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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software allows companies to provide their customers with the tools to review and promote the services the company offers for marketing purposes.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
View more categories (20) for "customization"

979 Products for "customization" with 2 filters applied:

  • 1
    Eurekos

    Eurekos

    Eurekos

    Learning management systems are good for training employees but often fail to address the unique needs of training customers & partners as well as customers' customers & partners. Eurekos is a leading European customer education specialist, offering innovative training software solutions for businesses and non-profit organizations with a need for external training, certification or accreditation. Eurekos offers a complete set of tools to create and deliver training that cover the entire...
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    Starting Price: $450 USD/month
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  • 2
    SurveyLegend

    SurveyLegend

    SurveyLegend

    SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful...
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    Starting Price: $19.00 per user per month
  • 3
    Jotform

    Jotform

    Jotform

    Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form...
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    Starting Price: $34 per month
  • 4
    Venntive

    Venntive

    Venntive

    Venntive is a true complete CRM, a Business OS that eliminates tech stacks and silos. A seamless platform that allows users to manage the entire customer lifecycle from first touch throughout the entire customer lifecycle. Venntive includes all the tools you'd want in a marketing automation stack, a sales stack, customer success/engagement, customer support, and operations. While there is virtually no need to integrate third party apps, we re in Zapier as CRM Connector and have an API...
    Starting Price: $150.00/month
  • 5
    Axis LMS

    Axis LMS

    Atrixware

    Axis LMS is a powerful, flexible learning management system built for businesses that take training seriously. Whether you’re onboarding employees, managing certifications, or delivering compliance training, Axis LMS makes it easy with automation, customization, and robust reporting. Designed for real-world use, it supports video, SCORM, quizzes, surveys and much more - all in a responsive, mobile-friendly interface for users. With powerful admin tools and branding options, Axis LMS...
    Starting Price: $169/month
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  • 6
    Thinkific

    Thinkific

    Thinkific

    Thinkific is an easy-to-use platform that enables individuals, training companies, academies, and businesses to sell learning experiences at scale. It provides a world-class user experience for both customers and their students, offering a range of customizable tools to create engaging learning experiences, manage content, track progress, and turn knowledge into powerful educational content. Thinkific’s mid-market solution, Thinkific Plus, is designed for larger organizations that need more...
    Starting Price: $36.00/month
  • 7
    Submittable

    Submittable

    Submittable

    ...—Submittable is flexible and powerful enough to grow alongside your programs. Submittable has the tools you need for your social impact programs, from community investment to employee engagement. Submittable has powered over 145,000 social impact programs, receiving nearly 25 million applications. Teams save an average of 3.4 hours per week per admin and 2.6 hours per week per reviewer, and over half of Submittable customers launch in 14 days or less—no wonder 95% of customers report they are happy.
  • 8
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    Starting Price: $25.00/month/user
  • 9
    Chameleon

    Chameleon

    Chameleon

    ..., CES and custom surveys to users, triggered at the right time and to the right audience. • Add self-serve help and user onboarding launchers to guide users without interrupting their workflow. • Chameleon automatically collects the data on tour performance that can be used to optimize tours. • Variations can be shown to different users and all tours can be A/B tested. • Connect to one of the hundreds of integrations Chameleon supports
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    Starting Price: $279 per month
  • 10
    Acuity Scheduling
    Make online appointment scheduling and management a breeze with Acuity Scheduling. Acuity Scheduling is an easy to use online appointment scheduling software that helps professionals and businesses fill their schedule--minus all the hassle. With Acuity, clients see your real-time availability, book appointments fast, and pay in advance. All without you needing to organize and reorganize things.
    Starting Price: $16.00/month
  • 11
    Mentornity

    Mentornity

    Mentornity LLC

    Trusted by top-tier organizations and award-winning mentoring initiatives worldwide. Mentornity is your all-in-one platform for crafting impactful, sustainable mentoring engagements. Elevate Your Program: ✔️ Advanced Analytics: Gain deep insights into program effectiveness. ✔️ Customizable Smart Matching: Pair mentors and mentees with precision. ✔️ Custom Onboarding: Tailor the experience to meet your specific needs. ✔️ Integrated Calendaring: Schedule with ease...
    Starting Price: Free (10 Users)
  • 12
    Coursebox AI

    Coursebox AI

    Coursebox

    ... learners are more engaged and motivated through interactive and visual content, including videos, quizzes, and more. Take advantage of our branded learning management system with native mobile apps, offering you the flexibility to use custom hosting and a custom domain. Coursebox is the ultimate solution for organizations and individuals looking to rapidly scale their training and assessment programs.
    Starting Price: $99 per month
  • 13
    Titan

    Titan

    Titan

    Bend, don’t break with Titan’s flexible business solutions and forms for Salesforce. Our scalable Salesforce Forms and software is rapidly developing a reputation as the gold-standard in Salesforce integration, and it’s easy to see why. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms in Salesforce and applications cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build web portals, sign...
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    Starting Price: $12 per month
  • 14
    TelemetryTV

    TelemetryTV

    TelemetryTV

    TelemetryTV is a powerful digital signage platform built for the modern organization who needs to engage audiences, generate awareness, and give their teams and communities a voice.   TelemetryTV allows users to broadcast dynamic content easily by streaming video, images, social feeds, turnkey and custom apps, and data-driven dashboards to all of your displays wherever they are. TelemetryTV powers marketing and internal communications at Starbucks, Amazon, Stanford University, and more...
    Starting Price: $8 per device /month
  • 15
    SimplyBook.me

    SimplyBook.me

    SimplyBook.me

    ... or delete a booking themselves. You can also accept bookings via Facebook, Instagram or directly from your Google Profile. Following are our 15 most popular custom features: 1. Intake Forms 2. Accept payments (online & onsite w. Tap to pay) 3. Deposits 4. Facebook/Instagram integration 5. Google My Business integration 6. Coupons & Gift cards 7. Product Sales 8. Membership 9. Classes 10. Packages 11. Tickets 12. Related Resources 13. Video Meetings 14. Instagram photo gallery
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    Starting Price: $9.90 per month
  • 16
    Click 4 Course

    Click 4 Course

    Click 4 Course

    Click 4 Course is the easiest (by far) way to create, offer and track online courses. With our web-based software, you simply upload your existing content (Videos, PDF, audio, PowerPoint, etc), and add interaction with tests or surveys. Create custom certificates of completion and send automated emails to your learners. We focus on offering the key features our customers need, without unnecessary clutter. All features come with all plans. We provide a company-branded website that can...
    Starting Price: $79 per month
  • 17
    Learndot

    Learndot

    ServiceRocket

    Learndot by ServiceRocket is an award-winning learning management system built on 15+ years of experience developing effective customer education programs. Beyond providing a platform for customer training, Learndot helps software companies design their education strategy, and develop and deliver their training to drive customer success.
  • 18
    OpenEduCat

    OpenEduCat

    OpenEduCat Inc.

    At OpenEduCat, we provide a comprehensive open-source ERP tailored to meet the unique needs of educational institutions. Our software is designed to streamline and automate essential administrative tasks, enabling schools, colleges, and universities to manage their day-to-day operations with greater efficiency. From student information management, attendance tracking, and course scheduling to fee management and reporting, OpenEduCat covers every aspect of institutional administration in one...
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    Starting Price: $79/month
  • 19
    Strigo

    Strigo

    Strigo

    Strigo is a trusted software vendor in the customer training industry. Leading software companies use our solutions to gain, retain and expand their customers through education. Our product portfolio includes the following: ------ Virtual labs Cloud-based sandboxes for self-served hands-on learning on any type of software. ------ Virtual classroom Specialized virtual classroom for software training where trainers can view all of the learners' screens and easily collaborate with them...
  • 20
    eTrainCenter

    eTrainCenter

    Creative Logic Solutions

    eTrainCenter is a provider of integrated e-learning systems for businesses who put their educational content online. Our solutions combine the richest and most flexible tools with content management capabilities, options for customization of the learning experience, and integration with your existing business infrastructure. Enterprise Online Training Content Management System Online Course Registration Rich & Interactive Learning Online Collaboration Online Quizzes...
    Starting Price: $150.00/month
  • 21
    Oases Online

    Oases Online

    Oases Online

    Oases Online manages all data for a tutoring or instructional business. Capture leads and customers via your website using the Oases Webforms or MarketPlace Storefront. These integrations will create records in your Oases database for you and naturally, if something is purchased via MarketPlace invoices are created and payment taken. You can also schedule, invoice and take payments manually, if you are dealing directly with a customer. Once a student is in you can test and create...
    Starting Price: $99 per month
  • 22
    Brandmovers

    Brandmovers

    Brandmovers

    From digital promotions to full-scale enterprise loyalty programs, we help brands build engaging customer experiences that build lasting customer loyalty and retention. With over 20 years of experience, Brandmovers is a global leader in developing and executing engaging promotions and loyalty programs that create stronger, more valuable relationships between brands and their customers. Our experienced-based and data-driven loyalty solutions empower marketers to connect with high-value consumers...
  • 23
    Gradelink SIS

    Gradelink SIS

    Gradelink

    ... and scheduling, standards-grading system, communications, student information, and student/parent access. Lesson plans, grade sheets, parent communication and custom reports all work together in perfect unison. Gradelink is ideal for K8 schools, private schools and Charter schools. Gradelink is easy to use. School who move to Gradelink find the setup so easy because set up is handled by our tech support team.
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    Starting Price: $117/month
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  • 24
    YouTestMe

    YouTestMe

    YouTestMe

    A web-based enterprise application for multi-lingual examination, training, survey & certification with an extensive reporting module. As a highly secured system that can be accessed both on cloud or on-premise, YouTestMe is the best choice for government, business & education institutions. Various possibilities for customization and integrations via API, and many useful add-ons such as E-commerce, Single Sign-On, Remote Proctoring, etc. YouTestMe harnesses cutting-edge AI technologies...
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    Starting Price: $1/test
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  • 25
    BigSpring

    BigSpring

    BigSpring

    BigSpring equips people with market-relevant skills to remain gainfully employed and enables employers to measure impact from skilling. A plug-and-play SaaS platform with a people-centric interface and enterprise-grade data analytics. Loved by learners and employers everywhere. Make training a core business driver, not a support function. Every BigSpring customer has custom content needs specific to their business. That’s why we enable your custom content, by your teams, for your teams. The Big...
  • 26
    Raven360

    Raven360

    Raven360

    At Raven360, we know that you want to train customers so you can scale your business. To do that, you must guide users toward mastering your product. The problem is if you can’t scale onboarding users, you risk losing customers, and your team feels overwhelmed and frustrated. We believe a lack of product competency should never be why a customer churns. We understand how much it hurts when customers leave for a competitor, which is why we’ve helped over 2 million learners and certified...
  • 27
    Bridge

    Bridge

    Bridge

    Bridge is a unified Learning & Employee Development platform that combines LMS, career pathing, skills, and performance management in one easy solution. Deliver engaging training with personalized journeys, two authoring tools, advanced media, analytics, and 150+ included, skills-tagged courses. Bridge goes beyond learning with career pathing, skill management, and AI-powered overviews that spot gaps and build personalized development plans. Tools like manager 1:1s and performance...
    Starting Price: $12,500/year
  • 28
    AcademyOcean

    AcademyOcean

    AcademyOcean

    ... dynamic content, multi-training portals, customizable interface, etc., into their learning management system. With AcademyOcean you can make the experience of each user unique and personalized to make learning effective, interesting, and engaging. AcademyOcean is already used in 25 countries around the world. And has a globally distributed team to provide qualified support to all customers. Book a demo with an AcademyOcean expert to know how we can help your company!
    Starting Price: $300 per month
  • 29
    Microcasting

    Microcasting

    Microcasting

    Easily and quicky integrate eLearning into your existing marketing website, offer a free or paid membership site, sell your courses, offer certification programs, or even integrate it into your email programs. Easy-to-use course creator allows you to create interactive courses that engage your customers. Create an engaging learning experience for your customers with useful on-screen features. Provide your customers with guided learning experiences to increase their learning engagement. Our easy...
    Starting Price: $97 per month
  • 30
    Fuse Universal

    Fuse Universal

    Fuse Universal

    Fuse Universal enables progressive companies to build a culture of continuous learning and drive measurable improvements in business performance from day one. The mobile-first Fuse Integrated Learning Platform is used by over 150 customers worldwide, including Spotify, Adidas, Scandic and Vodafone. Fuse's community-led design lets companies unlock the knowledge and skills of their top-performing employees to teach and engage their teams globally via social learning.
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