Best Customer Experience Software - Page 7
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Compare the Top Customer Experience Software as of October 2025 - Page 7
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1
Semantria
Lexalytics
Semantria is a natural language processing (NLP) API from Lexalytics, leaders in enterprise sentiment analysis and text analytics since 2004. Semantria offers multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection and summarization in an easy-to-integrate RESTful API package. Semantria is totally customizable through graphical configuration tools, supports 24 languages, and can be deployed across private, public and hybrid clouds. Semantria scales effortlessly from single servers to entire data centers and back again to meet your on-demand processing needs. Integrate Semantria to add powerful, flexible text analytics and natural language processing capabilities to your cloud-based data analytics products or enterprise business intelligence infrastructure. Or add Lexalytics storage and visualization tools to create a complete business intelligence platform for storing, managing, analyzing and visualizing text documents. -
2
InnerTrends
InnerTrends
Know which changes to make in your app without spending time building reports. With InnerTrends, analytics reports are readily available for you. Best performing acquisition channels, problematic onboarding steps or customer engagement. Overall, your email strategy had a statistically significant positive impact on onboarding. Setting up a product analytics tool can be complicated. We provide expert guidance to make sure you have a correct setup. Tracking plan included. InnerTrends works with your team to solve any data validation issues, ensuring 100% accurate data. You want your sales and marketing efforts to be timely and effective. We integrate with your tools of choice via API for data-in and data-out needs. Product analytics with pre-built reports and guided setup.Starting Price: $299 per month -
3
YesInsights
YesInsights
YesInsights was started to help entrepreneurs, small business owners and anyone leading a team get actionable feedback they can use to improve their business and experience. Russ Perry bought YesInsights, a tool his team at Design Pickle used religiously, in late 2016. The Design Pickle family looks to further expand the tool’s impact and reach across the globe. YesInsights is yours to try completely free of charge for a week! Gaining actionable data from simple one-click surveys has never been easier. And we’re here for you if you need any help along the way!Starting Price: $20 per month -
4
EnjoyHQ
UserTesting
Everything you need to build an effective research system. Centralize all your research data, improve collaboration, standardize your research process and share insights easily. Keep your classification system organized. Manage tags, properties and labels easily. Data security and privacy compliance. Trusted by private and public companies all over the world. Analyze your data and build helpful reports. Connect the dots between insights. Find anything in seconds. Hundreds of filters at your fingertips. AI powered search that works. Standardize your research practice by building templates that everybody can use. Empower more people to do better research. Deep integrations that give you real superpowers and access to customer feedback easily and say goodbye to complicated Zapier workflows. Upload files of all sizes and formats with no additional charges. Turn your audio or video recordings into timestamped transcripts. Get instant visibility of who’s engaging with insights.Starting Price: $25 per month -
5
Calldrip
Calldrip
What is Calldrip and why should my sales organization use it? For more than 10 years Calldrip has been dedicated to helping businesses respond immediately to new inquiries. We've leveraged this experience to develop our suite of sales automation tools and have now deployed this technology to thousands of customers worldwide. By triggering a phone call between your sales team and your prospect while they're still on your website, were able to increase conversations by as much as 900%. The privately held, fast-growing company is based in Salt Lake City, UT. In todays Google Micro Moments world, business must engage with the prospect FAST. Calldrip ensures instant engagement and spotlights potential problems in the sales processes.Starting Price: $99.00/month/user -
6
Survio
Survio
Survio is a modern survey software packed with powerful features that help you create beautiful surveys to get the most responses. | Modern design and professional looking surveys that work on all devices. | Join more than 2 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL securityStarting Price: $16.58/month/user -
7
INSTANT Insight
Pulse Solution
"INSTANT Insight” is a native tablet app enabling hotels, restaurants, fitness centers, retail stores, etc ... to measure on real-time customer or employee satisfaction via touch screen tablets displayed on service counters, lobby areas, offices or entrance halls. The app is available for FREE downloads on the Google Play™ store and gives access to our “ONE click On-Site Survey System”. During their shopping’s in stores, stays in hotels, visits to restaurants, your Customers can share instantly their sentiments towards your products or service level by taping stars or smiley faces on a tablet screen to answer short satisfaction survey questions. Survey displayed in two simultaneous languages. Be eager to learn what your customers like, dislike or expected from your organization. Identify best practices, conduct study cases during meetings or trainings with your teams to raise your service from ordinary to extraordinary. -
8
TalkToTheManager
TalkToTheManager
TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to respond in order to address customer service, product, and facility issues before a bad experience becomes a bad review. Sign up for our service and we instantly provide a dedicated phone number to display at your business. Sign up for our service and we instantly provide a dedicated phone number to display at your business. Managers on duty receive the message on their phones by text or email. Managers don't see the customer's phone number. Managers can respond by text immediately while the customer is still on-premises, resolving issues or receiving praise for a great experience. Customers leave happy and in many cases write a positive review online. They tell their friends and come back, bringing in more revenue and loyalty to your brand. Customers just text your TalkToTheManager number from any cell phone.Starting Price: $29 per month -
9
StoryPulse
PlayClay
StoryPulse is an EASY customer engagement tool for your CRM. It helps sales people easily engage with customers to virtually deliver content and surveys and effortlessly gather customer data points for analytics and segmentation strategies. Story Pulse is a customer tool engagement platform that empowers organizations to effectively deliver content and surveys via the web and or through tablets. Qualitative and quantitative feedback from end users can be captured and analyzed to assess and understand customers. Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings. Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.Starting Price: $5 per month -
10
Gourmetmiles
Gourmetmiles
Accurately track diet anywhere. Using your smartphone and our patented scale, Gourmetmiles tracks nutrition, calories, sugars, carbs, & vitamins from all foods. Track diet wherever you go. Get precise data about the foods you eat using Gourmetmiles. The only app that tracks diet based on food weight. Nutrition information is immediately added to your dietary record and you are provided with daily, weekly, or monthly analysis on your eating habits. Our portable scale goes where you go. Allowing you to track diet anywhere. Today’s health tech allows us to monitor exercise, sleep, and even heart irregularities. Gourmetmiles monitors our most controllable health factor; diet. Simply identify a food within a database of over 76,000 USDA foods, then add to our patented scale. Once added, select any other ingredients to weigh. Gourmetmiles tallies up calories, carbohydrates, sugars, vitamins, minerals, etc. for all ingredients then adds them to your dietary record.Starting Price: $74 per month -
11
Inline Manual
Inline Manual
Digital Adoption Platform to create interactive walkthroughs, tooltips, surveys and support articles right in your app. Guide users through your product, increase adoption and conversion rates and reduce churn. Grow your business faster and make your software more lovable. Instantly. Automate training of your employees, improve their productivity and get faster to software ROI. Reduce the workload of your internal helpdesk. Guide the users through your application to get them to their desired goals faster. Notify your users about training, downtimes or product updates anywhere in the application. Support your users with tooltips explaining what they are supposed to do with your application. Notify your users about training, downtimes or product updates anywhere in the application. Find out how you’re doing, identify the bottlenecks of your application by asking your users directly.Starting Price: $28 per month -
12
NexJ CRM
NexJ Systems Inc.
Each of our 6 industry-specific products are tailored to your specific vertical to help you meet your business objectives. CRM for Wealth Management - helps advisors grow assets under management by forging deep client relationships. CRM for Private Banking - helps Relationship Managers grow assets under management by solidifying client relationships. CRM for Commercial Banking - helps bankers drive upsell and cross-sell opportunities by delivering personalized service. CRM for Corporate Banking - helps business bankers drive upsell and cross-sell opportunities by connecting insights and sales teams across regions. CRM for Sales, Trading & Research - helps users maximize profit and optimize capital usage CRM for Insurance helps agents drive renewals and cross-sell opportunities. Our products can meet all of your CRM needs in a single package – this includes Sales, Service and Marketing capabilities which are tuned to your specific industry. -
13
Mopinion
Mopinion
All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.Starting Price: $229/month -
14
Qmatic Experience Cloud
Qmatic
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more. -
15
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
16
JRNI
JRNI
JRNI is a platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships, and improve customer satisfaction and loyalty. By scheduling and managing personalized services, JRNI’s platform helps businesses shift from selling products to offering one-of-a-kind experiences. Industry leaders like Urban Outfitters, Dunelm, Visions Credit Union and U.S. Bank all use JRNI to deliver personalized experiences at scale. Visit us at https://www.jrni.com -
17
3CLogic
3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.Starting Price: Contact for a quote -
18
Contentsquare
Contentsquare
Contentsquare's digital experience analytics cloud helps companies understand hidden customer behaviors, and use those insights to drive more successful experiences. Conventional web analytics don't give you the full picture. Traditional tools are hard to use and even harder to interpret — providing data that only specialists can decipher. We work hard to keep it simple. Our intuitive visual reporting makes it easy to see how customers are using your site or app. Contentsquare automatically surfaces your biggest opportunities and issues. It's like having your own team of analysts to crunch your data and feed you a smarter to-do list. Quantify the biggest UX issues that are costing you online customers, and prioritize what matters most. Watch the exact sessions leading to errors and friction. Surface and prioritize errors by revenue impact. -
19
Customer Lifecycle Marketing
Right On Interactive
You can’t simply find best-fit customers. You must cultivate them. How? By enabling them to move seamlessly through each phase of the lifecycle, finding the right content or connection they seek along the way. This is the strength of Right On Interactive’s Lifecycle Marketing solution: empowering organizations to know exactly where a prospect or customer is in their relationship with a brand—from prospect to raving fan—and how best to approach them to maximize lifetime value. Your buyers want personalized content and expect it to be delivered through a preferred channel. With our Customer Lifecycle Marketing solution, marketers can now recognize and act on individual customer behaviors to create truly personalized experiences, on any channel, at each stage of their relationship with the brand.Starting Price: $300 per month -
20
Questback
Questback
20 years of experience built into a survey platform that will help you make smarter decisions. Insights from your customers and employees have the power to make your organization smarter. Yearly engagement surveys, pulse and talent management with more. Develop your product or team with NPS-tracker, sales pulse or customer journey. Templates, access to panels and the know-how to make your market talk. Easily design beautiful surveys in line with your brand. More than 35 ready-made and tested templates available. Choose from a wide selection of question types. Distribute your survey via email, QR-code, link or SMS. Trigger sendouts from other systems with our API. Ensure a high response rate with our proven methods. Customize how you present your data and export to ppt, excel or other. Share live reports with colleagues to turn insight into action. Use our default or build your own custom reports. -
21
MiaRec
MiaRec
MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more. -
22
Reputology
Reputology
Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service. Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution.Starting Price: $49 per month -
23
AnswerDash
CloudEngage
Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile. -
24
Tabsurvey
Tabsurvey
Measure customer satisfaction on-site with our survey app for iPad. Track and analyze your customer’s feedback on the go! Get a better sense of how your colleagues are doing on a daily basis. Our survey app can help you identify and resolve important issues. Use tab survey as an offline survey app. Download the iPad app and your survey and start collecting your data. Upload later. Use our survey app for iPad to measure the KPIs that matter to you. Whether it’s customers, employees or just offline data collection, tabsurvey is the easy choice if you want to get started in 5 minutes. Simply sign up for an account and compose your first survey. Then download our surveyapp in App Store from your iPad and download your survey to the device. The iPad Survey App will send data if its online and enable you to review your online reports in any browser. Segment your data by location or time or download the data in order to further analyze the results.Starting Price: $21 per month -
25
Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
26
Semeon Analytics
Semeon Analytics
Semeon can help you understand and prioritize large-scale employee, customer and marketplace feedback data from anywhere like social, surveys, reviews and CRM data. Our platform automatically extracts the most relevant multi-word concepts from your data, measures sentiment and generates insightful dashboards. Available in 10+ native languages, government entities, security and defense agencies, brands and organizations around the world rely on Semeon’s technology to improve customer experience and citizens’ life, reduce operational costs and drive growth.Starting Price: $1200/month -
27
[24]7.ai
[24]7.ai
Exceed customer expectations with a leading provider of agent services plus AI-powered digital and voice automation. No matter what industry you’re in, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact we can make for your business. [24]7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers. -
28
hexa
hexa
hexa is a customer experience management platform to gather feedback about your customer's experience with your business. Automated survey creation will ask the right questions to reflect your business needs. Consult your customer feedback via dashboard, reports and trend graphs. Understand what’s working, what’s changing and what needs work in plain English. Get real-time alerts to manage unhappy customers and increase satisfaction. Get real-time notifications on your mobile device if a client is unsatisfied. Take action and turn a bad experience into a good one! -
29
Nextiva CRM
Nextiva
Turn prospects into customers and customers into fans. All with one powerful workspace called Nextiva CRM. Manage all your communication channels in one place. Phone, email, SMS, chat, and social media are united. The only sales management tool that directly connects you with all of your communication channels. Customer Service Management should live in the same place so you can deliver an amazing experience. Get tools and analytics that give your entire organization (from the frontline to the C-suite) a complete view of every customer. Everything on one platform means you can streamline processes around your customer relationships. Customer service interactions become faster, more consistent, more strategic, and (bonus!) cheaper.Starting Price: $10.00/month/user -
30
Appzi
Appzi
Capture insightful customer feedback and improve your website right inside your site, for free. Make it easy for your customers to give you feedback, right from inside your website, so you can gain valuable insights to build products and services that your customers truly need. Quickly create beautiful feedback buttons that match your branding or use buttons that are already on your site to trigger customer feedback survey. Select from a variety of surveys. Customize to match your brand. Sometimes you need sophistication and other times, you just need a bit of simplicity to get the job done right. No matter what your user feedback needs are, we've got you covered with a many different types of customer feedback surveys that you can embed inside your website. Choose from a variety of beautifully crafted survey templates to start or create your own feedback widget. Appzi survey is easily customizable to match your brand and style so it feels like a natural part of your website.