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Megaport Documentation
Requesting a Connection
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Requesting a Connection to a Service Provider

This topic describes how to request a connection to a service provider in the Megaport Marketplace.

Customers can start a service request from a Port, MCR, or MVE, to service providers with a Megaport Marketplace profile. When a customer starts the connection request, the service provider is notified of the request by email and the service provider can accept or deny the request.

To create a connection request to a service provider

  1. In the Megaport Portal, go to the Services page.

  2. Select the Port, MCR, or MVE for the connection and click +Connection.

  3. Click Megaport Marketplace as the destination type.
    Megaport Marketplace

  4. Search for and then select the provider.
    The destination services for the service provider appear.

  5. Select a destination service.
    Typically, you would select the service closest to your Port, MCR, or MVE. Destination port

  6. Click Next.

  7. Specify the connection details:

    • Connection Name – The name of your VXC to be shown in the Megaport Portal.

    • Service Level Reference (optional) – Specify a unique identifying number for your Megaport service to be used for billing purposes, such as a cost center number, unique customer ID, or purchase order number. The service level reference number appears for each service under the Product section of the invoice. You can also edit this field for an existing service.

      Tip

      Enter the purchase order number specified when registering the billing market.

    • Rate Limit – The speed of your connection in Mbps up to the maximum limit defined by the key.

    • VXC State – Select Enabled or Shut Down to define the initial state of the connection. For more information, see Shutting Down a VXC for Failover Testing.

      Note

      If you select Shut Down, traffic will not flow through this service and it will behave as if it was down on the Megaport network. Billing for this service will remain active and you will still be charged for this connection.

    • Preferred A-End VLAN (optional) – Specify an unused VLAN ID for this connection. This must be a unique VLAN ID on this port and can range from 2 to 4093.

    • Minimum Term – Select No Minimum Term, 12 Months, 24 Months, or 36 Months. Longer terms result in a lower monthly rate. 12 Months is selected by default. Take note of the information on the screen to avoid early termination fees (ETF).

      Enable the Minimum Term Renewal option for services with a 12, 24, or 36-month term to automatically renew the contract at the same discounted price and term length at the end of the contract. If you don’t renew the contract, at the end of the term, the contract will automatically roll over to month-to-month contract for the following billing period, at the same price, without term discounts.

      For more information, see VXC Pricing and Contract Terms and VXC, Megaport Internet, and IX Billing.

    • Resource Tags – You can use resource tags to add your own reference metadata to a Megaport service.
      To add a tag:

      1. Click Add Tags.
      2. Click Add New Tag.
      3. Enter details into the fields:
        • Key – string maximum length 128. Valid values are a-z 0-9 _ : . / \ -
        • Value – string maximum length 256. Valid values are a-z A-Z 0-9 _ : . @ / + \ - (space)
      4. Click Save.

      If you already have resource tags for that service, you can manage them by clicking Manage Tags.

      Warning

      Never include sensitive information in a resource tag. Sensitive information includes commands that return existing tag definitions and information that will identify a person or company.

    Connection details

  8. Click Next.

  9. If you are connecting from an MCR, review and edit the A-End Connection Details.
    Use this page to enable Q-in-Q802.1Q tunneling (also known as Q-in-Q or 802.1ad) is a technique used by OSI Layer 2 providers for customers. 802.1ad provides for both an inner and an outer tag whereby the outer (sometimes called S-tag for service provider) can be removed to expose the inner (C-tag or customer) tags that segment the data.
    , IP address and subnet mask, Network Address TranslationNetwork Address Translation (NAT) is the process that translates the unregistered private IP addresses used for an organization’s private inner network into a single registered public IP address before packets are sent to an external network. NAT allows private IP networks to use the internet and cloud.
    , and BGPBorder Gateway Protocol (BGP) is a standardized routing protocol designed to exchange route and reachability information among autonomous systems (AS) on the internet.
     connections. For more information, see Creating an MCR VXC and Configuring an MCR.

    Connection details

  10. Click Next.

  11. Click Add VXC.
  12. Click Review Order.
  13. Review the Order Services agreement and click Order Now.

After the customer makes the connection request, Megaport sends email notifications to both the service provider and the customer. For more information about the notification and approval process, see Megaport Marketplace Notifications.