Our FullStory integration now supports mobile surveys on iOS and Android.
You’ll get the same functionality as with website surveys:
Survey responses sent to FullStory sessions as custom events
Direct link to the FullStory session in the Analyze tab
“View last survey response in Survicate” button on user profiles in FullStory
For setup instructions, check out our developers documentation.
To learn more about how the integration works, check out our Help Center article.
Now you have more options for targeting by event properties in website, in-product, and mobile app surveys. Previously, the only operator available and applied by default was "equals". Now you can select among these operators:
In the NPM package, this feature is available starting from version 27.3.0.
In our mobile SDKs - starting from version 6.4.0.
You can now connect Survicate with Attentive, the leading platform for personalized SMS and email marketing. Attentive helps brands build stronger customer relationships with real-time messaging and automation.
With this integration, you can embed surveys in Attentive email campaigns, share survey links through SMS, identify respondents using Attentive data, and sync survey results back to Attentive as subscriber attributes or custom events.
This makes it easy to enrich your subscriber profiles, unlock new segmentation opportunities, and trigger campaigns based on customer feedback.
Create a survey with Survicate.
Distribute your survey via Attentive email or SMS, or opt for other methods like in-product, website, mobile, link, or in-platform surveys, such as the Intercom messenger or Braze in-app messages.
Now, you can send survey answers to Attentive as custom user attributes and save question answers as events.
Identify survey respondents using Attentive subscriber data.
Enrich subscriber profiles with survey insights for a more complete view of your audience.
Personalize SMS and email campaigns using responses synced as subscriber attributes.
Trigger Attentive journeys based on how customers answer specific questions.
Segment subscribers based on attributes and events.
For setup details, visit our Help Center.
You can now integrate Survicate with Bloomreach Engagement, a customer data and experience platform that unifies data and powers omnichannel campaigns. This integration lets you send surveys via Bloomreach email and SMS, identify respondents with Bloomreach data, and send survey insights as customer properties and custom events.
With this, you can personalize campaigns, create smarter segments, and gain a deeper understanding of your customers.
Create a survey with Survicate.
Distribute your survey via Bloomreach, or opt for other methods like in-product, website, mobile, link, or in-platform surveys, such as the Intercom messenger or Braze in-app messages.
Now, you can send survey answers to Bloomreach as custom user attributes and save question answers as events.
Identify survey respondents with data from Bloomreach.
Enrich customer profiles with survey insights for a more complete view of your audience.
Personalize campaigns using responses synced as customer properties.
Trigger campaigns in Bloomreach based on specific survey answers.
Build refined segments powered by customer feedback.
For setup details, visit our Help Center.
Front now integrates with Survicate as a new source for Insights Hub.
With this integration, you can sync your customer conversations from Front directly to Insights Hub, where they’ll be automatically analyzed to uncover key customer insights.
You can import past conversations from the last year, 6 months, quarter, or month, and filter which conversations to sync based on inboxes and tags.
Switch between a short summary or the full conversation transcript, and open the original conversation in Front with a single click.
Learn more about the Front integration in our Help Center.
Analyzing customer feedback with Insights Hub just got easier. With the new "Charts" tab, you can view the most popular insights within any given topic. You can also break insights down by sentiment.
It's now possible to track the popularity of insights over time.
Automatically identified insights within a given topic can now be moved to a different topic manually. This gives you more control over how your data is categorized in the Insights Hub.
Our Email Notifications integration has just been enhanced: multi-condition logic, customizable templates, and multi-answer support, giving you more control over how you track, monitor, and report on responses.
We’ve added a new option in the Create tickets section of the Zendesk integration.
When enabled, Survicate will automatically create a new customer in Zendesk if the respondent has an identified email address and at least part of their name (first or last). We’ll retrieve this data from:
the Contact form question (if present),
merge tags in the survey URL, or
attributes passed from your website or mobile app.
This update makes it easier to follow up with respondents and ensure cleaner, more useful reporting within Zendesk.
You can now integrate Survicate with Iterable, a marketing automation platform that enables businesses to create, execute, and optimize cross-channel campaigns through email, SMS, push notifications, and more, allowing for personalized customer engagement at scale.
Combine feedback from Survicate with Iterable's communication capabilities to better understand and respond to customer needs.
Create a survey with Survicate.
Distribute your survey via Iterable, or opt for other methods like in-product, website, mobile, link, or in-platform surveys, such as the Intercom messenger or Braze in-app messages.
Now, you can send survey answers to Iterable as custom user attributes and save question answers as events.
Automatically capture survey insights directly into user profiles in Iterable.
Personalize your communications based on the rich insights from survey responses, ensuring messages resonate more deeply with your audience.
Create user segments based on their survey responses, refining your targeting.
Trigger journeys in Iterable based on specific survey responses, personalizing your outreach.
Use Iterable's event history and segmentation tools to analyze survey responses and understand their influence on user behavior and conversions.
For setup details, visit our Help Center.
We’ve just introduced Slack Reports, a new way to keep up with your survey results. The reports:
Work with all question types, including open-text insights
Track changes in survey stats like response or completion rate
Provide relevant insights powered by AI
You can now receive your reports directly in a Slack channel of your choice, instead of email.
To enable Slack Reports, go to any survey results and click "Reports" in the top right corner.