respond.io’s cover photo
respond.io

respond.io

IT Services and IT Consulting

We maximize lead capture & sales chat conversions with AI

About us

Respond.io is an AI-powered platform that helps businesses maximize leads and enable sales over chat. By leveraging every conversation as an opportunity for business growth, the platform empowers over 10,000 brands across the globe to seize those opportunities faster. In 2022, respond.io raised $7 million in Series A funding, led by Headline Asia with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group and Calendula Ventures. From its headquarters in Malaysia, respond.io continues to innovate and advance the future of customer conversations.

Website
https://rspd.link/MUMy
Industry
IT Services and IT Consulting
Company size
51-200 employees
Headquarters
Kuala Lumpur
Type
Privately Held
Founded
2017
Specialties
Multi-channel Messaging, Messenger for Business, Whatsapp for Business, Whatsapp, Facebook, Viber, Line, Telegram, Website Chat, Customer Experience, SaaS, Enterprise Solutions, Instant Messaging, Marketing, Sales, Communications, Instagram for Business, Click to Chat Ads, Chat Automation and AI, and Lead Generation

Products

Locations

Employees at respond.io

Updates

  • Most platforms panic when message volume spikes 🚨 But respond.io doesn’t even flinch 💪 Why? 📲 Handles thousands of chats without lag ⚡ Automation keeps replies flowing 🛡️ Maintains 99.999% uptime. Scale isn’t scary when you’re built for it This carousel explains 👇

  • 🎉 New feature alert: Call transcripts! Now every recorded call on respond.io comes with a written transcript, complete with names, timestamps and easy view, copy or download options. 🔥 This means you can: 1️⃣ Review calls in minutes, not hours 2️⃣ Coach and audit faster with clear transcripts 3️⃣ Keep written records for compliance and clarity Recorded the call? Now you can read it too. 📖 Learn more here 👉 https://rspd.link/j4-Z

    • Image of respond.io's call transcription feature showing a WhatsApp call with a customer named John, displaying time-stamped call transcript messages from Yasmin and John, along with audio playback controls and the caption “Your calls, now in writing” below.
  • 🚀 Growth is fun… until your platform says nope 🙅 Picture this: 💬 1,000 chats hit your inbox at once ☕ Agents running on triple espresso ⚠️ Customers waiting… and waiting A stable, scalable platform does not crack under pressure. It just keeps delivering. 📪 The difference between chaos and calm is the system you’re on. Full breakdown below👇

  • View organization page for respond.io

    80,837 followers

    🧠 Improved Knowledge Bases are here! Feeding information to your AI just got a serious upgrade. ⚙️ Crawls are faster, smarter and clearer with better visibility, file support and full control. 🤯 Now you can: 🔍 See exactly what your AI learns 📂 Add more file types like CSV, DOCX, PPTX and images 🧩 Fine-tune how your website content is read 🚨 Get clear updates if something goes wrong All this was shaped by real feedback from respond.io users. 🙏 Learn more 👉 https://rspd.link/i--q

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  • 🌍 Praga Medica helps patients travel across borders for life-changing medical care But here’s the challenge: 📧 Email inboxes got crowded ⏳ Slow replies meant impatient customers left 🛑 Spam overwhelmed consultants The result? Real patients slipped away 😢 Then they made a switch: 📲 WhatsApp API + respond.io as their main channel 🤖 AI agents to filter spam and qualify leads ⚡ Instant replies, even when consultants were offline The outcome: ✅ 70% more leads recovered ✅ 97% spam filtered out ✅ 50% faster response times Swipe through to learn more👇

  • No more “he said, she said” 🙂↕️ Respond.io now supports voice call recordings so you can: ✅ Record every call automatically or tap to record when needed ✅ Replay calls right inside respond.io ✅ Download recordings anytime Why this matters: 🙌 Managers can coach with real call replays 📻 Teams learn faster by listening to past conversations 🛡️ Businesses settle disputes with recorded proof 🤝 Customers get consistent, trustworthy service every time Your calls = receipts + training material + peace of mind, all inside respond.io! 🚀 Learn more 👉 https://rspd.link/ijSA

    • Promotional image for respond.io showcasing respond.io's voice call recording feature release. A large, red microphone icon is set within a red circle set against a dimly lit background with abstract, vertical sound wave patterns. Text at the bottom states "Record. Replay. Respond." in white font, accompanied by the respond.io logo at the top.
  • ✨ What happens when thousands of chats turn into real appointments? For EMAX Beauté, connecting TikTok, WhatsApp, Facebook, Instagram and their website into one inbox meant: 💬 Every lead is instantly tracked and labeled 🛑 60% less spam, thanks to smarter targeting ⚡ Appointments booked instantly while interest was high The results? ✅ 75% faster replies ✅ 18x more appointments ✅ 60% less noise Swipe through to see how they did it 👇

  • 🚀 Big update: respond.io now natively integrates with n8n! Here’s what you can do: 🔗 Use respond.io triggers and actions directly in n8n — no more webhooks or manual API calls 📦 Start fast with official workflow templates 🔑 Generate and manage dedicated API keys for n8n ⚡ Build and deploy advanced, even AI-powered workflows faster Whether you use Zapier, Make or n8n, respond.io gives your team the freedom to automate the way you want. 💪 Learn more here 👉 https://rspd.link/iWwy

    • Image depicting respond.io and n8n together, showing n8n's logo to announce respond.io's new native n8n integration. The native integration lets teams use respond.io triggers and actions directly in n8n without webhooks, start with official workflow templates, manage dedicated API keys, and build advanced AI-powered workflows faster. This update positions respond.io as a powerful solution alongside Zapier and Make.
  • 💰 $5k ad spend → $8k sales 💰 $10k ad spend → $16k sales Looks pretty good on paper, until you realize... Thousands are being lost. 📉 Ads are only one part of the equation. 🧪 The other parts? 💬 Following up on every chat ⚡ Responding before buyers move on 📊 Tracking leads from first hello to loyal customer This carousel shows you how to stop leaving money on the table. 👇

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Funding

respond.io 2 total rounds

Last Round

Series A

US$ 7.0M

See more info on crunchbase