MindBehind Reviews & Product Details

MindBehind is a no-code platform, and it is very easy to pick up and use. They are also able to support chatbots in a lot of languages, including English, Arabic, French, Turkish, and many more. Especially its simple yet effective UI design makes it available for anyone to leverage its benefits. Also, for this reason, live agents & admins do not face any difficulties while migrating from other platforms to MindBehind.

In addition, their support, developer, and designer team are very attentive and quick to answer our questions and requests. Review collected by and hosted on G2.com.

There is nothing much to dislike about this product. It has proved itself to be an efficient way of managing our live customer services on multiple websites. Review collected by and hosted on G2.com.

The platform is very user-friendly, agent settings can be easily done and it covers pretty much all of the basic needs for a live chat. We were able to immediately start using it with a simple code snippet insertion. Review collected by and hosted on G2.com.

There are some areas for improvement for the Mindbehind platform, we have several development requirements for a better use for our agents. As a customer we could benefit from a clear product map and development schedule, because it is sometimes hard to catch up with their release schedule and the status of our requirements. Review collected by and hosted on G2.com.

Dynamic, flexible and knowledgeable skill sets are there in mind behind. We were able to crush a project deadline 3 weeks earlier than planned and could achieve it with them Review collected by and hosted on G2.com.

Not much. Except that the communication is mostly through emails and MS Teams. I prefer quicker channels like WhatsApp, Slack ... etc. Review collected by and hosted on G2.com.

The visualization of the flows is easy and intuitive and easy to interpret, as well as how simple it is to link different bots in different languages. Review collected by and hosted on G2.com.

some limitations it has, such as the ability to have the opportunity to send the cards reported by customers to WhatsApp directly, resolving issues more quickly and efficiently. Review collected by and hosted on G2.com.

I strongly recommend other companies to work with Mindbehind especially in the field of business messaging as they are experts in it. Their hard work, experience, appropriate insights and diligent attitudes became a strong contribution to our project. They are quick to handle problems and they always display customer-centric attitudes. Review collected by and hosted on G2.com.

Nothing worth saying. Throughout the process, they have always been a good partner. What I can only is that they need to increase their human capacity to achieve more. Review collected by and hosted on G2.com.

We are very pleased with the support of Ms. İrem, who maintains communication with us, but I would like to add that there are shortcomings within the application. Review collected by and hosted on G2.com.

Errors sometimes occur in the forwarding parts of the conversation, the mobile application does not work efficiently, and the conversation is suddenly taken from the relevant person and forwarded to another person through the system. Review collected by and hosted on G2.com.

The interface is easy to use, and adding quick replies feature saves agents time Review collected by and hosted on G2.com.

The only thing I dislike that conversations, most of the time, not been assigned to the agents automatically and stuck in the queue Review collected by and hosted on G2.com.

MindBehind are a wonderful company to work with as they are friendly, flexible and very adept at what they do. Their system is the most straightforward to use on the market and allows us to build simple or complex chatbots which can be deployed on a range of channels. Customer service is excellent and they are always available when needed, and they have expert customer designers who can provide very valuable advice about the design of chatbots. Review collected by and hosted on G2.com.

Nothing about this product that I dislike. I'm just looking forward to the product developing in future so we can create better chatbots that help benefit the lives of people. Review collected by and hosted on G2.com.

the ease of use

the people behind the mindbehind are amazing and always available even during weekends and late nights Review collected by and hosted on G2.com.

in the first month there was plenty of problems but the technical team was always prompt in their support Review collected by and hosted on G2.com.

They deliver quickly and well. The staff are very friendly. Review collected by and hosted on G2.com.

Overall, we are satisfied with the service they provide. Review collected by and hosted on G2.com.