Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management app.
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End bad service management for good. Unite teams on a single AI-powered platform to deliver service at scale.
Service management for all teams
Scale experiences across service teams including IT, HR, facilities, and more.
IT support
Spin up a service desk with ease
Manage all your requests in one place
Automate support interactions with AI
Unite your teams with Service Collection
Jira Service Management is now part of Service Collection! Unlock teams across the enterprise to deliver exceptional experiences for employees and customers.
Deliver exceptional service experiences with AI
Provide always-on support
Instantly answer employee questions with AI agents that draw on existing knowledge. Plus, AI is always spotting knowledge gaps and drafting new articles so your front-line support keeps getting better.
Supercharge collaboration by connecting Dev and Ops teams
Accelerate deployments, minimize risk
Say goodbye to bottlenecks. Increased visibility on one platform enables Dev teams to ship fast, while Ops teams have the oversight to quickly approve changes and minimize service disruptions.
Detect fast, resolve faster
Cut through alert noise and help responders act on the highest-priority incidents. Use AI to group related alerts, escalate them to an incident, and access relevant resources, SMEs, and remediation steps.
Improve service resilience
Leave post-incident reviews to AI. Generate an incident summary quickly so Ops teams can save time, learn from past incidents, and pass along critical insights to prevent similar incidents in the future.
60,000+ customers trust Jira Service Management
Don’t just take our word for it. Learn how our customers are delivering high-velocity service management.
“With our prior tool, procurement requests would get stuck with manager approval. With Jira Service Management, the biggest win is transparency. People know where their issue is and when it's being resolved.”
Bill Hall
Director of IT
Resources
Jira Service Management vs. Competitors
See how Jira Service Management’s modern, AI-powered ITSM stacks up against our competitors.
The Total Economic Impact™ of Jira Service Management
Enterprises see a 275% ROI in three years after switching to Jira Service Management.
Get started with Jira Service Management
No complex deployments here. Get started fast with our step-by-step guide.
Supercharge service management with apps and integrations
Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.