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I Am a Librarian, I Am a Tech Whisperer

I Am a Librarian, I Am a Tech Whisperer

From Disemboweling Old Printers to Explaining iPhones That Don't Yet Exist

By Kristen Arnett | September 26, 2018

For Libraries, the

For Libraries, the "Customer is Always Right" Might Be Wrong

Kristen Arnett: Hard Lessons Learned from the Front Desk

By Kristen Arnett | May 2, 2018

Bookselling in the 21st Century:

Bookselling in the 21st Century: "Why Even Shop Local?"

On the Perils of Customer Service Gone Wrong

By Samuel Jaffe Goldstein | January 18, 2017

Bookselling in the 21st Century: Notable Customers, Illustrated

Bookselling in the 21st Century: Notable Customers, Illustrated

Hannah Kingsley-Ma's Customer Log, Illustrated by Madeline Gobbo

By Hannah Kingsley-Ma | January 4, 2017

Bookselling in the 21st Century: On the Difficulty of Recommending Books

Bookselling in the 21st Century: On the Difficulty of Recommending Books

Vanessa Martini of City Lights Does Not Employ an Algorithm

By Vanessa Martini | October 12, 2016

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