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SUCCESS STORY

Finofy Improves Call Quality & Conversion Rates with CallHippo

About Finofy

Finofy Technologies Pvt. Ltd. is an investment advisory firm offering a wide range of investment products to clients in high-growth markets globally. With a strong focus on providing tailored solutions, Finofy serves customers in Malaysia, Singapore, and other international markets. They have been consistently working to enhance customer engagement and improve sales performance through efficient communication strategies.

Goals

Finofy’s goal is to provide comprehensive investment advisory services to clients in high-growth markets worldwide. They aim to increase customer engagement, improve sales performance, and secure seamless communication for their sales teams. By leveraging efficient communication tools, Finofy seeks to increase conversion rates and deliver exceptional customer service.

Challenges Faced Finofy Technologies Pvt. Ltd.

Finofy Technologies faced significant challenges with its previous communication tool, which resulted in frequent call drops and connection issues.

The service provider abruptly stopped operations in key regions, including Malaysia and Singapore, disrupting their business. These issues led to frustration among the sales team, affecting their ability to reach clients efficiently.

As the company sought a reliable solution, they evaluated 13-15 vendors before deciding to switch. The major pain points they faced were unreliable connectivity, poor call quality, and the lack of a user-friendly interface for agents. These challenges prompted Finofy to look for a more robust, scalable solution to meet their growing communication needs.

How Did CallHippo Help Finofy Technologies?

CallHippo addressed Finofy Technologies' communication challenges by providing reliable call connectivity, improved call quality, and a user-friendly interface. The seamless service in Malaysia and Singapore, along with features like dashboards for performance tracking and sticky agent capabilities, helped Finofy boost sales conversions from 2-3% to 5-6%.

Results so far

Since integrating CallHippo, Finofy Technologies has experienced notable improvements:

  • Conversion rates increased.
  • Improved call quality and reduced connectivity issues.
  • Seamless communication in Malaysia and Singapore.
  • Improvement in call connectivity rates.
  • Introduced a sticky agent feature for better customer engagement.
finofy iconfinofy icon

Location

India

Industry

Investment advisory company

No. of Employees

51-200

Impact

Improved Call Quality & Conversion Rates

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