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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software allows companies to provide their customers with the tools to review and promote the services the company offers for marketing purposes.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
View more categories (20) for "customization"

18 Products for "customization" with 2 filters applied:

  • 1
    GoAnywhere MFT
    GoAnywhere MFT provides secure managed file transfer for enterprises. Deployable on-premise, in the cloud, or in hybrid environments, GoAnywhere MFT software enables organizations to exchange data among employees, customers, and trading partners, as well as between systems, securely. GoAnywhere MFT was a recipient of the Cybersecurity Excellence Award for Secure File Transfer.
  • 2
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
  • 3
    Filecamp

    Filecamp

    Filecamp

    Filecamp is a cloud-based Digital Asset Management system that allows marketing professionals to organize, share, tag, and distribute their digital assets. All from their own custom-branded, password-protected, easy-to-use, space in the cloud. Filecamp is used by over 1,600 brands from more than 60 countries around the world. Thousands of brand managers, marketers, and creatives from global organizations like The Wall Street Journal, Unilever, FSC, and Lego use Filecamp to organize...
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    Starting Price: $29.00/month (unlimited users)
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  • 4
    hyper Digital Asset Management Server

    hyper Digital Asset Management Server

    hyperCMS Content Management Solutions

    The hyper Content & Digital Asset Management Server helps organizations to have full control over all their digital assets, to automate processes and cut costs. Access all your rich rich content directly by conveniently integrating it into the creative workflow of internal/external teams and programs like Adobe CS, MS Office, and OpenOffice. Ensure process control with collaborative approval. Share the content directly on Social Media Networks. Create customized Brand Portals to promote...
    Starting Price: $21.00/mo (SaaS) $0 On-Premise
  • 5
    Brosix

    Brosix

    Brosix

    Brosix Instant Messenger (IM) supports businesses to streamline and secure their team communication through private team communication networks. Brosix provides businesses with all of the tools they need to increase team productivity in one user friendly and fully encrypted platform, including file transfer, screen sharing, group and private chat, virtual whiteboard and more. Brosix IM’s private networks help businesses to increase team collaboration and efficiency, reduce overhead, and...
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    Starting Price: $4 per month
  • 6
    pCloud

    pCloud

    pCloud

    ... and what it does. The software is available for multiple platforms – iOS and Android devices, Mac, Windows, and Linux. pCloud's latest feature Branded links allows you to customize download links with your brand's style and logo. More than 16 million users trust us with their data. You can test pCloud with a FREE account with up to 10GB of storage space.
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    Starting Price: € 4.99 /mo
  • 7
    MyBoardPacket

    MyBoardPacket

    M29 Technology and Design

    Since 2001, thousands of happy customers agree that MyBoardPacket is secure, simple and easy to use. An online board meeting management tool that provides document management, online voting, online discussions, and more. MyBoardPacket.com enables you to deploy a board portal which is so flexible it can also be used as an extranet or intranet solution. MyBoardPacket board portal is so easy to use, your board members can be up and running in minutes without the need for training. And your...
  • 8
    Filemail

    Filemail

    Filemail

    Send files of any size. Unlimited recipients, downloads and bandwidth. Our desktop apps for Windows and Mac use UDP transfer acceleration giving you much faster speeds than TPC based browsers. We have apps for all the major platforms. With all plans you’ll get a custom subdomain which you can name. Your subdomain and download pages are brandable so you can use your logo, images, and colors to stay consistent with your brand. You can track all shared files and be notified when someone...
    Starting Price: $10 per month
  • 9
    Kamzan

    Kamzan

    Kamzan

    Cloud suite for business digitization, collaboration and sharing. A Private Cloud dedicated exclusively to you. We create an ad-hoc technological infrastructure for each customer and separate from the others to minimize the risk of data-breach. The data is stored exclusively in the European Union, in a Data Center located in Germany which is part of the CISPE. All data is encrypted with a different key for each private cloud, just as the database on which the service is based is also encrypted...
  • 10
    JetStream

    JetStream

    Jet Digital Inc.

    ... the world collaborate faster and better, especially through digital workflow automation. With a custom accelerated file transfer protocol, JetStream provides maximum throughput and performance over high latency and unreliable connections. It’s relentless in getting your files to where they need to go. Send your large files worry-free knowing that JetStream will deliver your files intact.
  • 11
    Invochat

    Invochat

    Invochat

    Bring down email clutter and messy chats with dedicated chat rooms and threads around projects, topics, and teams. Public and private chat rooms bring teams together for a robust dialogue or just spitballing creative ideas. With InvoChat, you can apply custom notification preferences to every conversation so that you can stay focused and in the loop. Quicker and more efficient communication leads to higher productivity. Instant messaging allows you to better communicate with your entire team...
    Starting Price: $40 per month
  • 12
    Diplomat Managed File Transfer
    ... organization has a lot going on and you’re sending and receiving a lot of sensitive data. Maybe you’re a healthcare provider handling a lot of electronic health records and insurance files under HIPAA; or you’re a financial service provider whose customers trust you to handle their digital assets reliably and securely; or maybe you’re a retailer working with suppliers, payment card processors, employee data, and other vendors who need certain files on time and securely.
  • 13
    FileRun

    FileRun

    FileRun

    Simple file sharing. Installs on any type of web server Access your files from anywhere (desktop, mobile app or browser). There are a few themes to choose from or you can customize your own. Just like you do with an FTP server, point FileRun to where you keep the files on your server and you will get instant web access to them. Want to access your files also by FTP, SMB or WebDAV (server included)? No problem. Upload, download or manage the same files. All changes made to the files using FTP...
  • 14
    FileWay

    FileWay

    Everywhere Networks

    FileWay is on-premises secure Enterprise File Synchronization and Sharing (EFSS) software. It offers intuitive, user-friendly functionality, and allows the user to tailor settings according to their specific preferences, or administrators to customize functionality on a user-by-user or group-by-group basis. It integrates fully with existing enterprise systems, and since there’s no client-side software to install or maintain, there are no new support burdens introduced. It is a cost...
  • 15
    Z1 SecureHub

    Z1 SecureHub

    Zertificon

    25% of the 100 German companies with the highest turnover use Zertificon's solutions. Z1 SecureHub is our web-based MFT solution. Encrypted large file transfer made simple, so you can confidently –and effortlessly– send and receive large files with anyone, anywhere over the Internet. Secure data flows are instant between your employees, teams, customers, partners, and systems— no end-user installations are needed. Involved parties receive an email with every upload or download so that everyone...
  • 16
    Smartlockr

    Smartlockr

    Smartlockr

    Smartlockr is a people-centric data security platform to easily enable secure email and file sharing for an entire organization. Smartlockr prevents data leaks by keeping user-friendliness in mind with everything we do. By eliminating the human error, we ensure your workforce is your strongest asset in preventing data leaks. Smartlockr can be customized for each organization, so that every employee can continue to work with the (email) systems they are used to. Smartlockr can be used...
    Starting Price: €0.42 / month / user
  • 17
    Cognidox

    Cognidox

    Cognidox Ltd

    Cognidox is an online document management system for high-tech, medical device and life sciences product development sectors. Available in the cloud or as an on-premise solution, Cognidox promotes better product lifecycle management and knowledge transfer from developers to clients, partners, and customers. Secure and reliable, Cognidox provides plug-ins for various programs such as Microsoft Office, and we also offer a robust API so that you can integrate almost any process...
    Starting Price: £10 p/user
  • 18
    FileCloud

    FileCloud

    FileCloud

    FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. Workflow automation and granular control of content sharing across most enterprise platforms are fully integrated into the complete EFSS stack. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000...
    Starting Price: $6.00/month/user
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