Get email notifications whenever Databox creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
All Systems Operational
About This Site
The Status Page allows you to see the Databox and Benchmarks app’s health - like current and past incidents or scheduled maintenance. You can also subscribe to all page incidents or only to a current incident. Learn more here.
Uptime over the past 90 days. View historical uptime.
Data & Sync Platform
?
Operational
90 days ago
100.0
% uptime
Today
Databox Web Application
?
Operational
90 days ago
99.95
% uptime
Today
Mobile
?
Operational
90 days ago
100.0
% uptime
Today
3rd-party API Data providers
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Oct 18, 2025
No incidents reported today.
Oct 17, 2025
No incidents reported.
Oct 16, 2025
No incidents reported.
Oct 15, 2025
No incidents reported.
Oct 14, 2025
No incidents reported.
Oct 13, 2025
No incidents reported.
Oct 12, 2025
No incidents reported.
Oct 11, 2025
No incidents reported.
Oct 10, 2025
Completed -
The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
Oct 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:00 EDT
Oct 10, 04:00 EDT
Scheduled -
Release of Forecast modeling
Today, October 10, 2025, starting at 4.00 AM EDT (10.00 AM CET), we will be releasing the Forecast modeling feature. The release activities are expected to last 2 hours.
Temporary disruptions in the app are expected.
During this time, the Forecast feature and some functionalities that depend on forecasts may be temporarily unavailable.
Expected impact during maintenance
- The Forecast feature might not be available during the release period.
- Related functionalities such as Metric insights, Goals, and Performance Summary may temporarily lose access to forecast data.
Expected changes after release
- Growth plan users will retain the existing Forecast functionality with new design — impacting metrics and alternative methodologies will be locked. Only the Databox methodology will be available.
- Premium plan users will gain access to the new Forecast Modeling feature, allowing them to add impacting metrics, change methodologies, and apply correlation factors.
- Saved forecasts will now display periods relative to the new Forecast feature, which may differ from the previous chart view.
A new and improved UI/UX will replace the previous Forecast interface.
We appreciate your patience while we roll out these improvements. If you have any questions after the maintenance, please reach out to our Support services via chat or help@databox.com.
Oct 10, 03:39 EDT
Today, October 10, 2025, starting at 4.00 AM EDT (10.00 AM CET), we will be releasing the Forecast modeling feature. The release activities are expected to last 2 hours.
Temporary disruptions in the app are expected.
During this time, the Forecast feature and some functionalities that depend on forecasts may be temporarily unavailable.
Expected impact during maintenance
- The Forecast feature might not be available during the release period.
- Related functionalities such as Metric insights, Goals, and Performance Summary may temporarily lose access to forecast data.
Expected changes after release
- Growth plan users will retain the existing Forecast functionality with new design — impacting metrics and alternative methodologies will be locked. Only the Databox methodology will be available.
- Premium plan users will gain access to the new Forecast Modeling feature, allowing them to add impacting metrics, change methodologies, and apply correlation factors.
- Saved forecasts will now display periods relative to the new Forecast feature, which may differ from the previous chart view.
A new and improved UI/UX will replace the previous Forecast interface.
We appreciate your patience while we roll out these improvements. If you have any questions after the maintenance, please reach out to our Support services via chat or help@databox.com.
Oct 10, 03:39 EDT
Oct 9, 2025
No incidents reported.
Oct 8, 2025
Completed -
The scheduled maintenance has been completed.
Oct 8, 09:00 EDT
Oct 8, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 EDT
Oct 8, 06:00 EDT
Scheduled -
Scheduled maintenance: Goals feature
Today, October 8, starting at 6.00 AM EDT (noon CET), we will start with maintenance activities where we'll update our Goals feature. The maintenance activities are expected to last 3 hours.
This release includes changes to how goals are structured and calculated. As a result, temporary disruptions are expected during the maintenance period.
Expected Impact
- Goals will be unavailable during the migration.
- Features that use goals (e.g., databoards, goal compare lines, calculations involving goals) may be temporarily disrupted.
- No goal-related alerts will be sent.
Potential Issues
- Changes to goals (adding, deleting, editing) during maintenance may not be saved.
- The web app may run slower than usual.
- Features dependent on goal data may behave inconsistently at times.
After the Release
- Goals will have a new structure and calculation model to support OKRs (including Timeframe logic and Success Criteria).
- On the updated Goals pages, the order and grouping of existing goals may look different.
We appreciate your patience while we roll out these improvements. If you have any questions after the maintenance, please reach out to our Support services via chat or help@databox.com.
Oct 8, 04:53 EDT
Today, October 8, starting at 6.00 AM EDT (noon CET), we will start with maintenance activities where we'll update our Goals feature. The maintenance activities are expected to last 3 hours.
This release includes changes to how goals are structured and calculated. As a result, temporary disruptions are expected during the maintenance period.
Expected Impact
- Goals will be unavailable during the migration.
- Features that use goals (e.g., databoards, goal compare lines, calculations involving goals) may be temporarily disrupted.
- No goal-related alerts will be sent.
Potential Issues
- Changes to goals (adding, deleting, editing) during maintenance may not be saved.
- The web app may run slower than usual.
- Features dependent on goal data may behave inconsistently at times.
After the Release
- Goals will have a new structure and calculation model to support OKRs (including Timeframe logic and Success Criteria).
- On the updated Goals pages, the order and grouping of existing goals may look different.
We appreciate your patience while we roll out these improvements. If you have any questions after the maintenance, please reach out to our Support services via chat or help@databox.com.
Oct 8, 04:53 EDT
Resolved -
Our Security team, together with an external cybersecurity service provider, has concluded an investigation connected to suspicious activity involving a limited number of Databox customer connections with Salesforce.
We have not identified any evidence that any customer’s Databox account or personal data was compromised.
During the investigation process the Salesforce integration has been removed as a precaution measurement. We are working on re-enabling the Salesforce integration and will keep you updated once it’s available again.
Oct 8, 07:29 EDT
We have not identified any evidence that any customer’s Databox account or personal data was compromised.
During the investigation process the Salesforce integration has been removed as a precaution measurement. We are working on re-enabling the Salesforce integration and will keep you updated once it’s available again.
Oct 8, 07:29 EDT
Update -
Thank you for your continued patience. Our Security team is continuing to investigate suspicious activity involving a limited number of Databox customer connections with Salesforce. Salesforce integration remains unavailable at this time. Once the Salesforce integration is available again, we will share clear instructions on how to reconnect.
Databox and Salesforce are investigating suspicious activity involving a subset of customer connections.
As a precaution, we have deactivated all Salesforce connections for the time being. This means that integration with Salesforce is temporarily disabled and data updates from Salesforce are on hold. This step was taken to ensure the highest level of protection for our customers.
We do not currently have a timeline to resume these services. We are working as quickly as possible to restore full functionality. We will update you as soon as we have more to share.
In the meantime, if you have questions, please reach out to our Support team via chat or help@databox.com.
Sep 30, 06:53 EDT
Databox and Salesforce are investigating suspicious activity involving a subset of customer connections.
As a precaution, we have deactivated all Salesforce connections for the time being. This means that integration with Salesforce is temporarily disabled and data updates from Salesforce are on hold. This step was taken to ensure the highest level of protection for our customers.
We do not currently have a timeline to resume these services. We are working as quickly as possible to restore full functionality. We will update you as soon as we have more to share.
In the meantime, if you have questions, please reach out to our Support team via chat or help@databox.com.
Sep 30, 06:53 EDT
Update -
On September 24, 2025, Salesforce disabled all integrations between Salesforce and the Databox app as a precautionary measure after detecting suspicious activity involving a subset of customer connections.
We immediately activated our incident response procedures and are working closely with the Salesforce security team to investigate further.
As a precautionary step, we revoked all Salesforce authentication tokens associated with Databox to protect customer data. As a result:
- All Salesforce data source connections in Databox are currently in an error state.
- Data cannot be retrieved or refreshed from Salesforce.
- Existing dashboards may display error messages, and new Salesforce data source connections cannot be established.
An investigation into the reported suspicious activity is in progress. We will continue to provide regular updates. At this time, there is no estimated timeline for restoration of service.
Thank you for your patience and understanding. If you have any questions, please contact our Support team via in-app chat or at help@databox.com.
Sep 26, 05:41 EDT
We immediately activated our incident response procedures and are working closely with the Salesforce security team to investigate further.
As a precautionary step, we revoked all Salesforce authentication tokens associated with Databox to protect customer data. As a result:
- All Salesforce data source connections in Databox are currently in an error state.
- Data cannot be retrieved or refreshed from Salesforce.
- Existing dashboards may display error messages, and new Salesforce data source connections cannot be established.
An investigation into the reported suspicious activity is in progress. We will continue to provide regular updates. At this time, there is no estimated timeline for restoration of service.
Thank you for your patience and understanding. If you have any questions, please contact our Support team via in-app chat or at help@databox.com.
Sep 26, 05:41 EDT
Investigating -
All Salesforce data source connections in Databox are currently in an error state. Data cannot be retrieved or refreshed from Salesforce at this time. As a result, error messages may appear in existing connections and dashboards, and new Salesforce data source connections cannot be established.
Our team is actively investigating the issue and working to resolve it as quickly as possible. At this time, there is no estimated time for resolution. We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Sep 25, 03:35 EDT
Our team is actively investigating the issue and working to resolve it as quickly as possible. At this time, there is no estimated time for resolution. We will provide updates as soon as more information becomes available.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Sep 25, 03:35 EDT
Oct 7, 2025
Resolved -
Issue has been resolved. The app can now be accessed normally.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Oct 7, 10:32 EDT
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Oct 7, 10:32 EDT
Monitoring -
We've addressed the matter and the app can now be accessed normally.
We're still monitoring the app accessibility.
Oct 7, 10:14 EDT
We're still monitoring the app accessibility.
Oct 7, 10:14 EDT
Investigating -
We've identified issues with accessing Databox app.
Users might experience issues with accessing the app, reloading certain pages, moving between different pages in the app.
We are looking into the matter and will keep you posted on our findings.
Oct 7, 09:09 EDT
Users might experience issues with accessing the app, reloading certain pages, moving between different pages in the app.
We are looking into the matter and will keep you posted on our findings.
Oct 7, 09:09 EDT
Oct 6, 2025
Resolved -
After monitoring the Xero integrations for a while, we can confirm that the issue is resolved.
The Xero data sources are now connected, new Xero connections can be added and data is syncing normally for Xero metrics.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Oct 6, 04:48 EDT
The Xero data sources are now connected, new Xero connections can be added and data is syncing normally for Xero metrics.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Oct 6, 04:48 EDT
Monitoring -
Xero has resolved the issue on their end. The connections for the Xero data sources will be re-established in the following hours and then data will start syncing again.
We're currently monitoring the Xero connections.
Oct 6, 03:10 EDT
We're currently monitoring the Xero connections.
Oct 6, 03:10 EDT
Investigating -
We are currently experiencing issues with Xero integration, where we’re receiving 'Access denied' errors from Xero API.
Impact on our users:
- All syncs for Xero metrics are failing, so data is not updating for any Xero data sources.
- New Xero data source cannot be connected.
We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.
Oct 2, 09:59 EDT
Impact on our users:
- All syncs for Xero metrics are failing, so data is not updating for any Xero data sources.
- New Xero data source cannot be connected.
We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.
Oct 2, 09:59 EDT
Oct 5, 2025
No incidents reported.
Oct 4, 2025
No incidents reported.