Troubleshooting Overview

This section helps you investigate errors and unexpected behaviors with your Megaport services. Each topic includes troubleshooting suggestions as well as next steps.

Feature	Topics
Activation	Activating Ports Errors When Ordering Capacity Errors
Ports and VXCs	Port or VXC is Down or Flapping Port or VXC Latency Port or VXC Packet Loss Throughput or Speed VXC Connectivity
MCR	MCR is Down or Unavailable MCR Routing MCR BGP Session Down Other MCR
MVE	MVE is Down or Unavailable MVE Connectivity SD-WAN Management Connectivity
IX	IX Connectivity IX BGP Routing IX BGP Session Down
Cloud	Address Space for Cloud Service Provider Peering Insufficient Capacity for ExpressRoute Circuit
Megaport Internet	Troubleshooting Megaport Internet Connectivity
API	Troubleshooting the API
Megaport Terraform Provider	Troubleshooting the Megaport Terraform Provider
Next Steps	Testing in the Staging Environment Next Steps - Contacting Support Providing Debug Information for Faster Support

Quick Tip Videos

Megaport Support Videos

Helpful Tools

• ping
• traceroute
• packet capture