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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software allows companies to provide their customers with the tools to review and promote the services the company offers for marketing purposes.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
View more categories (20) for "customization"

44 Products for "customization" with 2 filters applied:

  • 1
    GoAnywhere MFT
    GoAnywhere MFT provides secure managed file transfer for enterprises. Deployable on-premise, in the cloud, or in hybrid environments, GoAnywhere MFT software enables organizations to exchange data among employees, customers, and trading partners, as well as between systems, securely. GoAnywhere MFT was a recipient of the Cybersecurity Excellence Award for Secure File Transfer.
  • 2
    Proton Drive

    Proton Drive

    Proton AG

    ... their files and docs. You can always add more storage later if needed. Simplify compliance across industries: Proton Drive supports GDPR, HIPAA, NIS2, DORA, and ISO 27001 compliance out of the box, and has been successfully audited for SOC 2 Type II. There's no need for custom configurations or third-party tools, as this helps you meet regulatory standards with minimal effort.
    Starting Price: $1.00/user/month
  • 3
    Datasite Diligence Virtual Data Room
    Datasite Diligence® serves as the hub for conducting due diligence, offering a range of advanced data room technologies to optimize deal-making. By harnessing the power of machine-learning models trained on an extensive repository of over three million documents, you gain a competitive edge in your transactions. With Datasite Diligence, you can accelerate deal closures and approach negotiations with unwavering assurance, unburdened by the complexities of due diligence. The Datasite...
  • 4
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
  • 5
    Filecamp

    Filecamp

    Filecamp

    Filecamp is a cloud-based Digital Asset Management system that allows marketing professionals to organize, share, tag, and distribute their digital assets. All from their own custom-branded, password-protected, easy-to-use, space in the cloud. Filecamp is used by over 1,600 brands from more than 60 countries around the world. Thousands of brand managers, marketers, and creatives from global organizations like The Wall Street Journal, Unilever, FSC, and Lego use Filecamp to organize...
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    Starting Price: $29.00/month (unlimited users)
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  • 6
    JSCAPE MFT Server

    JSCAPE MFT Server

    Redwood Software

    ... without the need to write custom scripts. Exchange files with JSCAPE's free Android and iOS file transfer clients. Integrate with Amazon, Google and Microsoft regulatory compliance. Get powerful and flexible user authentication mobile support for iOS and Android devices.
  • 7
    hyper Digital Asset Management Server

    hyper Digital Asset Management Server

    hyperCMS Content Management Solutions

    The hyper Content & Digital Asset Management Server helps organizations to have full control over all their digital assets, to automate processes and cut costs. Access all your rich rich content directly by conveniently integrating it into the creative workflow of internal/external teams and programs like Adobe CS, MS Office, and OpenOffice. Ensure process control with collaborative approval. Share the content directly on Social Media Networks. Create customized Brand Portals to promote...
    Starting Price: $21.00/mo (SaaS) $0 On-Premise
  • 8
    Brosix

    Brosix

    Brosix

    Brosix Instant Messenger (IM) supports businesses to streamline and secure their team communication through private team communication networks. Brosix provides businesses with all of the tools they need to increase team productivity in one user friendly and fully encrypted platform, including file transfer, screen sharing, group and private chat, virtual whiteboard and more. Brosix IM’s private networks help businesses to increase team collaboration and efficiency, reduce overhead, and...
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    Starting Price: $4 per month
  • 9
    Bloomfire

    Bloomfire

    Bloomfire

    Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
    Starting Price: $25/user/month
  • 10
    BoostHQ

    BoostHQ

    SkyPrep

    BoostHQ is a trusted knowledge sharing platform designed to help teams succeed. With BoostHQ, employees have access to a robust platform that lets them share, centralize, and discussion your organization's knowledge. The platform also features content moderation and analytics and feedback tools to ensure that only the correct information is shared between employees. BoostHQ is suitable for teams across all departments, whetehr sales, customer service, or marketing teams.
    Starting Price: $19.00/month/user
  • 11
    TitanFile

    TitanFile

    TitanFile

    TitanFile is an award-winning secure file sharing and client collaboration platform. TitanFile is as easy to use as email, resulting in increased efficiency, cost savings and higher customer satisfaction while improving security and compliance. The TitanFile platform is comprehensive and supports diverse use cases and workflows such as secure file sharing, group collaboration, customer-initiated workflows, and shared mailboxes.
  • 12
    Revver

    Revver

    Revver

    Transform your document-dependent work from a burdensome task to a powerful source of growth and positive impact. Leap-frog the limits of traditional document management, and transform document-dependent work from unsecure, manual and burdensome busywork to a powerful source of growth and positive impact for organizations of all sizes and across a broad range of industries. Achieve business zen with Revver (formerly eFileCabinet), an advanced document management software. Revver combines...
    Starting Price: $9.95/month/user
  • 13
    Onehub

    Onehub

    Onehub

    Onehub is the secure file storage and sharing service built for businesses of any size. Bank-level encryption of your data as well as our granular, role-based permission structure means you can control who has access to your content and share critical business files with confidence. Onehub offers a suite of robust business tools such as virtual data rooms, client portals, Google Docs integration, automatic watermarking, branded workspaces, and custom agreements to enhance and expand your...
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    Starting Price: $37.50/month
  • 14
    pCloud

    pCloud

    pCloud

    ... and what it does. The software is available for multiple platforms – iOS and Android devices, Mac, Windows, and Linux. pCloud's latest feature Branded links allows you to customize download links with your brand's style and logo. More than 16 million users trust us with their data. You can test pCloud with a FREE account with up to 10GB of storage space.
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    Starting Price: € 4.99 /mo
  • 15
    INNORIX

    INNORIX

    INNORIX

    With advanced technology beyond the limits of the market, providing the unique value that only INNORIX customers can achieve. High-performance file transfer solutions that perfectly transfer 10TB large files and 1,000,000 multiple files in a single process. A wide range of IP cameras from 2MP to 4K dome, bullet, PTZ cameras and long-distance military cameras. INNORIX is an enterprise IT solution provider with 3 head offices and 500 global partner companies in 8 countries, providing IT products...
  • 16
    iCoordinator

    iCoordinator

    Designtech Solutions

    ... with labels and smart folders and emailing of attachments directly to folders within the EFSS solution area. iCoordinator™ allows organizations, businesses and projects to take control over sensitive business data while meeting the secure storage, easy accessibility and collaboration needs of users. iCoordinator™ Customer portal provides the opportunity to share documents with all the company's customers and suppliers at a fixed, low and calculable cost.
    Starting Price: $4.00/month/user
  • 17
    Crait

    Crait

    Crait

    Supports for creating 1000-person groups and multi-person conference call. All messages, pictures and videos are protected by end-to-end encryption. Industry-standard 256-bit AES end-to-end encryption is adopted across the platforms. To prevent any possible man-in-the-middle attack and to ensure data security, all communication goes through Transport Layer Security (TLS). With administrative control, organizational structure can be built in the software, and employees can be authorized to...
  • 18
    Citadel Team

    Citadel Team

    Thales SIX GTS

    As easy to use as your personal communication apps, Citadel Team is compatible on all your terminals and offers all the standard features of instant communication. Operated by Thales and hosted in France, Citadel Team offers a high level of security and guarantees a model without data resell. Activated when necessary, with the end-to-end encryption option, only your devices can read your conversations. Deploy, control and manage your corporate fleet from the Citadel Team administration...
  • 19
    Filemail

    Filemail

    Filemail

    Send files of any size. Unlimited recipients, downloads and bandwidth. Our desktop apps for Windows and Mac use UDP transfer acceleration giving you much faster speeds than TPC based browsers. We have apps for all the major platforms. With all plans you’ll get a custom subdomain which you can name. Your subdomain and download pages are brandable so you can use your logo, images, and colors to stay consistent with your brand. You can track all shared files and be notified when someone...
    Starting Price: $10 per month
  • 20
    Kamzan

    Kamzan

    Kamzan

    Cloud suite for business digitization, collaboration and sharing. A Private Cloud dedicated exclusively to you. We create an ad-hoc technological infrastructure for each customer and separate from the others to minimize the risk of data-breach. The data is stored exclusively in the European Union, in a Data Center located in Germany which is part of the CISPE. All data is encrypted with a different key for each private cloud, just as the database on which the service is based is also encrypted...
  • 21
    Invochat

    Invochat

    Invochat

    Bring down email clutter and messy chats with dedicated chat rooms and threads around projects, topics, and teams. Public and private chat rooms bring teams together for a robust dialogue or just spitballing creative ideas. With InvoChat, you can apply custom notification preferences to every conversation so that you can stay focused and in the loop. Quicker and more efficient communication leads to higher productivity. Instant messaging allows you to better communicate with your entire team...
    Starting Price: $40 per month
  • 22
    Aprio Board Management Software
    ... and is widely used across various sectors including credit unions, banks, healthcare, education, and public corporations. Known for its ease of use, advanced security and best customer support in the industry, Aprio makes good governance simple.
  • 23
    Google Workspace
    G Suite just got better — introducing Google Workspace (formerly G Suite). Everything you need to get anything done, now in one place. An integrated workspace that’s simple to use, Google Workspace lets you spend less time managing your work and more time actually doing it. Address what’s important and let Google handle the rest with best-in-class AI and search technology that helps you work smarter. Work from anywhere, on any device – even offline – with tools to help you integrate, customize...
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    Starting Price: $6 per user per month
  • 24
    M-Files

    M-Files

    M-Files

    By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. Experience M-Files yourself by taking our free 30-day trial. With four different trial solutions to choose from, you can explore M-Files in the way that best fits your business goals. Our General...
  • 25
    ICFiles

    ICFiles

    Service2Client

    .... Simply put, we provide customers with confidence. ICFiles are stored on an encrypted server that is password-protected, allowing you to secure file share your client’s files over the Internet. However, this communication airtight is in that all account passwords are designed with one-way encryption so that we don’t know your password. All data is stored encrypted, and only you have the key.
    Starting Price: $1.00/month
  • 26
    BIStrainer

    BIStrainer

    BIS Safety Software

    BIS Safety Software offers learning & compliance software for EH&S professionals, including a learning management system, training matrix, classroom calendar, and much more. BIS also offers digital forms for site audits, incident reports, and many other form-based tasks.
    Starting Price: $0.50/month/user
  • 27
    We.Team

    We.Team

    Otixo

    Real-time chat, file sharing & online meetings in one place for companies and teams. Communicate via chat or video/audio conference in real time, and use online meetings to present ideas via screen sharing. Integrate external cloud drives (e.g. Google Drive or Dropbox) and servers (e.g. FTP and SFTP) to get access to all data in your WeTeam multi-cloud. With Workspaces and channels, you not only optimize collaboration within your team, but also with your customers and service providers. Keep...
    Starting Price: $5 per month
  • 28
    Dataprius

    Dataprius

    Dataprius

    ... with Dataprius. Easy management of Users’ folder permissions.Today, the Dataprius folder permissions model is a success. All companies need central document storage. All those files can be stored in the Cloud and shared inside the company and with customers. Forget about local servers. The Cloud allows payment for use, adjusting resources to the needs of the moment. Reduce and rationalise costs.
  • 29
    Spike

    Spike

    Spike

    Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is...
    Starting Price: Free
  • 30
    Zoho WorkDrive
    ... to ensure your data is always protected. Shape your ideas, together. Brainstorm with your team in real-time using Zoho Office Suite. File management and collaboration solution that suits any team, industry, or business size. Back up your team files offline. Always synced and always available. Our customers are working wonders with Zoho WorkDrive.
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    Starting Price: $2.50 per month
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