Audience

Companies seeking a solution to build software, support their customers, and grow their business

About DevRev

A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.

Pricing

Starting Price:
$9.99 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, DevRev offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

DevRev
Founded: 2020
United States
devrev.ai/

Videos and Screen Captures

DevRev Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online

DevRev Frequently Asked Questions

Q: What kinds of users and organization types does DevRev work with?
Q: What languages does DevRev support in their product?
Q: What kind of support options does DevRev offer?
Q: What other applications or services does DevRev integrate with?
Q: Does DevRev have an API?
Q: What type of training does DevRev provide?
Q: Does DevRev offer a free trial?
Q: How much does DevRev cost?

DevRev Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

Issue Tracking

Escalation Management
Issue Auditing
Assignment Management
Task Management
Dashboard
Scheduling
Recurring Issues
Knowledge Base
Issue Scheduling
Project Management

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Product Management

Milestone Tracking
Requirements Management
Workflow Management
Feedback Collection
Collaboration
Resource Management
Prioritization
Release Management
Idea Management
Product Roadmapping

Product Roadmap

Milestone Tracking
Drag & Drop
Workflow Management
Feature Management
Collaboration
Prioritization
Requirements Management
Diagramming
Content Import / Export

DevRev Additional Categories