Sabio

The Sabio team spent two packed days with Bromford Housing, mid-deployment of their new Genesys-powered omnichannel agent desktop - and the energy was electric. ⚡ We showcased chatbots with repair use cases including generative AI summarisation of notes, which agents loved - “this will make my day so much easier!” A full-team effort showing how real transformation happens when we co-create change with users, not just hand over tech. 💪 Massive thanks to Head of CX Colin Goodbody, Programme Delivery Manager Luan Roper, and the Bromford team for the warm welcome and partnership. Excited for what’s ahead! 🤝 #CustomerExperience #DigitalTransformation #AI #Omnichannel #Innovation

Innovation doesn’t happen in isolation - the AWS community proves that every time. Great to be part of it. 🙌 #AWSCommunity #AmazonConnect #tacug

Et si vous pouviez optimiser vos parcours clients et collaborateurs, simplement ? Jeudi dernier, Guillaume Faure a partagé notre démarche agnostique des technologies et nos outils de diagnostic CX, dont la Courbe de Maturité CX. Il permet d’évaluer vos capacités en expérience client, d’identifier vos priorités et d’activer rapidement les leviers à fort impact pour améliorer l’expérience de vos clients comme de vos équipes. Guillaume a également présenté un cas client que nous avons accompagné dans la transition de son centre de contact vers le Cloud, en alignant performance technologique et excellence de l’expérience client. 💡 Envie d’en savoir plus sur notre approche ? Laissez-nous un👍et nous vous enverrons la MasterClass. Hervé Racine Sebastien Datas #ExpérienceClient #ContreDeContact #CXTransformation

Where are you on your AI journey? Join us to uncover how leading organisations - like British Airways - are making AI work, and how you can too. ✅ Led by our own Kevin McGachy, this advisory session will dive into practical tips for success in AI implementation ✅ Hear real stories and strategies from companies that are already evolving in this space See you there!

We’re excited to be part of the Engage Customer Summit 2025 in London! Sabio is proud to be a Gold Sponsor, and our team can’t wait to connect, converse, and discover new ways to elevate customer experience. 📍 Find us at Booth D13 — we’ll be running our fun AI Quiz (discover your next AI step!), and the first 100 quiz-takers will get a Tony's Chocolonely bar (sweet fuel for your day 😉) 🎤 Join Stuart Dorman at 09:45 for a panel on “Real-Time Data, Real Results: Using Analytics to Enhance Engagement”. Get ready to dive into how live insight is reshaping customer engagement strategies. Whether you’re curious about AI, analytics, or the human side of CX, we’d love to chat. See you at D13! #EngageCustomer #CX #CustomerExperience #AI #RealTimeAnalytics

Overweegt u uw contactcenter naar de cloud te verplaatsen? Kom op 12 november naar onze Community Day, georganiseerd door Sabio in samenwerking met Genesys, plus gastsprekers van Essent en Athora Netherlands. Verwacht een middag vol deskundige inzichten, praktijkgerichte cloudmigratietrajecten en interactieve discussies, gevolgd door een netwerkbarbecue en drankjes. 📍 13:00–17:00 uur: sessies & casestudy's 🥂 Vanaf 17:00 uur: netwerkbarbecue 👉 Mis het niet – meld u vandaag nog aan! https://okt.to/jDe9F2

𝗪𝗵𝗮𝘁'𝘀 𝘆𝗼𝘂𝗿 𝗔𝗜 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗯𝗲𝘆𝗼𝗻𝗱 𝘁𝗵𝗲 𝗽𝗶𝗹𝗼𝘁 𝗽𝗵𝗮𝘀𝗲? 𝗗𝗼 𝘆𝗼𝘂 𝗲𝘃𝗲𝗻 𝗵𝗮𝘃𝗲 𝗼𝗻𝗲? Stuart Dorman, our Chief Innovation Officer, has just asked this uncomfortable question to a packed room at the CCMA | Contact Centre Management Association's UK Contact Centre Conference. While many organisations are still debating whether to adopt AI, the clock is ticking louder than most realise. From synthetic data strategies to the agent era that's already arriving, the gap between AI pioneers and followers is widening every day. The organisations thriving in the years to come won't be the ones with the biggest budgets — they'll be the ones who started building their AI foundations today. If you're still treating AI as a future consideration rather than a present imperative, we need to talk. Because in five years, "we're looking into it" won't be an acceptable answer to your board — or your customers. "Agentic AI will solve 80% of customer problems by 2029". 𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲 𝗿𝗲𝗮𝗱𝘆, 𝗼𝗿 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗼𝗯𝘀𝗼𝗹𝗲𝘁𝗲?

Our team is on the ground today at the CCMA | Contact Centre Management Association's UK National Contact Centre Conference in London! Please come and say hello - and keep your eyes peeled for our CIO Stuart Dorman's session where he will explore how AI is reshaping customer experience, from synthetic data to the AI Agent era, and what your strategy needs to stay ahead. #CX #AI #ContactCentre

Tonight is in full swing as we celebrate the CCMA | Contact Centre Management Association's UK National Contact Centre Awards' 'Gold Winners' at our London HQ. A total of 48 winners from 22 organisations are in attendance this evening, including Rentokil Initial's Stacey Reynolds. Stacey won the 'Significant Contributor (CX) Award at the event back in June, and she was joined tonight by her colleague Jayne McNeill for this evening's reception. It was great to welcome everyone to our London office - and a huge well done once again to all our winners! Thank you for making this evening such a memorable one! #GoldWinners #CXLeadership #UKContactCentreAwards #CustomerExperience

We're absolutely thrilled to welcome the UK National Contact Centre Awards' 'Gold Winners' to Sabio's headquarters in London for the CCMA | Contact Centre Management Association's annual 'Winners' Reception'. As the main sponsor of the Awards, hosting this event is one of our favourite traditions - celebrating the exceptional achievements of this year's award winners who represent the very best in customer experience excellence across the UK. Tonight is all about recognising the outstanding contributions these industry leaders have made to advancing contact centre excellence and innovation. Looking forward to an inspiring evening of celebration and networking with some of the brightest minds in CX! #UKContactCentreAwards #CustomerExperience #ContactCentre #Awards #CXExcellence