Teach Duo Chat to answer questions on how to contribute
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Summary
Contributor Success has been sourcing feedback (surveys and user studies) from contributors using GitLab Duo to make contributions to the GitLab product. One suggested area of improvement is to help GitLab Duo Chat improve at answering questions about contributing to GitLab.
- Chat could help contributors within GitLab issues and merge requests about what steps to take, who to reach out to, or how to find more information about the process.
- Because of the role, options for contributors are more restricted than GitLab team members (e.g. assigning reviewers, adding labels, running pipelines).
- Contributors are currently guided to read the GitLab contributor documentation or to ask a GitLab Merge Request Coach for help.
- If Duo Chat could answer contributing questions it would improve contributor efficiency and reduce team member support requests.
Example questions for Chat
- Who can help me?
- How do I get the attention of a GitLab team member?
- Who is the corresponding product manager?
- How do I get assigned to the issue?
- How do I get reviewed?
- How do I add a label?
- Am I supposed to fix pipelines myself?
Resources
Edited by 🤖 GitLab Bot 🤖