Salesforce

Pros: Salesforce allows us to easily collaborate with our team to securely share information and effectively connect with our employees. We create custom reports so we can analyze all the information from within our organization. Salesforce provides excellent analytics and reporting capabilities. This is a great tool to increase our overall productivity. We like to use this software for data tracking and I like that it provides accurate reports so we can make better decisions based on the reports obtained. Most organizations use it.

Cons: The navigation interface for simple tasks can get complicated. Online video based training is more available.

Overall: Salesforce is used throughout the organization. It reduces cost of sales, increases customer retention, improves customer service, builds more sustainable relationships, increases employee productivity, is secure and well protected, and is free to use for laptops, smartphones and Mobile access to company data from mobile devices such as tablets, as well as flexibility to increase overall efficiency and quickly meet business needs.

Pros: The security of Salesforce allows us to ensure that there are no problems with the size of business we are running, as the adaptability of the service allows us to focus on both large and small businesses. The price of the base version, at $25, is extremely affordable as opposed to many current CRMs.

Cons: If we need to include contact information in external records involving funnels, this cannot be achieved through Salesforce. The platform does not get very deep into the area of mass advertising, not even through emails, which leads to not being able to do marketing from it

Overall: As a service for reviewing customer databases, and communicating with them directly from them, Salesforce has everything you need to emerge as one of the easiest to use. By using the essentials plan we were able to support up to 5 people within our work session, and everyone can include their own customer data.

Pros: One of the qualities of Salesforce is the organization of records of all kinds, we can have everything well organized and at the time of generating a report we do not have any loss of time. At the same time, it allows us to keep all kinds of notes organized and allows us to keep track of tasks. The scheduling of hearings is excellent.

Cons: To be able to manipulate documents we had to integrate certain tools, otherwise it did not allow us to do anything. We need to somehow also integrate Five9 for documentation purposes, but they don't have that integration added either. You have to update the real-time update of tables, if you make a change you have to wait at least two minutes for it to appear.

Overall: We recommend Salesforce as a use for organization and management of notes and files, which has been great for those uses. The dashboard has made it easy for us to know everything about our reports in great detail. We were able to create a tracking pattern for the issues so we can follow the cases from start to finish without any hassle. We have all the records organized so we know which department they belong to.

Pros: Among the facilities that Salesforce provides is a contact manager to which you can import documents with contact databases in different formats. Integrating Salesforce with automated marketing services is good for more powerful campaigns.

Cons: In view of how much it has improved our customer management through the web, we would like to invite everyone to start using Salesforce for work. There are no negative comments on Salesforce within this review, as it has proven to be a good quality software.

Overall: Salesforce meets all the requirements in the self-service area, and its intelligence is intuitive enough so that no problems occur when managing sales, especially if customers are in charge of coordinating the process themselves. We recommend working with Salesforce, as it is the best for keeping the entire sales team properly coordinated and all performance reports or job tracking in perfect order. Salesforce CRM is the best way to work in sales.

Pros: Salesforce CRM has allowed us to manage the relationship with our customers through the Internet or the cloud in such a way that we record all the information efficiently thus fulfilling all their needs, as it allows us to have a report and a follow-up perfectly improving the sales processes within the company.

Cons: The cost of the platform is considered relatively high which can be somewhat distressing for small businesses, they should consider the price or have a simpler version, but in turn free, we have had problems with customer service because it is difficult for us to contact them.

Overall: Salesforce CRM annexes all aspects of our customers, from phone calls, emails, meetings and social media. It allows us to manage the different levels of interest from our customers, scheduling meetings and distribution of new leads. Salesforce CRM is customizable, it manages sales teams, which helped us improve productivity and reduce internal costs, when our company started using this tool to create a sales workflow, it gave us an accurate sales forecast. Salesforce CRM also provided us with tools to facilitate and manage email campaigns that generated sales results at the lowest possible cost.

Pros: We have been able to implement in our sales department the management of mapping and customer profiles, which has allowed us to maintain an organized way all the reports generated with each one of them. Salesforce has one of the best CRM designs on the market and has a wide range of design customization that we can easily adapt to what our buffet accommodates. By this we only mean that it has a basic simplicity according to the user interface that we show both in our sales department and to each customer in general.

Cons: With the next updates we would like you to implement a mass emailing as it is too tedious and cumbersome to be sending each client the progress of their case. Sometimes we generate an automatic response that we can easily forward to more than 15 or 20 clients, but in this case we can only do it individually. Although we can see it as a great feature the fact that Salesforce has too many features and options could overwhelm us in a simple way and not know what kind of option to use in each report.

Overall: Salesforce is an excellent CRM for use by any company in the market whether large or small. You don't need to be very knowledgeable to use it, even though it has quite a few features it can be overwhelming Salesforce can be used by anyone considering using it. It helps us in an easy way to plan the exploration and visits of each client which makes the information arrive quickly, reliably and concisely. We were able to address at the beginning the management of user support through the control of your account to be able to provide help in each case comma optimizing each task and each objective in order to develop the client's project. We were also able to manage a call order with this software, we were able to track each visit of each representative call rate and a variety of indicators needed for each one.

Pros: Was able to connect to just about anything! Able to connect to our contact center to complete a lot of automation.

Cons: There really isn't any cons with Salesforce, its the top of its breed. It can do pretty much everything plus more.

Overall: Overall my experience with Salesforce has been amazing! I enjoy working on the platform every day and getting to help my co-workers make their lives easier with it as well.

Pros: Sales force has made it easy to add and manage new customers and existing contracts. Extensive capabilities are why so many businesses are using it.

Cons: I haven’t found any flaws with Salesforce, in my experience it has been a very useful tool.

Overall: I’ve found Salesforce to be one of the most useful tools in our business. Ease of use, features, and security are crucial in today’s world, and Salesforce has it all.

Pros: Salesforce is a gem tool for customer relationship management. From sales overview to user management, it gives endless power to manage everything. Also, it has wide support for tool integrations. Loved it.

Cons: At the initial time, it was a little complex to navigate, now it's great.

Overall: Overall, Salesforce provides our organization a top-class CRM to manage everything related to sales and customers. We loved this tool, I recommend everyone to try this robust tool.

Pros: One of the most practical attributes of the sales force CRM is that it brings together businesses as well as customers and can also be adapted to different customer demands. The best thing I like about Salesforce CRM is that it can be integrated with multiple departments, such as advertising and marketing, sales and also business. In our company, we make use of the sales force for our e-commerce system to attract customers to buy our products online. We can also produce much better personalized web pages for customers who use the visual strength page. Salesforce also maintains the flash view as well as the classic view, which can help users switch between the views they want.

Cons: The downside of Salesforce CRM is its storage limit. It can save a small amount of kb per page and, therefore, generates a restriction to store a lot of information. This applies to the visual force web page.

Overall: Salesforce CRM is a great tool for many types of businesses, in addition to being more adjustable and therefore can be deployed to consumers with a minimum of effort. We are bringing customers to buy our items on the Internet, instead of using our typical means of calling the warehouse and also buying the items. In fact, we have additionally incorporated the e-commerce application with our inheritance systems and, therefore, orders are coming perfectly into the legacy system and they can be sent to customers, as well as can be tracked using the website.

Pros: Salesforce allows us to manage prospects, leads and accounts in a very organized and efficient way. Through Salesforce we have been able to double our revenue in 3 years!

Cons: The onboarding and creation of the platform can be time consuming and challenging.

Overall: Overall its an outstanding platform for customer relationship management. It is a platform we can't live without now!

Pros: Salesforce is an incredibly powerful tool that can be customized for a variety of businesses. It truly gives the business the capability to have an all-in-one business hub where you can perform all your marketing and sales tasks in a very dynamic environment.

Cons: Salesforce is not for small businesses. It's expensive and hard to setup. The learning curve of Salesforce is steep, and it's not always the most intuitive system.

Overall: Salesforce is an excellent product for large corporations that are trying to streamline marketing and sales activities and get their data in one place. It is not for small businesses who are trying to break into the AI or automation space.

Pros: I like how Salesforce has allowed us to sell faster in the cloud as well as saving time due to spending less time in the market.

Cons: On my end, I don't have anything that fails to work for me.

Overall: Overall Salesforce has enabled us to manage customer support in every channel, automate sales and marketing among other obligations.

Pros: Salesforce has enhanced great shopping experience across our enterprise.
I like that it is easy to develop omnichannel marketing processes in real-time.

Cons: At the moment, I have nothing but to continue thanking the vendor for allocating this sales and marketing time saving tool.

Overall: Overall, it is straightforward to automate almost all sales and marketing aspects on a daily basis with Salesforce in our organization.

Pros: I like how it is easy to manage customer support across all channels through the service platform.
Sales and marketing is at breeze since we personalize through AI integration.

Cons: It is extremely overwhelming to integrate Salesforce with external applications without seeking help.

Overall: Overall, everything has worked perfectly well on my end from sales and marketing automation to contact management.

Pros: Salesforce is the number one CRM and provides a customized platform for tracking and updating business portfolios in efficient manner.

Cons: There are no cons whatsoever about Salesforce CRM except it needs a proper training for teams to handle and run it.

Overall: Salesforce is the best CRM platform to manage all business needs very effectively and highly recommended for the people from sales and marketing backgrounds.

Pros: Salesforce is a reliable agency that offers multiple services such as Salesforce CRM, CPQ and Sales Cloud.
I like that it is easy to implement and setup.

Cons: Ever since I incorporated Salesforce in our system, i have never experienced issues at all.

Overall: It has been effective to configure, quote and price products with this great tool. Additionally, Salesforce has improved productivity as we spend less time in the market.

Pros: I like how it normally updated me by keeping track to those I have not contacted and through that i am able to organize my contacts.

Cons: It is a great platform I have no complain towards it.

Overall: I like how it is great when it comes to tracking and reporting which has really helped me while working with Salesforce.

Pros: For business growth, you should have Salesforce in your business. It is easy to use, ideal for SME, forecasts the best level lead and customer data, auto tracks email leads, customized dashboard, easy to approach leads, trend-based marketing and customer help desk service.

Cons: The deployment into our core service was not very easy.

Overall: There are thousands of CRM available but we selected Salesforce because of its reliability and efficiency. It always stands out of the list. Everyone in my business using this tool.

Pros: We have tried lots of CRM tools in our organization but none came to the level of our requirement except Salesforce. It brings everything on top of the table to manage sales and customer relationships. It gives the best visuals on leads from our campaigns and ads marketing. Also, it offers rich insights.

Cons: We didn't face any terrible experience on this platform.

Overall: Salesforce has a wide ability to manage sales, lead, marketing, and customer relations from a versatile and flexible dashboard. Overall it's our favorite CRM tool.