diff --git a/app/assets/javascripts/work_items/components/work_item_relationships/work_item_relationship_list.vue b/app/assets/javascripts/work_items/components/work_item_relationships/work_item_relationship_list.vue
index e01708a01d455f111dbda659cbd0fdc677c3611b..2a8dec9ef135b790b0b3449492b196b4d063f604 100644
--- a/app/assets/javascripts/work_items/components/work_item_relationships/work_item_relationship_list.vue
+++ b/app/assets/javascripts/work_items/components/work_item_relationships/work_item_relationship_list.vue
@@ -10,10 +10,16 @@ import { sortableStart, sortableEnd } from '~/sortable/utils';
 
 import WorkItemLinkChildContents from 'ee_else_ce/work_items/components/shared/work_item_link_child_contents.vue';
 
+import { SUPPORT_BOT_USERNAME } from '~/issues/show/utils/issuable_data';
+
 import removeLinkedItemsMutation from '../../graphql/remove_linked_items.mutation.graphql';
 import addLinkedItemsMutation from '../../graphql/add_linked_items.mutation.graphql';
 
-import { RELATIONSHIP_TYPE_ENUM, WORK_ITEM_TYPE_NAME_INCIDENT } from '../../constants';
+import {
+  RELATIONSHIP_TYPE_ENUM,
+  WORK_ITEM_TYPE_NAME_INCIDENT,
+  WORK_ITEM_TYPE_NAME_ISSUE,
+} from '../../constants';
 
 export default {
   RELATIONSHIP_TYPE_ENUM,
@@ -189,13 +195,21 @@ export default {
       }
     },
     handleLinkedItemClick(event, linkedItem) {
-      // if the linkedItem is incident, redirect to the incident page
-      if (linkedItem?.workItem?.workItemType?.name === WORK_ITEM_TYPE_NAME_INCIDENT) {
+      if (this.isIncident(linkedItem) || this.isServiceDeskIssue(linkedItem)) {
         visitUrl(linkedItem.workItem.webUrl);
       } else {
         this.$emit('showModal', { event, child: linkedItem.workItem });
       }
     },
+    isIncident(linkedItem) {
+      return linkedItem?.workItem?.workItemType?.name === WORK_ITEM_TYPE_NAME_INCIDENT;
+    },
+    isServiceDeskIssue(linkedItem) {
+      return (
+        linkedItem?.workItem?.workItemType?.name === WORK_ITEM_TYPE_NAME_ISSUE &&
+        linkedItem?.workItem?.author?.username === SUPPORT_BOT_USERNAME
+      );
+    },
   },
 };
 </script>
diff --git a/app/assets/javascripts/work_items/graphql/work_item_linked_items.fragment.graphql b/app/assets/javascripts/work_items/graphql/work_item_linked_items.fragment.graphql
index 347adf57e6c10410029c173294eb536a3bd42a4f..6935de9829d0424fb47e4a924ed0844202cacc0c 100644
--- a/app/assets/javascripts/work_items/graphql/work_item_linked_items.fragment.graphql
+++ b/app/assets/javascripts/work_items/graphql/work_item_linked_items.fragment.graphql
@@ -22,6 +22,9 @@ fragment WorkItemLinkedItemsFragment on WorkItem {
               id
               fullPath
             }
+            author {
+              username
+            }
             workItemType {
               id
               name
diff --git a/spec/frontend/work_items/components/work_item_relationships/work_item_relationship_list_spec.js b/spec/frontend/work_items/components/work_item_relationships/work_item_relationship_list_spec.js
index ccc2dee353fee865f8daec81dd623d099788c639..cb2d9f6282dfeb1343c02c8574dfe41f070a5a9d 100644
--- a/spec/frontend/work_items/components/work_item_relationships/work_item_relationship_list_spec.js
+++ b/spec/frontend/work_items/components/work_item_relationships/work_item_relationship_list_spec.js
@@ -9,7 +9,7 @@ import WorkItemLinkChildContents from 'ee_else_ce/work_items/components/shared/w
 import removeLinkedItemsMutation from '~/work_items/graphql/remove_linked_items.mutation.graphql';
 import addLinkedItemsMutation from '~/work_items/graphql/add_linked_items.mutation.graphql';
 
-import { mockBlockingLinkedItem } from '../../mock_data';
+import { mockBlockingLinkedItem, incidentType, issueType } from '../../mock_data';
 
 jest.mock('~/lib/utils/url_utility');
 
@@ -108,26 +108,35 @@ describe('WorkItemRelationshipList', () => {
     ]);
   });
 
-  it('redirects to the url of the linked item on click when the item is an incident', () => {
-    const mockLinkedItemsWithIncident = [
+  describe('redirects to URL on click', () => {
+    const createMockLinkedItemWithType = (workItemType, additionalProps = {}) => [
       {
         ...mockLinkedItems[0],
         workItem: {
           ...mockLinkedItems[0].workItem,
-          workItemType: {
-            id: 'gid://gitlab/WorkItems::Type/5',
-            name: 'Incident',
-            iconName: 'issue-type-incident',
-            __typename: 'WorkItemType',
-          },
+          workItemType,
+          ...additionalProps,
         },
       },
     ];
 
-    createComponent({ linkedItems: mockLinkedItemsWithIncident });
-    findWorkItemLinkChildContents().vm.$emit('click');
+    it.each([
+      {
+        description: 'when the item is an incident',
+        linkedItems: createMockLinkedItemWithType(incidentType),
+      },
+      {
+        description: 'when the item is a Service Desk issue',
+        linkedItems: createMockLinkedItemWithType(issueType, {
+          author: { username: 'support-bot' },
+        }),
+      },
+    ])('$description', ({ linkedItems }) => {
+      createComponent({ linkedItems });
+      findWorkItemLinkChildContents().vm.$emit('click');
 
-    expect(visitUrl).toHaveBeenCalledWith(mockLinkedItemsWithIncident[0].workItem.webUrl);
+      expect(visitUrl).toHaveBeenCalledWith(linkedItems[0].workItem.webUrl);
+    });
   });
 
   describe('drag start', () => {
diff --git a/spec/frontend/work_items/mock_data.js b/spec/frontend/work_items/mock_data.js
index 603726626a4498bb4f9d0a0a81e8657e4f8040a1..c797424157ffe853b1852a3dc8be6fc1d7c88605 100644
--- a/spec/frontend/work_items/mock_data.js
+++ b/spec/frontend/work_items/mock_data.js
@@ -798,6 +798,13 @@ export const issueType = {
   iconName: 'issue-type-issue',
 };
 
+export const incidentType = {
+  id: 'gid://gitlab/WorkItems::Type/5',
+  name: 'Incident',
+  iconName: 'issue-type-incident',
+  __typename: 'WorkItemType',
+};
+
 export const epicType = {
   __typename: 'WorkItemType',
   id: 'gid://gitlab/WorkItems::Type/2411',
@@ -829,6 +836,9 @@ export const mockBlockingLinkedItem = {
           id: 'gid://gitlab/WorkItem/675',
           iid: '83',
           confidential: true,
+          author: {
+            username: 'fbar',
+          },
           workItemType: {
             id: 'gid://gitlab/WorkItems::Type/5',
             name: 'Task',