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All NiCE CXone Mpower Discussions
G2
Pinned by G2 as a common question
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How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?
How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?
G2
Pinned by G2 as a common question
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When did nice acquire inContact?
When did nice acquire inContact?
G2
Verified User
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Digital First Platform
Was anyone else sold the Digital First Platform and having issues with it not working, Nice having no one to implement the product, and no support?
We have been in implementation for over a year for this product.
How can we report bugs or issues to get the software cleaner and running more smoothly?
We need a way to report issues to your tech team to get some answers, even if it is just acknowledgment of the problem and an estimated fix time. I find flaws everywhere, but I don't have the time during a call to find a way to report it. Typically I would report the issue to my supervisor, but... Read more
Does it ever pause or get frozen after a call
like when you get a call and you end your call does is it get rrozen or say you refused a call.
G2
Verified User
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Is there any way to maintain my connection to the agent's leg at all times?
We use InContact's Supervisor to monitor our over-the-phone agents, but once the call ends or they finish dialing out to a third party, the agent leg disconnects, so I have to reconnect.
On a few occasions, the system allows me to keep my connection, and I can hear their interactions during... Read more
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