZero’s complimentary Mixology Party. This isn’t just about cocktails, it’s about connection. Evento’s mixology class will bring together the brightest minds in Customer Success for an evening of community, conversation, and creativity. 🍸 Customer Success Week Mixology Party 📍 September 29 | 7:00 p.m. | Chinatown, New York Let’s mix it up and celebrate Customer Success Week in style! 🥂 #CustomerSuccess #SuccessWeek2025 #Networking #Mixology #GrowthMolecules

Customer Success Week is almost here! September 29 – October 3 | New York City The future of Customer Success is being written right now. Excited? Curious? Still figuring it out? Join Sabina M. Pons, James Scott, and Rishi Bhagwandeen at Customer Success Meetup’s Success Week 2025. Sabina will be co-leading a strategic workshop with Jeannine Crispino of 6sense on how to reinvent Customer Success for the post-consumption economy. Let’s shape what comes next...together. #CustomerSuccess #SuccessWeek2025 #NYC #GrowthMolecules #PostConsumptionEconomy

Spotlighting excellence in Customer Success matters. The Top 100 Customer Success Strategists of 2025 nominations are open! This is your chance to celebrate the leaders, peers, and mentors who are raising the bar for our industry. Take a few minutes to nominate someone who’s made an impact, whether through thought leadership, mentoring, or driving customer outcomes. 👉 Submit your nomination here: http://bit.ly/46KgUuY Let’s make sure the brilliant voices across our Growth Molecule network are recognized! SuccessHACKER #CustomerSuccess #Top100CS #Leadership #Recognition

Heading to #GTM2025 Summit next week? Let's make it count. Our CEO Sabina M. Pons and HLX | Your Growth Agency Partner & Fractional CRO Jeramee Waldum will be on the ground and eager to connect with peers, share ideas, and explore fresh perspectives.  Whether it’s over coffee or a hallway conversation between sessions, they're looking forward to turning quick chats into meaningful connections. Drop a comment if you'll be there, they'd love to meet you!

3 Ways CS Leaders Can Beat the 95% GenAI Failure Rate If most GenAI pilots stall, how do CS teams avoid becoming a statistic? Here are 3 strategies you can apply this quarter: 1️⃣ Mine the AI you already have Turn on risk signals in your CSP (Totango, Planhat, ChurnZero, Gainsight) and track precision for 30 days. 2️⃣ Create a learning rhythm Run a weekly 30-min “AI & Playbooks” stand-up: -best prompt/playbook -one misfire & fix -what to templatize next 3️⃣ Look right under your nose Google Gemini, Outlook Copilot, and Teams tools might be available and already paid by your company. Use them for notes, recaps, and renewal trackers. Small, measured wins stack and earn you the influence to tackle bigger bets. Want help choosing your “first two”? Comment with First Two and we’ll share a 30-min checklist to identify your highest-ROI CS workflow. #CustomerSuccess #GenAI #Leadership #CustomerGrowth #AIPlaybooks