Fuel your customer experience with the best social media management platform

Discover why your peers named Emplifi’s AI-powered social media management and marketing platform the best for a seamless, digital customer experience. Streamline and scale social media marketing, commerce, and care.

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The most innovative companies use Emplifi

Our customers are innovative brands that need to move fast, align teams, and deliver measurable business impact across social media marketing, commerce, and care.

SOCIAL MEDIA AT SCALE

Connect, convert, and care with a unified social media management platform

UNIFIED PLATFORM

One platform. Every team. Total clarity.

Stop juggling tools. Our social media management platform strategically integrates best-in-class technologies into one cohesive command center that eliminates silos by design.

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ADVANCED INSIGHTS

Industry intelligence that moves at your speed.

Move faster with a platform infused with deep industry intelligence, offering pre-built strategies and automated workflows that deliver market-relevant outcomes, quicker.

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MEASURABLE GROWTH

See the results. Prove the impact. Scale what works.

Our intuitive design provides clear visibility into CX and social media performance, empowering your teams to connect every action to the tangible business impact you can prove.

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Coloring outside the lines: How Crayola turned social buzz into real-time insights

Brittany Mehalick Social Media Engagement and Trends Manager at Crayola

Freshpet cuts call volume by 40% to improve response efficiency across channels

Lisa Diehl Director, Consumer Care

Arizona Cardinals reduce reporting time by 90% and increase social interactions 15%

Zach Galia Director of Digital Content, Arizona Cardinals

How digitalfarm increased client social media engagement by 30%

Karen Libao Senior Social Media Manager Team Lead, Digitalfarm

Social media for business outcomes

Industry-specific solutions to power your social marketing, commerce and care

Discover how to turn fans into followers. Our social media management solutions adapt to your needs and customers, no matter the industry.

Agencies

Consumer Package Goods

Media & Entertainment

Restaurants

Retail & eCommerce

Sports

Travel & Hospitality

Agencies

40%

Increase in client social engagement

digitalfarm

Boosted productivity and client satisfaction with new tools

80%

Reduction in reporting time

Cheil Chile + Samsung

Achieved 5% growth in audience with unified social platform

15+

Dedicated client suites fully customized

Xplace

Saved 45+ hours weekly while empowering clients autonomy

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Consumer Package Goods

55%

Increase in time spent on site

Jones Soda

Drove increase AOV with UGC-based augmented reality

100%

Increase in monitored TikTok engagement

Crayola

Enhanced trend detection and social media insights on TikTok

100+

Hours saved with automatation

Jägermeister

Merged 150+ accounts to drive consistent digital growth

Learn more about solutions for CPG

Media & Entertainment

59%

Increase in social post engagement

Penguin Random House

Grew community by 6.24% via improved social media insights

28%

Engagement rate on UGC gallery

VIZ Media

Boosted fan engagement with 50,000 new pieces of UGC

90%

Video view reach to non-followers

Nukta

Deployed unified analytics to increase brand credibility

Learn more about solutions for media & entertainment

Restaurants

80%

Reduction in average handling time

Dine Brands

Enhanced guest experience and advocacy with 10,000+ reviews

8M+

Impressions on X

Hardee's

Discovered significant brand opportunity via social listening

128%

Increase in social media volume

Domino's

Turned social conversations into a real-time marketing engine

Learn more about solutions for restaurants

Retail & eCommerce

45%

Reduction in response times

Salomon

Streamlined social interactions and customer service

150%

Increase in total reviews collected

Vitamin Shoppe

Boosted social proof with expanded review collection

27%

Conversion rate from UGC gallery

Carhartt

Increased customer trust, engagement, and brand identity

Learn more about solutions for retail & eCommerce

Sports

21%

YoY increase in social media video views

UFC

Reached 26 billion social video views to deepen fan engagement

40M+

Global fans across social channels

G2 Esports

Centralized engagement and insights across 10 platforms

90%

Reduction in manual reporting

Arizona Cardinals

Saved over 500 hours annually for social media team

Learn more about solutions for sports

Travel & Hospitality

$2M+

Savings across three years

Delta

Evolved guest services ticketing system to boost cost savings

250M

Impressions from a single UGC campaign

The Cosmopolitan of Las Vegas

Sparked a 42% lift in engagement through curated UGC

150%

Increase in audience engagement

TUI fly Belgium

Slashed cost per engagement by 81% while creating efficiencies

Learn more about solutions for travel & hospitality

Emplifi is the only social suite provider named a Leader and a Customer Favorite by Forrester

The Forrester Wave™ named Emplifi as a Leader in innovative social media solutions that drive impact where it matters most.

Emplifi’s vision of breaking down the barriers between marketing, commerce, and care is backed by a thoughtful approach to innovation and roadmap development.

Forrester Wave

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Ready to fuel your CX and social media marketing?

Discover how Emplifi boosts efficiency, increases revenue, and scales your social media management — whether you have a small team or a complex product. Let’s talk today.