Megaport Marketplace Notifications

With a profile, service providers can receive connection requests. When a customer starts the connection request, the service provider is notified of the request by email and the service provider can accept or deny the request.

This topic describes:

• The notifications emailed by Megaport to the service provider and the customer requesting the connection.

• How the service provider can accept or deny the request.

• How to configure email notification groups so Megaport Portal users receive only email updates relevant to their position.

Requirements for customers of service providers

For an end user to connect to a service provider, they need:

• Access to the Megaport Portal
• A Port or Megaport Cloud Router (MCR) on the Megaport network
• Support for Layer 2/Layer 3

Service provider and customer notifications

After the customer makes the connection request, Megaport sends email notifications to both the service provider and the customer.

Notification to Service Provider

Notification to Customer

Service provider approval

After receiving the email notification about the connection request, the service provider must log in to the Megaport Portal, navigate to the Approvals section on the left side of the screen, and select either Accept Request or Deny Request. After the service provider accepts or denies the request, Megaport sends a second notification to the customer with the outcome details.

Megaport sends another email to the customer when the VXC is available.

This establishes the Layer 2 connection from the customer to the service provider.

For connectivity to multiple destination ports, repeat the creation and approval process for each new connection.

If a customer requests a speed change to a higher bandwidth after deployment, Megaport notifies the service provider and they can accept or reject the change.

Configuring Portal users for email notifications

Each Megaport Portal user is assigned a user role that includes privilege levels. Users configured for Company Admin, Technical Contact, and Technical Admin can subscribe to notifications.

For more information, see Managing User Roles.

Users can choose to receive email notifications from each of these groups:

• Financial
• Company
• Ordering
• Services
• Service Status

Notifications can be selected individually or at the group level. For VXC approvals, enable notifications for the Ordering group.

For more information, see Configuring Email Notifications.