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Compare Cerner and eClinicalWorks 
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At a Glance
Market Segments
Enterprise (70.6% of reviews)
Small-Business (53.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cerner
Star Rating
(237)3.5 out of 5
Market Segments
Enterprise (70.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CernereClinicalWorks
Star Rating
(150)3.7 out of 5
Market Segments
Small-Business (53.0% of reviews)
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that eClinicalWorks excels in Population Health Management, with high ratings in Knowledge Share (8.7) and Predictive Patient Analysis (8.9), indicating a strong capability in managing patient data effectively. In contrast, Cerner's ratings in these areas are not as high, suggesting it may not be as robust in this specific functionality.
- Reviewers mention that eClinicalWorks offers superior Patient Engagement features, particularly in Patient Feedback Management (8.2) and Patient Communications (8.0), which are crucial for enhancing patient experience. Cerner, while still effective, has lower ratings in these areas, indicating potential gaps in user engagement tools.
- G2 users highlight that eClinicalWorks provides better Administrative Processes with a score of 7.9, which includes streamlined workflows and efficient back-office operations (8.8). Cerner's lower score in this category (7.7) suggests that users may face more challenges in administrative efficiency.
- Users on G2 report that eClinicalWorks shines in Integration with EHRs (7.5) and Integration with Billing Software (8.6), making it easier for practices to manage their financial and clinical data seamlessly. Cerner's integration capabilities, while functional, do not match the level of satisfaction reported by eClinicalWorks users.
- Reviewers mention that eClinicalWorks has a more favorable Quality of Support rating (6.7) compared to Cerner (7.1), indicating that users may find eClinicalWorks more responsive and helpful when issues arise, which is critical for maintaining operational continuity.
- Users say that eClinicalWorks' Clinical Workflow Management features, particularly in Multiple Medical Provider Access (8.6), are rated higher than Cerner's (8.2), suggesting that eClinicalWorks may offer a more collaborative environment for healthcare providers.
Pricing
Entry-Level Pricing
Cerner
No pricing availableeClinicalWorks
No pricing availableFree Trial
Cerner
No trial information availableeClinicalWorks
No trial information availableRatings
Meets Requirements
7.7
187
7.8
119
Ease of Use
7.1
187
7.6
121
Ease of Setup
6.6
26
6.9
37
Ease of Admin
6.6
23
7.3
35
Quality of Support
7.2
169
6.8
114
Has the product been a good partner in doing business?
7.5
24
7.2
31
Product Direction (% positive)
6.4
184
6.6
122
Features by Category
Data Management
Not enough data
8.7
14
Not enough data
8.8
15
Not enough data
8.9
15
Care Management
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
8.8
14
Agentic AI - Population Health Management
Not enough data
Not enough data
Clinical Workflow Management
8.2
20
8.7
28
8.1
17
8.6
23
6.9
20
8.3
25
7.9
21
7.7
28
Patient Health Information Management
8.1
19
8.0
24
7.8
15
7.6
24
7.8
20
7.6
27
Agentic AI - EHR
Not enough data
Not enough data
Patient-Centered Functions
Not enough data
7.5
17
Not enough data
8.4
18
Not enough data
8.1
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
Feature Not Available
Operations
Not enough data
8.1
21
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
8.3
18
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
8.3
10
Generative AI
Not enough data
Not enough data
Operations Management
7.5
6
8.1
12
7.8
6
8.9
12
7.9
7
8.1
13
6.9
6
8.9
11
Added Efficiencies
7.5
6
7.7
11
8.6
6
8.3
13
7.5
6
8.8
12
7.5
6
9.2
14
Categories
Categories
Shared Categories
Cerner and eClinicalWorks are categorized as Medical Practice Management and EHR
Unique Categories
Cerner has no unique categories
eClinicalWorks is categorized as Population Health Management and Patient Engagement
Reviews
Reviewers' Company Size
Cerner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eClinicalWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
79.2%
Medical Practice
9.0%
Health, Wellness and Fitness
4.1%
Mental Health Care
2.3%
Staffing and Recruiting
1.4%
Other
4.1%
Hospital & Health Care
55.0%
Medical Practice
24.2%
Health, Wellness and Fitness
8.1%
Information Technology and Services
2.0%
Mental Health Care
1.3%
Other
9.4%
Most Helpful Reviews
Cerner
Most Helpful Favorable Review
Verified User in Hospital & Health Care
Multiple tabs. Frequently used shortcuts available
Most Helpful Critical Review
Verified User in Hospital & Health Care
There are many things that i dislike, but the biggest concern I have is the fact that there seems to be multiple ways to carry out the same task. This leads to people being on different pages and sometimes things getting lost in the shuffle.
eClinicalWorks
Most Helpful Favorable Review
Verified User in Health, Wellness and Fitness
It is very easy to use, has many functions that are very useful. Can handle all types of information that we use on a day to day basis. Even our doctors like this program, can do many tasks electronically
Most Helpful Critical Review
Verified User in Hospital & Health Care
Lots of errors seems like when support fixes something the fix creates more problems. But it still seems to be better then the last EHR we had. Seems to be slow lots of times
Verified User in Hospital & Health Care
Multiple tabs. Frequently used shortcuts available
Verified User in Health, Wellness and Fitness
It is very easy to use, has many functions that are very useful. Can handle all types of information that we use on a day to day basis. Even our doctors like this program, can do many tasks electronically
Verified User in Hospital & Health Care
There are many things that i dislike, but the biggest concern I have is the fact that there seems to be multiple ways to carry out the same task. This leads to people being on different pages and sometimes things getting lost in the shuffle.
Verified User in Hospital & Health Care
Lots of errors seems like when support fixes something the fix creates more problems. But it still seems to be better then the last EHR we had. Seems to be slow lots of times
Alternatives
Discussions
Cerner has no discussions with answers
eClinicalWorks has no discussions with answers
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