TCMSTotal Call Center Management Solutions
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Related Products
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About
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders.
The Cloud Contact-Center includes:
- Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach.
- Ability to share agents between projects, teams, and companies.
- Integration of Toll-free, local, and non-geographic SIP numbers.
- Handling missed calls with a specialized Callback mode.
- An employee motivation system with automatic calculation of bonuses and penalties.
- Automated KPI tracking, integrated with speech analytics and evaluation sheets.
- Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers.
- Performance analysis of each agent, team, and the entire contact center.
Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.
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About
Total Call Center Management Solutions®. is a global provider of Customer Interaction Management Solutions through Computer Telephony Integration & CRM Packages for efficient business processes, products and services including turnkey systems for VoIP Call Centers, Automatic Dialer, Automatic Phone Dialers and Call Processing Products. Our products and services are intensively used for Inbound/Outbound telephone calls, integration of computer telephony, hardware & software applications, Interactive Voice Response, Interactive Information Systems, software customization, consulting, and customer relations management applications. TCMS call center solutions enable businesses, institutions, corporations and other organizations to increase efficiency of their bottom line and cut huge overheads by driving more responsive and competitive customer interactions. TCMS Call Center Products are easy to use and are designed to provide powerful and flexible call automation solutions.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
A solution for any size call center, whether operating in one or multiple industries
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Audience
Companies of all sizes that need call center and telephony services
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$30/user/month
Free Version
Free Trial
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Pricing
$195.00/one-time
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOki-Toki
Founded: 2015
United Kingdom
www.oki-toki.cloud/
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Company InformationTotal Call Center Management Solutions
United States
www.tctecno.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
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Integrations
Asterix
Bitrix24
Dropbox
Drupal
Facebook Groups
FreeSWITCH
Google Drive
Instagram
Joomla!
MightyCall
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Integrations
Asterix
Bitrix24
Dropbox
Drupal
Facebook Groups
FreeSWITCH
Google Drive
Instagram
Joomla!
MightyCall
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