Looking for Five9 alternatives? CallHippo stands out as the smarter choice for fast-scaling support and sales teams. It offers advanced features like intelligent call routing, AI-powered analytics, and omnichannel communication to streamline operations and help you engage more efficiently across global markets.
Trusted by 5000+ companies
What is CallHippo?
CallHippo is a cloud-based business phone system that lets teams buy local and toll-free virtual numbers in over 50 countries. Designed for startups to enterprises, it offers multiple powerful features, including predictive dialer, sentiment analysis, AI Copilot, live call monitoring, voicemail transcription, and AI-powered call routing.What is Five9?
Five9 phone system is a cloud contact center platform built for customer-facing teams. It enables comprehensive contact center operations with AI-driven solutions, conversational AI chatbots, and automation tools designed to improve customer and agent experiences while reducing costs and boosting upsell opportunities.CallHippo receives a 4.4/5 rating for its intelligent call workflows, easy-to-use interface, and flexible pricing. Teams appreciate its quick setup, AI routing, and integrations. In comparison, Five9 receives a 4.1/5 rating for its virtual contact center solution. Starting at $119, the Five9 phone system is not an affordable alternative for startups and small teams.
When exploring alternatives to Five9, it’s important to evaluate each platform’s features to determine which one best supports your business goals.
Disclaimer: The ratings shown are averages compiled from trusted sources like G2 and Capterra. All additional insights and comparisons have been independently researched by our in-house team to ensure accuracy and objectivity.
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| Rating |
4.1/5
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4.4/5
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| Ease of use | 4.2/5 | 4.4/5 |
| Value for money | 4.0/5 | 4.2/5 |
| Design quality | 4.3/5 | 4.6/5 |
| Features |
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AI-powered contact center platform
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Conversational AI and chatbots
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Advanced call routing
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Real-time analytics and reporting
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CRM integrations
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Power and auto dialer
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Multi-level IVR and smart call routing
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AI-enabled voice assistant
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Real-time dashboards and analytics
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Smart DID routing
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| Head to head Comparison |
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Extremely high pricing starting at $119/user/month
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Complex setup process requiring technical expertise
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Additional costs for CRM integrations and advanced features
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Lacks automation tools tailored for modern sales and support teams
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Quick and hassle-free setup, even for non-technical teams
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Delivers consistently clear call quality during peak hours
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Support team is responsive, helpful, and easy to work with
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Built-in AI features streamline workflows and boost agent productivity
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| Pricing | No free plan or free trial available Paid plans start around $119/user/month |
Offers a 7-day free trial for small teams Paid plans start from $18/user/month |
| Try for Free |
- AI-Powered Call Transcription
- Voicemail Transcription
- Key Topics Analysis
- Call Summaries
- Custom Topic Tracker
- Sentiment Analysis
- Talk Ratio Analysis
- Smart Dashboard
Compare Features of All Five9 Competitors
See how CallHippo outperforms all Five9 Alternatives in features, usability, and support—built to scale with your business.
Why Do Businesses Choose Five9?
Five9 is a cloud-based contact center platform built for enterprise sales and support teams. It offers conversational AI capabilities and comprehensive automation tools designed to engage customers on their channel of choice. Here's why companies opt for Five9 over others:
Real-time agent assist and AI-powered capabilities.
AI Insights harnesses GenAI to provide customizable metrics.
AI automates repetitive and time-consuming manual tasks.
Multi-channel customer engagement with cloud-based scalability.
The customer support is beyond exceptional. The training is very thorough and I have never had them say no to any request I have had. It is very easy for the agents to use and provides a large library of report templates at their disposal. Five9 does so much and you can literally go as big as you want with them.
Contact Center Manager
Five9 offers a robust and proven solution, with all the new features added on top of that. It is reliable, the team is fantastic and it has all the connectivity required to integrate with external solutions. Agents find it easy to use. Customer Support is helpful and very quick to respond.
IT Director
I have been in the contact center industry at a senior level for over 15 years. I have worked with at least 5 other systems during this time. Overall, five 9 is one of the best. Five 9 excels in end-user simplicity. It is very easy for agents to use.
Senior Contact Center Executive
Why Should You Consider a Five9 Alternative?
While Five9 offers enterprise-level contact center features and AI-powered automation, some businesses still explore alternatives due to cost concerns and complexity issues. Here's why you might consider Five9 competitors:
Pricing starts at $119/user.
Enterprise-focused setup requires technical expertise.
Designed primarily for large contact centers.
Extra charges to connect CRM systems.
The customer support team could use some improvements. It doesn't always seem like the team is on the same page or has the required knowledge to actually be able to thoroughly assist with support issues. Also, the setup of Five9 takes a good amount of Five9 knowledge to be able to implement properly.
Customer Support Manager
I do not like all the different dashboards and tools we have to use. I would like for everything to be in one place rather than having a desktop tool to manage users. This should be included in the supervisor dashboard.
Contact Center Supervisor
Well, as an example, whenever Windows updates are applied to my laptop, it sometimes upsets the settings of Five9 on my laptop, and I have to call Five9 support to get this resolved. When I call about this, Five9 already seems to know about it.
IT Specialist
When considering pricing, there’s a significant contrast between CallHippo and Five9. CallHippo offers plans starting at just $18 per month, going up to $42 per month, catering to various business needs and budgets. In contrast, Five9’s plans start at a higher price point– beginning at $175 per month and reaching up to $325 per month!
Five9 Pricing
$375 Per User/Month
- Annual Subscription
- Virtual Fax
- Call forwarding
- Toll-free number
CallHippo Platinum Plan
$42
Per User/Month- Unlimited Calling
- Monthly payment | Annual Subscription
- Advanced Call Management
- Multi-level IVR
- CRM Integration
Per User/Month
- AI-Powered Call Transcription
- Voicemail Transcription
- Key Topics Analysis
- Call Summaries
- Custom Topic Tracker
- Sentiment Analysis
- Talk Ratio Analysis
- Smart Dashboard
There is more than one reason why businesses are switching to CallHippo. Its affordable pricing, advanced features like AI, reliable customer support, and scalability make it a perfect system.
From flexible workflows and AI-backed call routing to insightful reporting and gamified dashboards, CallHippo gives functionalities that make it a top Five9 alternative.
Smart Call Routing
- Conversational IVRs guide customers efficiently through call menus.
- Route calls to custom ring groups for faster issue resolution.
- Match callers with skilled agents using smart routing rules.
- Automatically reroute overflow calls during busy periods.
- Drag-and-drop visual flow builder without technical skills required.
Robust Data Protection
- VoIP calls are protected with end-to-end encryption.
- Role-based controls manage access across teams.
- Real-time alerts detect unusual activity instantly.
- Regular external audits validate security practices.
- Easily define data retention timelines for compliance.
- Detailed audit trails log every access and action.
Advanced Analytics & Reporting Tools
- Live dashboards let you keep an eye on daily call operations.
- Use past performance data to improve future strategies.
- Track team output and SLAs at a granular level.
- Build and export custom reports for any campaign.
- Compare metrics across teams, products, or regions.
- Plug into BI tools for deeper insights and automation.
Performance Gamification for Team Success
- Set smart goals for agents and watch progress in real time.
- Earn badges and climb leaderboards to stay motivated.
- Boost engagement through team challenges and rewards.
- Spotlight top performers with built-in recognition tools.
- Celebrate wins with auto-alerts and dashboard animations.
- Use engagement trends to improve your incentive plans.
CallHippo has garnered remarkable ratings on esteemed review platforms like Capterra, G2, and GetApp. These testimonials serve as a strong endorsement of our unwavering commitment to excellence and customer satisfaction.
Explore these top alternatives to five9, each offering a range of similar features. Select the one that best aligns with your requirements and objectives.
| Company | Rating | Plan | Learn More |
|---|---|---|---|
CallHippo |
Basic: $0 Starter: $18 Professional: $30 /month Ultimate: $42 /month |
Learn More | |
Grasshopper |
Core: $20 Advance: $25 Ultra: $35 |
Learn More | |
Aircall |
Essentials: $30/user Professional: $50/user Custom Plan |
Learn More | |
Nextiva |
Essentials: $18.95 Professional: $22.95 Enterprise:: $32.95 |
Learn More | |
GoTo Connect |
Basic: $27.00/month Standard: $32.00/month Premium: $43.00/month |
Learn More | |
Vonage |
Mobile: $14.99 Premium: $24.99 Advanced: $34.99 |
Learn More | |
Dialpad |
Standard: $15 Pro: $25 Enterprise: Contact sales |
Learn More | |
Talkdesk |
x2: $24 x4: $44 |
Learn More |
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Switching to CallHippo provides robust AI features, industry-leading call connect rates, 99.9% uptime, and user-friendly customization options.
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To explore CallHippo's features and benefits further, schedule a demo with our experts today at [email protected] and see how it can transform your business communication.
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CallHippo offers cost-effective plans starting at $18 per month, significantly lower than Five9's plans, which start at $175 per month.
Get started with CallHippo to better understand its features and benefits for your business.
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