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Errors on Credit Card Addition During Upgrade Process
Update - This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Sep 03, 2025 - 12:48 PDT
Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
Sep 02, 2025 - 15:40 PDT
Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
Sep 01, 2025 - 11:30 PDT
Monitoring - A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
Aug 26, 2025 - 16:03 PDT
Update - We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
Aug 23, 2025 - 09:11 PDT
Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 07:38 PDT
Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 02:08 PDT
Update - We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 21, 2025 - 17:58 PDT
Update - We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
Aug 21, 2025 - 15:03 PDT
Update - We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
Aug 21, 2025 - 13:00 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2025 - 11:55 PDT
Update - We are continuing to investigate this issue.
Aug 21, 2025 - 10:29 PDT
Investigating - Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.
Aug 21, 2025 - 07:31 PDT
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Emergency Maintenance] Marketing Campaigns Templates database: Saturday, October 25th from 4PM-8PM PT Oct 25, 2025 16:00-20:00 PDT

We will perform maintenance on our Marketing Campaigns Templates database on Saturday, October 25th, from 4PM-8PM PT to upgrade our database version. During this time, customers may experience interruptions when creating, editing, or deleting templates, template versions, or design data. This maintenance may also affect the creation or modification of single sends, campaigns, and automations, as they are reliant on the template service.
Posted on Oct 22, 2025 - 16:29 PDT

[MAINTENANCE] MC Campaigns API - Saturday, November 1, 4PM-8PM PT Nov 1, 2025 16:00-20:00 PDT

In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Marketing Campaigns, November 1st, between 4:00pm - 8:00pm PT.

During this time, customers may experience failures for requests to create, delete, schedule, or modify a Campaign (Single Send). GET requests (and Single Send “Search”) will be supported. Various Marketing Campaign API endpoints may return with code 500 error during maintenance.

Thank you for your patience through this maintenance.
Posted on Oct 16, 2025 - 16:49 PDT
Oct 24, 2025

No incidents reported today.

Oct 23, 2025
Marketing Campaigns Stats Issue
Resolved - Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved.

All metrics are now up-to-date and functioning as expected. Marketing Campaigns data is processing normally, and no further delays or duplicate event reports are occurring.
Oct 23, 09:06 PDT
Update - Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 23, 07:32 PDT
Update - Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 22, 16:45 PDT
Monitoring - This incident was due to an outage with a third-party provider, which has been resolved. Marketing Campaigns stats are now caught up and up-to-date. Engineers will continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 14:56 PDT
Investigating - Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted.

This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 22, 14:31 PDT
Oct 22, 2025
Oct 21, 2025

No incidents reported.

Oct 20, 2025
Twilio SendGrid Service Outage
Resolved - Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.
Oct 20, 17:47 PDT
Update - We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 17:17 PDT
Update - Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 16:01 PDT
Update - We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.
Oct 20, 13:55 PDT
Update - We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
Oct 20, 11:27 PDT
Update - We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
Oct 20, 09:27 PDT
Update - We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
Oct 20, 08:22 PDT
Update - We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
Oct 20, 07:19 PDT
Update - The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.
Oct 20, 05:54 PDT
Update - We are continuing to monitor for any further issues.
Oct 20, 05:33 PDT
Update - We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.
Oct 20, 04:17 PDT
Update - We are continuing to monitor for any further issues.
Oct 20, 03:03 PDT
Monitoring - We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management.
Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API.
Please reach out to our support team if you require assistance and believe to have been affected by this issue.
Oct 20, 03:03 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Issues With Login on Console and Email Sending
Resolved - Our engineers have monitored the fix and confirmed the issue with the SendGrid Console, as well as Mail Send and Marketing Campaigns, has been resolved. All services are now operating normally at this time.
Oct 16, 10:04 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Marketing Campaigns have de-queued and are currently being delivered. Customers should no longer be experiencing issues. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 16, 09:54 PDT
Identified - Engineering has identified the root cause for issues affecting customer logins to the SendGrid Console, API email sending, and Marketing Campaigns. Our team is working through mitigation actions. We’ll provide another update within 15 minutes or as soon as new information becomes available.
Oct 16, 09:43 PDT
Update - We continue investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Customers sending legacy marketing campaigns may have had a delay in sending out. We are seeing campaigns be sent now, but may be delayed. Our team is actively working to resolve the issue, and we’ll provide another update within 30 minutes or as soon as new information becomes available.
Oct 16, 09:35 PDT
Investigating - We’re currently investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Our team is actively working to resolve the issue, and we’ll provide another update within 15 minutes or as soon as new information becomes available.
Oct 16, 09:21 PDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Missing usage alerts for subuser accounts
Resolved - Our engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accounts might not have been able to set up credit usage alerts for subusers. This didn't impact email sending. The issue has been resolved and all impacted services are operating normally.
Oct 13, 12:55 PDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

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