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Compare Engageware and OnceHub 
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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Contact Us
Free 3 Users
Engageware
Star Rating
(131)4.4 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansOnceHub
Star Rating
(54)4.4 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free 3 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Engageware excels in "Quality of Support" with a score of 8.7, while OnceHub has a slightly higher score of 9.0, indicating that users find OnceHub's support to be more responsive and helpful.
- Reviewers mention that Engageware's "Customization" options, including "Custom Fields" and "Conditional Logic," are robust, allowing for tailored user experiences, whereas OnceHub's customization features are perceived as more limited.
- G2 users highlight Engageware's superior "Ticket and Case Management" capabilities, particularly in "Workflow" and "Response Automation," which streamline processes effectively compared to OnceHub's offerings.
- Users on G2 appreciate Engageware's "Performance Benchmarking" and "Reporting & Dashboards" features, which provide in-depth analytics, while OnceHub's reporting tools are seen as less comprehensive.
- Reviewers say that Engageware's "Appointment Follow-Up" feature scores an impressive 9.7, indicating a strong emphasis on post-appointment communication, while OnceHub's follow-up capabilities are not as highly rated.
- Users report that Engageware's "Integrations" with platforms like Salesforce and Zoom are seamless, enhancing workflow efficiency, whereas OnceHub's integration options, while present, are viewed as less extensive.
Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
OnceHub
Starter
Free
3 Users
Ideal for individuals and small teams
- Unlimited meetings and event types
- One-on-one meetings, panel meetings, group sessions, and session packages
- Pooled team availability and advanced meeting distribution options
Free Trial
Engageware
Free Trial is available
OnceHub
Free Trial is available
Ratings
Meets Requirements
9.0
119
9.2
39
Ease of Use
8.8
119
8.7
40
Ease of Setup
8.4
48
8.1
21
Ease of Admin
8.7
42
8.7
20
Quality of Support
8.7
106
9.1
29
Has the product been a good partner in doing business?
9.1
41
9.4
18
Product Direction (% positive)
7.4
121
6.6
38
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Matching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Routing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.6
9
Not enough data
9.8
7
Not enough data
9.8
8
Settings
Not enough data
9.4
8
Not enough data
9.6
9
Not enough data
9.6
9
Personalization
Not enough data
8.7
5
Not enough data
8.9
9
Integrations
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
9.5
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Engageware and OnceHub are categorized as Business Scheduling and Chatbots
Unique Categories
Engageware is categorized as Queue Management, Appointment Reminder, Live Chat, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
OnceHub is categorized as Lead-to-Account Matching and Routing, Online Form Builder, Google Workspace for Sales, Employee Engagement, and Online Appointment Scheduling
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnceHub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.6%
Information Technology and Services
10.9%
Education Management
9.3%
Financial Services
8.5%
Publishing
7.0%
Other
52.7%
Computer Software
13.5%
Marketing and Advertising
11.5%
Information Technology and Services
9.6%
Health, Wellness and Fitness
9.6%
Professional Training & Coaching
5.8%
Other
50.0%
Most Helpful Reviews
Engageware
Most Helpful Favorable Review
Benjamin D.
Verified User in Computer Networking
TimeTrade is very easy for our reps and prospects to use.
Most Helpful Critical Review
Tim L M.
Verified User in Computer Software
It sucks if you have multiple mail accounts (& Calendars), because there is no ability to specify which account (calendar) it should be scheduling for. I have 2 personal email accounts and a work account and it kept scheduling for the personal, even though...
OnceHub
Most Helpful Favorable Review
Chris R.
Verified User in Computer Software
I love, how I no longer have to have "back and forth" email communications trying to solidify a time to connect with a potential client. Makes my life a lot easier!
Most Helpful Critical Review
Sarah C.
Verified User in Venture Capital & Private Equity
It seems like it gets disconnected from my calendar a lot and I have to manually resync. There have also been times when I've gotten direct emails from clients telling me that there are no times available when I have an empty calendar. It's like...
Benjamin D.
Verified User in Computer Networking
TimeTrade is very easy for our reps and prospects to use.
Chris R.
Verified User in Computer Software
I love, how I no longer have to have "back and forth" email communications trying to solidify a time to connect with a potential client. Makes my life a lot easier!
Tim L M.
Verified User in Computer Software
It sucks if you have multiple mail accounts (& Calendars), because there is no ability to specify which account (calendar) it should be scheduling for. I have 2 personal email accounts and a work account and it kept scheduling for the personal, even though...
Sarah C.
Verified User in Venture Capital & Private Equity
It seems like it gets disconnected from my calendar a lot and I have to manually resync. There have also been times when I've gotten direct emails from clients telling me that there are no times available when I have an empty calendar. It's like...
Alternatives
Discussions
How do i get the time trade appointments to appear in a specific category?
1 Comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
Are there any limitations on usage?
2 Comments
KJ
Free usage has a 25 person limit for booking round-robin calls. And you can only add a single calendar to the account.Read more
How does the free 14-day trial work?
1 Comment
Official Response from OnceHub
The trial is fully functional and comes with unlimited user licenses and all third-party integrations.Read more
Who needs a user license?
1 Comment
Official Response from OnceHub
A user license is required for every user with access to ScheduleOnce. Customers or anyone who makes bookings do not require a license.Read more
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