iorad Integrations

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Docsie Pilot onboarding - Custom portal design & optional training for paid plans - Internal & external portal for employees & end-users - Workspaces - Knowledge base analytics & user feedback collection - Free custom domain - Markdown import & export - WYSIWYG Editor - iFrame embed - SwaggerAPI import - Snippet, fragment, document & topic templates - Help center & in-app help interface - Guided tour builder - Version & language management - Webhooks - AI translation & content generation - Project management - RBAC/JWT/SSO for security

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

WordPress powers 35% of the internet. WordPress.com is the best way to experience it. Start building your website today. What can you do on WordPress.com? WordPress.com gives you everything you need to create anything you want. It’s flexible, secure, and powerful, just like you want your business to be. Promote your products, use advanced statistics and SEO tools, and connect with built-in audiences on social media to grow your business. Process payments, configure taxes and shipping, build a marketing plan—you make the widgets, we’ll make the website. Everyone has a point of view. Make your mark online with the world’s greatest blogging tool, and join a community millions strong that’s waiting to hear what you have to say. Thousands of themes means there’s a layout that’s just right for you, while storage and design options ensure you can upload anything you need to and give your work the stage it deserves.

Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.

Designed as a people-centric LMS, Tovuti makes learning fun and management simple – boosting productivity for users and admins alike. Generate courses in seconds with AI. Increase learner engagement with interactive videos, memory games, and 40+ other gamification options. Create bespoke experiences with customizable learning paths. Effortlessly integrate with your current ecosystem. Make data-driven decisions with robust and easy-to-read data reporting. Choose from hundreds of pre-built courses on everything from OSHA to DE&I, sales, leadership training, and more. And reduce manual efforts with robust automation. All on one secure, turnkey platform! It’s no wonder why 1-800 Flowers, Club Med, Hyundai, Toyota, Johns Hopkins University, United Way, Keller Williams, and many other top brands choose Tovuti.

Store, share, and access your files from any device. Your first 15 GB of storage are free. With Drive Enterprise, businesses only pay for the storage employees use. It comes with Google Docs, Sheets, and Slides — and works seamlessly with Microsoft Office. Keep photos, stories, designs, drawings, recordings, videos, and more. Your first 15 GB of storage are free with a Google Account. Your files in Drive can be reached from any smartphone, tablet, or computer. So wherever you go, your files follow. You can quickly invite others to view, download, and collaborate on all the files you want–no email attachment needed. Get started with Drive for free.

Microsoft SharePoint is a secure, enterprise-grade collaboration and content management platform that connects teams, information, and workflows. With AI-powered Copilot and SharePoint agents, users can instantly generate pages, summarize content, and surface insights from within their sites. It enables seamless document management, version control, and real-time collaboration—both inside and outside your organization. Customizable templates and drag-and-drop tools make it easy to design visually engaging intranet sites and portals. SharePoint also provides robust security and compliance features, including access controls, data governance, and conditional policies. Integrated deeply into Microsoft 365, it helps businesses streamline communication, boost productivity, and accelerate their AI transformation.

Confluence by Atlassian is a leading content collaboration software for modern teams. It empowers teams to create, share, and collaborate on projects in one place, easily publish and access company information, capture, store and grow team's knowledge, and so much more. Confluence is also available on mobile, enabling teams to track team activity, give feedback, and stay in sync regardless of device.

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.

Customer service software that builds organization and efficiency into your customer service team. Start providing better customer service right now with Service Hub. Service Hub™ has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub™, you can finally build a frictionless customer experience. This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox.

360Learning is the AI-powered learning platform that combines LMS and LXP capabilities to drive onboarding, employee development, and customer training at scale. L&D teams—from solo practitioners to global enterprises—use 360Learning to turn internal expertise into collaborative, skills-based learning for employees, customers, and partners. 360Learning’s collaborative learning approach, combined with deep integrations with systems like SAP and Workday, empowers organizations to upskill at scale through expert-led communities of practice around key topics, roles, and more. Over 2,500 companies including Safran, Cognizant, Bally’s Corporation, Duolingo, and Smile Brands, trust 360Learning to power learning at work. Since 2013, the company has raised $240 million and built a global team across North America and Europe. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective to connect learning leaders worldwide.

Seismic Learning (formerly Lessonly) is a team learning software used by modern sales and customer service teams to translate important work knowledge into lessons that boost productivity and maximize team performance. With Seismic Learning, organizations can quickly capture and share team knowledge, engage and improve skills through feedback, and measure and drive greater productivity. The platform offers unlimited lessons, a learning library, gradebook, PDF exporting, custom branding, and so much more.

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Canvas by Instructure is a cloud-based learning management system for every stage and style of education. Available to institutions of all sizes and types, from individual K-12 classrooms to universities to companies with a blended or fully virtual environment. As the hub of your digital learning environment, Canvas offers complete LMS functionality, including standards-based grade books, course content authoring, customizable student assessments, mobile communication, video learning, and digital badging, (just to name a few). Canvas LMS integrates with your institution's existing SIS and other teaching tools. With over two hundred different LTI tools educators can customize courses and monitor engagement with classes or individual students. Canvas also has top-rated mobile apps to keep everyone informed and connected, on the go, on any device. Take teaching and learning to the next level with Canvas LMS, the foundation of the Instructure Learning Platform.

SAP Litmos is a SAAS/Cloud platform for e-learning, also known as a learning management system or LMS. SAP Litmos cloud-based LMS is intended to get learners engaged with great user experiences anytime, anywhere, on any device. SAP Litmos LMS allows you to create courses and learning paths utilizing video, audio, text, surveys, and more in SCROM, Tin Can, or AICC. An LMS gives training professionals everything they need to manage their entire training program from one secure, centralized environment. A cloud-based solution that unifies virtual, classroom, mobile, and social learning, SAP Litmos LMS empowers training departments, sales and service leaders, safety and compliance managers, and HR teams to collaborate, author, globally distribute, and track web-based training courses, as well as schedule and track instructor-led courses. It automates formerly burdensome tasks so that teams can focus their energy on aligning training with the company’s strategic agenda.

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.