FE: Manually triggered user counts recalculation on self-managed instances
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Problem
The Admin page shows the number of Billable Users, Maximum Users, and Users over License. Each value is updated daily (at different times) and used by the customer (or their Account Manager) when renewing a subscription and applying a license or syncing their subscription.
Admins might block/add/deactivate/remove users or change permissions which may result in a change of the billable users count.
When the 'Billable users' count is not updated in real-time,
If a license refuses to load, the Support team uses these numbers as part of their troubleshooting.
The problem is that these values are updated daily.
When users are added or disabled/deleted, this is not immediately reflected in the user counts on the Admin page.
This can lead to unintentional incorrect renewals, and licenses being refused to load.
Proposal
A button to refresh or recalculate the 'Billable users' count on a self-managed instance. This will trigger the relevant cron to update the count so that it is accurate for that moment in time.
Designs
Availability & Testing
Unit tests and a feature test to check that the operation is triggered form the UI should suffice.
This is a good candidate to add to an existing e2e test scenario as an additional assertion.
Support Priority Score: (-, -, -, -, -, -, -, -, -, -, -) => 11