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Compare MaestroQA and Zendesk for Contact Center 
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At a Glance
Market Segments
Mid-Market (54.8% of reviews)
Mid-Market (63.3% of reviews)
Entry-Level Pricing
Request a demo today
No pricing available
MaestroQA
Star Rating
(319)4.8 out of 5
Market Segments
Mid-Market (54.8% of reviews)
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAZendesk for Contact Center
Star Rating
(217)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MaestroQA excels in its Calibration feature, scoring 9.5, which allows for effective alignment among team members on quality standards. In contrast, Zendesk QA received a lower score of 9.2, indicating that users find it less effective in this area.
- Reviewers mention that MaestroQA's Evaluation capabilities are robust, with a score of 9.5, providing detailed insights into agent performance. Zendesk QA, while still strong at 9.7, does not offer the same depth of analysis as reported by users.
- G2 users highlight that MaestroQA's Training features, scoring 9.1, are particularly beneficial for onboarding new agents, whereas Zendesk QA's score of 8.8 suggests that users find its training resources less comprehensive.
- Users on G2 report that both platforms have strong Quality of Support, each scoring 9.7, but MaestroQA is noted for its personalized support experience, which some users feel gives it an edge in customer service.
- Reviewers mention that MaestroQA's Integrations score of 9.3 is slightly lower than Zendesk QA's 9.4, but they appreciate MaestroQA's seamless integration with various CRM tools, which enhances workflow efficiency.
- Users say that while both products have strong Compliance features, with MaestroQA scoring 9.5 and Zendesk QA at 9.8, the latter is often praised for its extensive documentation and ease of understanding compliance requirements.
Pricing
Entry-Level Pricing
MaestroQA
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Zendesk for Contact Center
No pricing availableFree Trial
MaestroQA
Free Trial is available
Zendesk for Contact Center
Free Trial is available
Ratings
Meets Requirements
9.4
254
9.1
164
Ease of Use
9.4
257
9.4
164
Ease of Setup
9.2
82
9.2
84
Ease of Admin
9.2
74
9.4
77
Quality of Support
9.7
246
9.6
155
Has the product been a good partner in doing business?
9.6
72
9.6
74
Product Direction (% positive)
9.3
233
9.4
149
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
213
9.7
125
9.5
215
9.2
118
9.1
210
9.1
121
Engagement
9.4
215
9.5
123
9.3
211
9.2
122
9.1
194
8.8
107
Performance
9.3
197
9.4
112
9.5
195
9.8
84
Generative AI
9.1
64
8.8
23
9.2
64
9.1
23
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Zendesk for Contact Center are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support, Speech Analytics, and Conversation Intelligence
Zendesk for Contact Center is categorized as Contact Center and Contact Center Workforce
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.3%
Computer Software
9.2%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.9%
Other
47.9%
Computer Software
17.9%
Information Technology and Services
12.6%
Consumer Services
9.2%
Financial Services
6.8%
Internet
3.9%
Other
49.8%
Most Helpful Reviews
MaestroQA
Most Helpful Favorable Review
Shobhna M.
Verified User in Arts and Crafts
The way they have shown the performance regarding the quality and the CES.
Most Helpful Critical Review
Verified User in Market Research
Not user-friendly, and not intuitive to use, the metrics are lacking in ease of use and functionality, thus overall the reporting is something I dislike the most about it.
Zendesk for Contact Center
Most Helpful Favorable Review
Verified User in Computer Software
Can be linked to Intercom, filter conversations, which end up to providing meaningful feedback to our customer support agents. Can see how many conversations rated per each agent, dashboards are cool
Most Helpful Critical Review
Verified User in Music
Klaus recently announced an acquisition by Zendesk, effectively making the Klaus platform exclusively for Zendesk software. Zendesk is amongst the least innovative in the market of Customer Service software, so switching to Zendesk to continue using Klaus...
Shobhna M.
Verified User in Arts and Crafts
The way they have shown the performance regarding the quality and the CES.
Verified User in Computer Software
Can be linked to Intercom, filter conversations, which end up to providing meaningful feedback to our customer support agents. Can see how many conversations rated per each agent, dashboards are cool
Verified User in Market Research
Not user-friendly, and not intuitive to use, the metrics are lacking in ease of use and functionality, thus overall the reporting is something I dislike the most about it.
Verified User in Music
Klaus recently announced an acquisition by Zendesk, effectively making the Klaus platform exclusively for Zendesk software. Zendesk is amongst the least innovative in the market of Customer Service software, so switching to Zendesk to continue using Klaus...
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
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