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About

Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox. Multiple agents can collaborate and manage channels like WhatsApp, Google messages, and more which is not possible using original native apps. Life saver for customer relations agents easy and efficient customer management using custom template replies, reminders, tags, tasks, notes, etc. Secure, tension-free provision for customer relations agents to manage chats and reviews on all modern channels without giving them direct access to original platforms. Intelligence and accountability - Advanced analytics tools to get detailed insights into all your channels and your employees' performance.

About

Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for an all-in-one messaging platform to have efficient communication with customers & leads

Audience

Mid-sized to enterprise companies, retail and etail companies seeking a solution to build their brand

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version
Free Trial

Pricing

$99.00 per month per user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cloodot
Founded: 2019
India
www.cloodot.com

Company Information

Kustomer
Founded: 2015
United States
www.kustomer.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Freshchat

Freshchat

Freshworks
Local Measure Engage

Local Measure Engage

Local Measure
Freshdesk

Freshdesk

Freshworks

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Facebook
WhatsApp
BOSCO
Beam AI
EdgeTier
Enterpret
Fini
Forethought
Ikigai
Jira Work Management
Kindo
LaunchBrightly
Mozart Data
Segment
Solvvy
Sourcetable
SupporTrends
Thankful
Y42

Integrations

Facebook
WhatsApp
BOSCO
Beam AI
EdgeTier
Enterpret
Fini
Forethought
Ikigai
Jira Work Management
Kindo
LaunchBrightly
Mozart Data
Segment
Solvvy
Sourcetable
SupporTrends
Thankful
Y42
Claim Cloodot and update features and information
Claim Cloodot and update features and information
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Claim Kustomer and update features and information