Best Customer Success Software for Small Business
Products classified in the overall Customer Success category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Success to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Success category.
In addition to qualifying for inclusion in the Customer Success Software category, to qualify for inclusion in the Small Business Customer Success Software category, a product must have at least 10 reviews left by a reviewer from a small business.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f
- Salesforce Administrator
- Salesforce Developer
- Information Technology and Services
- Computer Software
- 41% Mid-Market
- 38% Enterprise
585,304 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with
- Customer Success Manager
- Customer Success Specialist
- Computer Software
- Information Technology and Services
- 60% Small-Business
- 37% Mid-Market
797,236 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
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Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
- Customer Success Manager
- Head of Customer Success
- Computer Software
- Information Technology and Services
- 60% Mid-Market
- 33% Small-Business
1,049 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 55% Mid-Market
- 41% Small-Business
482 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you
- Customer Success Manager
- Director of Customer Success
- Computer Software
- Information Technology and Services
- 63% Mid-Market
- 28% Small-Business
1,845 Twitter followers
- Overview
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- User Satisfaction
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Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow
- Customer Success Manager
- Senior Customer Success Manager
- Computer Software
- Information Technology and Services
- 62% Small-Business
- 34% Mid-Market
632 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Velaris is the intelligent AI system for high-impact Customer Success at scale. Velaris gives Customer Success teams real-time visibility into every account. Health scores, product usage, and custo
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 56% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This suite incorporates three key products: Totango Custome
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 57% Mid-Market
- 22% Small-Business
7,390 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ZapScale is an AI-powered customer success platform for B2B SaaS companies, designed for CS organizations to help them foster stronger customer relationships. Designed to reduce customer churn, improv
- Customer Success Manager
- Information Technology and Services
- Computer Software
- 53% Small-Business
- 45% Mid-Market
35 Twitter followers
- Overview
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- User Satisfaction
- Seller Details
Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
- Customer Success Manager
- Senior Customer Success Manager
- Computer Software
- Information Technology and Services
- 58% Mid-Market
- 34% Enterprise
13,253 Twitter followers
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- Pros and Cons
- User Satisfaction
- Seller Details
Skalin helps B2B SaaS better onboard, engage and grow their customers with its 360° view, AI-powered Health Scores and powerful automation capabilities. Main Features: → Opportunities & threat
- Computer Software
- Information Technology and Services
- 57% Small-Business
- 43% Mid-Market
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- Pros and Cons
- User Satisfaction
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We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. In
- Computer Software
- Information Technology and Services
- 53% Small-Business
- 47% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer life
- Customer Success Manager
- Director of Customer Success
- Computer Software
- Information Technology and Services
- 55% Mid-Market
- 42% Small-Business
2,174 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OnRamp is a purpose-built B2B customer onboarding platform designed to help organizations streamline complex workflows through a unified user interface. It offers two distinct experiences: a guided, c
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 54% Small-Business
- 43% Mid-Market
52 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines
- Customer Success Manager
- Senior Customer Success Manager
- Computer Software
- Information Technology and Services
- 75% Mid-Market
- 13% Small-Business
7,390 Twitter followers