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Moogsoft Reviews & Product Details

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JC

James C.

Sr Infrastructure Engineer

Enterprise (> 1000 emp.)

2/29/2024

"Great Product"

5/5

What do you like best about Moogsoft?

How we can ingest multiple platforms into Moogsoft Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

I don't have anything off the top of my head. Review collected by and hosted on G2.com.

Moogsoft Product Details

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive.

Seller

Moogsoft

Discussions

Moogsoft Community

Languages Supported

English

Product Description

Moogsoft develops AIOps technology that helps enterprise IT Ops and DevOps teams become faster, smarter and more effective. Moogsoft AIOps' real-time machine learning algorithms help teams remediate issues that impact their customers' experience.

Overview by

Nathaniel Kobza

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Microsoft 365 for Jira - Outlook Email, Teams, Calendar

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Moogsoft Media

Moogsoft is a unified platform that helps your entire company work smarter

Customers can create a virtual Network Operations Center (NOC) using the Moogsoft Situation Room to collaborate throughout the incident management process, and diagnose and resolve problems quickly, regardless of team members’ physical location. The platform also provides IT Ops teams a single-pa...

Visually configure and fine tune the platform’s event processing to reduce noise and improve event correlation accuracy

Gain real-time insights into incidents and visualize probable root cause associated with current and neighboring services

Configure workflows and drive outcomes through an intuitive Workflow Engine (WE) — to ingest, enrich, automate, ticket, and collaborate

Add, track, delete and change machine-learning algorithms as necessary, via new versioning, rollback and history capabilities

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KJ

karan j.

BMC Control-M Adminstrator

Enterprise (> 1000 emp.)

12/22/2024

"Moogsoft experience"

3.5/5

What do you like best about Moogsoft?

Processing for alerts is the best where moogsoft helps us to transport the alets and has awesome dashboard Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Stability is major concern in moogsoft.

When the load increases. Moogsoft goes down Review collected by and hosted on G2.com.

NG

Neha G.

Consultant

Enterprise (> 1000 emp.)

4/3/2023

"Excellent product support"

4.5/5

What do you like best about Moogsoft?

Easy to use , well documented and and excellent Support team to help you throughout your journey . It's amazing to see they are avaialble to help you in all possible ways. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Somewhere it required to have new patches and bug improvements for older versions. Many times a bug has been reported but we has to manage with workaround as patching would have take a much longer than needed Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/19/2023

"Awesome Tool to track all incidents and situation."

3.5/5

What do you like best about Moogsoft?

Moogsoft is easy to use. All incidents and situations are easy to access and understand the workflows. Their customer support also excellent. Cloud system also very helpful and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Moogsoft is depending on message bus like RabbitMQ. Moogsoft uses Apache Tomcat, NGNIX as open source technology. But if any issue occur then we didnot get any support from moogsoft. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Moogsoft provides common platform for all. Duplicate alerts are easy to identify. All the related alerts can be corelates. It is an open source AIOps tool. It solves our problem very easily like, all the alarms are converts into single situation. Most value added features also available like- event management, observability. All you need to understand how to use workflow features. Review collected by and hosted on G2.com.

DS

Divya S.

Senior Consultant

Enterprise (> 1000 emp.)

9/14/2023

"Very good tool to manage multiple monitpring tools"

4.5/5

What do you like best about Moogsoft?

It centralize the alert from different monitoring tools and use AI for predecitive monitoring Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Improvement required from machine learning point of view Review collected by and hosted on G2.com.

HK

Hanumantha Rao K.

Enterprise (> 1000 emp.)

3/8/2023

"Soundproofing system for noise making environments"

5/5

What do you like best about Moogsoft?

Reliability, scalability, secure, service oriented and customer centric. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Reporting mechanism and Nothing much highlights/important to pin point for now. Review collected by and hosted on G2.com.

RG

Rajnish G.

Service Delivery Director

Enterprise (> 1000 emp.)

3/11/2022

"The best event correlation tool in the industry!!!"

4.5/5

What do you like best about Moogsoft?

The AI ability of the tool to deduplicate the alerts and correlate the events. Its very effective in reducing the noise. I also like its feature of the probable root cause of the issue which helps us immensely in narrowing down to the root cause in a very short time. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Not many to dislike. However, when I think about one thing, I can say the summary of the situation created based on correlated and consolidated events sometimes does not make all sense. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Without Moogsoft my operations team was overwhelmed with the high volume of alerts to work on and resolve. My team had to create tickets manually and many times they ended up missing critical alerts. With Moogsoft coming in, we have seen a significant reduction in alert due to its feature of alert deduplication and event correlation and automated ticket creation. All these by themselves have improved our productivity a lot. That is not it, My operations team used to spend a significant amount of time troubleshooting and resolving the incidents and it used to take a long to determine the root cause. Moogsoft helps in trending the incidents very well by providing all similar incidents that occurred in the recent past with details of actions taken to resolve the incident and also helps determine the probable root cause. Review collected by and hosted on G2.com.

SC

SujithKumar C.

IT Enterprise Monitoring Solutions Architect

Enterprise (> 1000 emp.)

3/17/2022

"Most matured IT Event Manager among other products out there with AIops capability"

5/5

What do you like best about Moogsoft?

1. Ease of consuming data

2. Flexibility to perform real-time updates to incoming events

3. Tons of supported integrations for many products with the option of creating custom integration based on API's

4. Excellent support

5. Constant product improvements

6. Takes customer feedback into account to design/mature the product

7. Robust environment with the capability to ingest large amounts of data

8. Correlation works out of the box with the ability to improve it

9. Included metric integration is nice

10. Intuitive UI Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

1. Ability to ingest/consume topology data from configuration management tools but this is handled in a way through enrichment today

2. Non-availability of dashboards and ability to create one

3. Supported integrations need little polishing Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/2/2022

"Nice software to place multiple similar alerts in a single situation."

5/5

What do you like best about Moogsoft?

It creates a single situation when multiple alerts for similar device come up or if multiple alerts for similar issue and similar device arise rather than creating many number of tickets. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

There is no option of rerunning any action which will recheck if th alert is still active. We have to wait for the alert to be cleared automatically and sometimes it takes really long and even never clear the alert. hence we have to clear the alert manually in this case. Review collected by and hosted on G2.com.

YL

Yadav L.

Infrastructure Monitoring Techno Lead

Enterprise (> 1000 emp.)

3/22/2022

"One of the best AIO Tool in the market for Managed IT Infra ops"

5/5

What do you like best about Moogsoft?

Currently its one of the best and most outstanding tools for intelligent monitoring solutions.

we use Service Now. But its ver much compactable with all tools. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Currently, Moogsoft is supporting as per the requirement. We should support this giving them exposure for a scope of improvement, infact currently they are leading the market with addressing the challenges in no time.. Thanks for them. Review collected by and hosted on G2.com.

HK

Hanumantha Rao K.

Moogsoft SME

Enterprise (> 1000 emp.)

3/10/2022

"Market leading missile in Event Management and AIOps"

5/5

What do you like best about Moogsoft?

The best in market for handling loads of events for mini to Huge organizations.

Tremendous noise reduction, Neural Feedback, Machine Learning and best customizable Algorithmic Intelligence along with AIOps.

Great in teams collaboration in single console. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

With older versions of Moogsoft we faced some challenges but with their continued improvisations product is getting much better and in current Enterprise versions Almost everything will be handled at UI level. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

The big challenges in every organization is tickets flow with events 1:1.

With Moogsoft it's been simplified just like that using deduplication(Events to Alerts) mechanism.

Along with that we have a great feature named Clustering which will filter more similar deduped alerts into Situaions.

These mechanisms are helping the customers in targeting minimum of 95+% of noise reduction in many cases.

What not, many more similar to such features with Moogsoft Enterprise. Review collected by and hosted on G2.com.

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Moogsoft Features

Monitoring

Constant Monitoring

Timely Alerts

TIcket Accuracy

Management Tools

Ticket Assignment

Standardization

Lifecycle Visualization

Functionality

Artificial Intelligence

Machine Learning

Systems Monitoring

Issue Resolution

Root Cause Identification

Proactive Identification

Resolution Guidance

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ServiceNow Store Apps Incident Management IT Alerting

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