Siit

Ce matin, nous avons eu la chance d’organiser un workshop avec nos partenaires Jamf & BoucheCousue  🙌 Un super moment pour rencontrer plusieurs de nos clients et leur présenter les nouveautés produits. 🎯 Focus de la session Siit : notre Agent IA✨ autonome, capable de résoudre directement les demandes de support niveau 1 et d’offrir une expérience employé simplifiée. On a pris des cas concrets que les équipes IT rencontrent au quotidien, demande d'accès, problème de mot de passe, demande d’équipement .... et on a montré comment l’agent pouvait y répondre automatiquement. 🙏 Un grand merci à nos clients qui ont répondu présents : leboncoin, Believe, Voodoo, Swan. Vos retours sont précieux et nous permettent d’aller toujours plus loin pour construire le meilleur produit possible. Hate de vous partager la suite… stay tuned 😉

Simplifying IT Workflows and Tech Stacks Too often, IT teams find themselves buried under a patchwork of tools. Tickets in one place, knowledge in another, and requests spread across inboxes and portals. Instead of enabling employees, the stack creates friction. At Siit, we believe the future of IT is not about adding tools. It is about simplifying. Here are four practical ways to make it happen: 🔹 Centralize employee requests Bring everything into Slack or Teams, where employees already work. Let automation handle the triage. 🔹 Automate repetitive tasks From password resets to software access, these should not consume valuable IT time. Let workflows run in the background. 🔹 Connect knowledge to action A knowledge base is powerful only if it is easy to use. Embed FAQs and SOPs directly into the request flow for real self-service. 🔹 Keep the stack lean Every new tool adds complexity. Choose solutions that unify, not fragment, your operations. The result: IT shifts from being a ticket resolver to becoming a strategic enabler. Teams are empowered and coordinated outcomes are easier to achieve across the business 🤘

When Airalo's IT team was drowning in Slack DMs and untrackable requests, they turned to Siit. What started with IT and HR quickly expanded across Finance, Legal, People Ops, Security, and more. Each team now runs its own services, automates business processes, and keeps operations moving inside Slack. The impact: ✅ Clear visibility into requests ✅ Automated processes with tools like Okta and HiBob ✅ Faster, transparent approvals such as invoices ✅ Teams empowered to own their operations without IT Today, Siit is the backbone of Airalo’s internal operations, turning scattered requests into streamlined business processes. Full story below 👇

📣 Introducing Workspaces in Siit Now you can create and manage multiple workspaces under one account. Each workspace comes with its own user lists and billing plans, giving you the flexibility to structure support the way your teams work. Whether you’re managing different departments, regions, or business units, Workspaces keeps everything organized while staying under the same platform. More control. More flexibility. Same seamless Siit experience.

Siit x GitHub integration is live 🖤 Streamline escalations, eliminate context switching, and keep everyone on the same page, even if they’re not in GitHub. - Turn internal support tickets into GitHub issues directly from Siit, with all relevant context included. - Communicate with teammates in Slack or Teams, while keeping GitHub issues up to date. - Automatically log key internal conversations into GitHub so devs have the full context without chasing down info. - Triage, route, and respond to requests faster by automating repetitive tasks. If GitHub powers your engineering workflow and Siit supports the rest of your org, this integration makes sure nothing falls through the cracks.

Your ticketing system like ServiceNow is the backbone of your internal support. It has been tailored, automated, and optimized for years. But the reality is that it is not where your teams actually work. With Siit, you can keep the system you know and trust and bring it natively into Slack and Microsoft Teams. - Two-Way Sync – Tickets and updates flow seamlessly between ServiceNow and Slack or Teams conversations. - Faster Resolutions – Agents and employees respond in the tools they use every day without switching tabs. - No Rebuild Needed – Preserve your workflows, rules, and integrations and simply add a modern layer on top. Siit turns your existing setup into a modern ticketing experience that is faster, easier, and built for how teams collaborate today. - Keep your workflows. - Modernize your support. - Skip the migration headaches. Check out our ServiceNow integration 👇

Siit x GitLab Is Here 🧡 For IT and internal support teams working across multiple tools, staying aligned with engineering shouldn’t be a bottleneck. Here’s what the integration can do: - Escalate requests directly to GitLab Raise tickets to dev or ops with full context, right from Siit. - Collaborate with teams outside GitLab Not everyone has a GitLab license. With Siit, you can tag and communicate with stakeholders in Slack or Teams while keeping GitLab updated. - Preserve internal context Automatically sync key internal discussions into GitLab issues so engineering gets the full picture every time. - Automate repetitive tasks Speed up triage, categorize requests, and generate agent replies with built-in AI. If your team uses GitLab for engineering and Siit for internal support, this integration closes the loop.

Siit's integration with Humaans helps bring seamless internal support into the heart of your people operations. Excited to be part of the ecosystem!

Approval Reminders, minus the manual follow-ups. Approvals shouldn’t hold things up. Now, you can set automated reminders to keep workflows moving and your team unblocked. ✔️ No more chasing ✔️ No more delays ✔️ Just smooth approvals Live now in your Siit workspace.

📣 We’re excited to announce our official partnership with HiBob, the global HR platform built for modern work! With the Siit x HiBob integration, People and IT teams can work smarter, not harder, by connecting HiBob’s rich employee data with Siit’s powerful automation engine. Here’s what the integration unlocks: ✅ Automated Onboarding & Off boarding Trigger seamless onboarding and off boarding workflows the moment changes happen in HiBob. ✅ Context at Your Fingertips Siit pulls in real-time employee data from HiBob, eliminating the need to toggle between platforms. ✅ Fewer Errors, More Efficiency Leverage HiBob as your source of truth to minimize manual work, tool-hopping, and human error. ✅ Centralized Conversations Siit keeps all employee interactions in one place, ensuring smooth collaboration and no missed messages. We’re proud to join the HiBob Partner Ecosystem and help high-growth companies scale operations with ease. Link in comments 👇