Zendesk’s cover photo
Zendesk

Zendesk

Software Development

San Francisco, California 630,906 followers

Experience the power of exceptional service with Zendesk AI.

About us

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

Website
http://zdsk.co/46mVi8h
Industry
Software Development
Company size
5,001-10,000 employees
Headquarters
San Francisco, California
Type
Privately Held
Founded
2007
Specialties
Help Desks, Customer Support, SaaS, Customer Community, and Customer Service

Locations

Employees at Zendesk

Updates

  • View organization page for Zendesk

    630,906 followers

    Building a knowledge base doesn’t have to be a marathon. With Knowledge Builder, it’s a sprint. Let AI turn past tickets into fresh, ready-to-publish articles so your help center is up and running in days, not months. Centralize knowledge, power AI agents and generative search, and deliver smarter, faster support. Faster resolutions. Happier customers. That’s the #ZendeskAI effect: http://zdsk.co/3KSNDpD

  • View organization page for Zendesk

    630,906 followers

    Metrics tell you what’s happening. UX Research tells you why. In our Zendesk Insights blog, Senior Director of UX Research Reggie Murphy shows how UX Research uncovers hidden insights, connects the entire customer journey, and powers evidence-based decisions that make CX strategies truly work. Stop guessing. Start designing experiences that feel seamless, intuitive, and human. Read more: http://zdsk.co/48srNmG

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  • View organization page for Zendesk

    630,906 followers

    From IT to HR, GitHub is redefining employee service at scale. With Zendesk Suite powering internal support across HR, Security, Finance, and Workplace Experience, GitHub has streamlined operations, automated onboarding, and simplified support requests — all while keeping the human touch. The results speak for themselves: • 60K+ tickets handled monthly • 98% new hire CSAT • 90% fewer employee service tickets • 15% faster resolution for asset-related tickets Zendesk is helping GitHub deliver faster, smarter, and more personal service, so employees get what they need, when they need it. Read the full story: http://zdsk.co/48spPCO

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  • View organization page for Zendesk

    630,906 followers

    From AI Summit to automated resolutions at scale: Join us on October 30 to see how Zendesk Suite helps you automate +80% of support requests across every channel. See how to: • Turn support tickets into an AI-powered knowledge base • Spot automation opportunities with data-driven insights • Deploy AI agents that resolve requests instantly Experience the products in action and get your questions answered live. Save your spot: http://zdsk.co/4oHMmk3

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  • View organization page for Zendesk

    630,906 followers

    Being on every channel isn’t enough. Customers expect seamless, intelligent support that actually resolves wherever they connect. Our latest Zendesk Insights blog shares four steps to build a high-performing omnichannel strategy: Map the journey, unify systems, speak with one voice, and automate the simple so humans can focus on the complex. Transform your contact center into a modern resolution engine: http://zdsk.co/47cRo0N

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  • View organization page for Zendesk

    630,906 followers

    Get ready, Las Vegas: Zendesk is making our debut at AWS re:Invent! Visit our booth at The Venetian, December 1–4, to experience AI-powered customer and employee service in action. See how #ZendeskAIAgents can resolve +80% of interactions autonomously. Discover how Zendesk Contact Center, powered by AWS, simplifies complex tech stacks, helps control costs, and accelerates AI-powered transformation. Stop by, explore demos, and learn why thousands of brands trust Zendesk to lead the future of service: http://zdsk.co/3J0cx6c

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Funding

Zendesk 9 total rounds

Last Round

Private equity
See more info on crunchbase