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Best Customer Success Software with Playbooks Capabilities
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 58% Mid-Market
- 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Centralized Information
61
Visibility
51
Customer Support
47
Health Monitoring
41
Cons
Missing Features
26
Limitations
25
Not Intuitive
25
Complexity
23
Steep Learning Curve
21
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.1
Workflow Capability
Average: 8.7
8.4
Performance & Reliability
Average: 8.9
8.0
Ease of Use
Average: 8.9
Seller Details
HQ Location
San Francisco, CATwitter
@GainsightHQ13,253 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you
Users
- Customer Success Manager
- Director of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 63% Mid-Market
- 28% Small-Business
ChurnZero Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
120
Customer Support
84
Helpful
72
Automation
65
Efficiency
60
Cons
Learning Curve
52
Not Intuitive
38
Complexity
33
Steep Learning Curve
32
Missing Features
27
ChurnZero features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.7
9.2
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
Washington, District of ColumbiaTwitter
@churnzero1,845 Twitter followers
(2,854)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Customer Success software
View top Consulting Services for HubSpot Service Hub
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with
Users
- Customer Success Manager
- Customer Success Specialist
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 60% Small-Business
- 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
293
Features
193
Helpful
118
Efficiency
116
Ticketing Management
114
Cons
Missing Features
102
Limited Features
70
Limited Customization
67
Learning Curve
63
Ticket Management
63
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.6
Workflow Capability
Average: 8.7
8.7
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.9
Seller Details
HQ Location
Cambridge, MATwitter
@HubSpot797,236 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
Users
- Customer Success Manager
- Head of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 60% Mid-Market
- 33% Small-Business
Planhat Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
121
Customer Support
93
Positive Experience
63
Helpful
61
Customization
59
Cons
Learning Curve
50
Integration Issues
37
Missing Features
36
Steep Learning Curve
35
Complexity
31
Planhat features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.3
Ease of Use
Average: 8.9
Seller Details
HQ Location
Stockholm, Stockholm CountyTwitter
@Planhat1,049 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 55% Mid-Market
- 41% Small-Business
Vitally Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
139
Customization
61
Integrations
56
Intuitive
48
Centralized Information
45
Cons
Complexity
39
Integration Issues
29
Not Intuitive
27
Missing Functionality
25
Missing Features
21
Vitally features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.8
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
New YorkTwitter
@vitally_io482 Twitter followers
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This suite incorporates three key products: Totango Custome
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 57% Mid-Market
- 22% Small-Business
Totango Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
214
Helpful
106
Customization
104
Customer Support
102
Efficiency
94
Cons
Learning Curve
96
Integration Issues
73
Missing Features
62
Steep Learning Curve
57
Limited Customization
53
Totango features and usability ratings that predict user satisfaction
8.3
Scalability
Average: 8.8
8.0
Workflow Capability
Average: 8.7
8.2
Performance & Reliability
Average: 8.9
8.2
Ease of Use
Average: 8.9
Seller Details
HQ Location
Redwood City, CATwitter
@Totango7,390 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 62% Small-Business
- 34% Mid-Market
Custify Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Customer Support
66
Automation
46
Intuitive
45
Centralized Information
36
Cons
Missing Features
19
Email Functionality
16
Limited Customization
15
Limited Features
11
Not Intuitive
11
Custify features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.9
Workflow Capability
Average: 8.7
9.2
Performance & Reliability
Average: 8.9
9.1
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustifySRL632 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 75% Mid-Market
- 13% Small-Business
Catalyst Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
User Interface
48
Integrations
46
Intuitive
46
Helpful
44
Cons
Integration Issues
31
Learning Curve
28
Missing Features
27
Tool Limitations
18
Steep Learning Curve
17
Catalyst features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.2
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.8
Ease of Use
Average: 8.9
Seller Details
HQ Location
Redwood City, CATwitter
@Totango7,390 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 56% Mid-Market
- 39% Small-Business
Kapta Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Account Management
1
Customer Support
1
Efficiency
1
Intuitive
1
Reporting
1
Cons
This product has not yet received any negative sentiments.
Kapta features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.7
9.1
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
Twitter
@kapta1,547 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for
Users
- Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 73% Mid-Market
- 22% Small-Business
CustomerSuccessBox features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustSuccessBox745 Twitter followers
Entry Level Price:Free
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Empowering product-led teams. Salesmachine connects with your product and provides your team with the necessary insights and tools to engage with the right user at the right time with the right conte
Users
- Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 69% Small-Business
- 29% Mid-Market
Salesmachine features and usability ratings that predict user satisfaction
7.6
Scalability
Average: 8.8
8.4
Workflow Capability
Average: 8.7
7.7
Performance & Reliability
Average: 8.9
8.0
Ease of Use
Average: 8.9
Seller Details
Twitter
@salesmachine_io3,341 Twitter followers
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