At LinkedIn, we want to provide you the help you need, where and when you need it. Our AI-assisted help experiences are designed to provide answers to your questions quickly and where you need them, so you can achieve your goal in whatever you’re trying to do.
Our AI-assisted help experiences include:
- Chat using our help assistant
- Semantic search
- Proactive search query suggestions
- AI summary
Important to know
Help assistant
Help assistant is our AI chat experience where you can ask questions and get answers about our LinkedIn products. You can access help assistant from the
To access help assistant from the Help Center:
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Sign in to your LinkedIn account. You must be signed in to your LinkedIn account to use help assistant.
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Go to your product’s Help Center. Keep in mind, help assistant can only answer questions about the product from its respective help center. For example, help assistant can only answer questions about LinkedIn Learning from the Learning Help Center.
Product Link LinkedIn Premium account www.linkedin.com/help/linkedin Billing (sales representative or online account) www.linkedin.com/help/billing LinkedIn Learning www.linkedin.com/help/learning Marketing Solutions (Campaign Manager) www.linkedin.com/help/lms Recruiter or Recruiter Lite www.linkedin.com/help/recruiter Sales Navigator www.linkedin.com/help/sales-navigator LinkedIn sites for prospects and customers Business Solutions on LinkedIn -
Select Start chat in the right pane.
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If applicable, provide the requested information and enter your question in the message field.
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After you ask your question, help assistant will:
- Answer your question by summarizing information from trusted LinkedIn sources, such as the LinkedIn Help Center and LinkedIn Learning Center.
- Provide a link for more information about your answer or the topic.
Here's a tip
Help assistant for paid products
If you’ve purchased a product from LinkedIn, you can also speak to a live consultant from help assistant. Advertisers can also chat with a consultant through Campaign Manager.
To speak to a consultant for your paid product:
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In your chat, you can type a phrase like “transfer to a consultant” or “I need to talk to someone” and you’ll be transferred to a consultant on our support team.
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We’ll ask you a few follow-up questions to better understand your question before transferring you to a consultant to help you get the answer you need quickly.
Here's a tip
Semantic search
Semantic search is an AI-assisted search feature that goes beyond matching specific search keywords. It interprets your search terms as you’re typing to understand the context and intent. This allows you to search using natural language and helps us provide more relevant search results.
Proactive search query suggestions
Proactive search query suggestions is an AI-assisted feature that allows you to type a question into the search bar using natural language and predicts what your question might be. It provides a recommended list to choose from as you’re typing and dynamically updates suggestions as you enter your search.
AI summary
AI summary uses AI to automatically generate a short answer to your question after entering it into the search bar. You’ll have the option to select from provided links to learn more.
Learn more about our AI-assisted help experiences by specific product