Coast Reviews & Product Details

It is very important to have the predictive maintenance schedules for our operating rooms. We are in no position to have a surgery room any equipment like lights, tables, or anesthesia machines that suddenly stop working. With Coast we are able to do maintenance during off-hours very accurately so that the operating rooms that are scheduled can be 100% available. Besides, the module for facility management is a great tool in keeping track of and managing the environment such as temperature and humidity of the proper rooms. Review collected by and hosted on G2.com.

The interface, while functional, isn't as modern as some other business apps our staff uses. It gets the job done efficiently, but a visual refresh could improve the user experience for less technical team members. Review collected by and hosted on G2.com.

Predictive maintenance capabilities for our necessary life support and diagnostic equipment are beyond value. The planning and monitoring by Coast is always on top of things so that we are never out of date with any calibration or servicing of our equipment which is absolutely essential for patient safety and accreditation by the Joint Commission. The business instant messaging feature that runs the IT department allows my team to contact in an instant, and with the right technician, any urgent event, such as the failure of an OR table, without depending on nearby phone calls or pagers, which are unreliable. Review collected by and hosted on G2.com.

The initial asset import for a facility as large and complex as ours was a significant undertaking. While the process was straightforward, the volume of data required dedicated time from my team to ensure accuracy. The long-term benefit has far outweighed this one-time setup cost. Review collected by and hosted on G2.com.

One of the things that make Coast exceptional is its user-friendliness and practicality. The setup process was very fast, and even the less tech-savvy team members were able to get up to speed in a few hours. I also like how the tool facilitates instant updates, shared task lists, and internal notes that make the flow of collaboration more efficient. The notifications are just at the right level, thus, they are not disturbing, and the mobile version complements nicely the desktop one, which is very convenient for the teams that are out in the field or are changing from one device to another. Moreover, it is a plus that Coast does not bog down by too many features - its primary concern always has been to maintain transparency, communication, and completion. Review collected by and hosted on G2.com.

The only incident I have come across with this software is the customization aspect of dashboards, which, in my opinion, should offer more flexibility. What you sometimes expect is to view the data you consider most important first and also to be able to change the way the information is displayed. Other than that, Coast has been a dependable tool, without almost any bugs or slowdowns. Review collected by and hosted on G2.com.

The unification of asset management, workforce scheduling, and team communication into a single, intuitive platform is what I like best. The Ease of Use is exceptional; my maintenance technicians adopted it with minimal training, which is a testament to its user-friendly design. The Ease of Implementation was also a smooth process for an organization of our size. The Number of Features, from Employee Scheduling to compliance dashboards, provides the comprehensive toolset we need without requiring us to juggle multiple software subscriptions. Review collected by and hosted on G2.com.

While generally robust, the Ease of Integration with our legacy financial system for tracking parts inventory costs was more complex than we hoped and required some external technical support. Furthermore, while the Customer Support team is excellent at solving problems, the initial ticket response time can occasionally be slow, which is a minor frustration when we need immediate assistance. Review collected by and hosted on G2.com.

As the owner of a busy downtown bistro, my biggest headache was keeping all my kitchen and refrigeration equipment running smoothly. Before Coast, it was a mess of handwritten notes, missed preventive maintenance schedules, and frantic phone calls when something broke down during the dinner rush. What I like best is how Coast brought everything into one clear, simple dashboard. Setting up preventive maintenance schedules for my ovens, walk-in coolers, and HVAC system was incredibly straightforward. Now, I get automatic alerts on my phone a week before service is due, and I can assign the task directly to my technician with a few taps. The mobile app is so simple that my staff actually uses it without complaint—they can report an issue with a photo right from the kitchen line, and I see it instantly. It took us from being reactive to proactive, and that has saved me thousands in potential emergency repair costs and lost business. Review collected by and hosted on G2.com.

The initial setup required a solid afternoon of my time to input all my equipment and create the maintenance schedules. While it was easy, it wasn't fast. I also found the reporting features to be a bit basic initially. I wanted to see more detailed cost analysis on repairs over time, but the standard reports are more focused on task completion and workload. I've heard they have advanced analytics, but it might be part of a higher-tier plan that's beyond my budget as a small business. Occasionally, the app can be a little slow to sync when my kitchen's Wi-Fi is spotty, but it always catches up. Review collected by and hosted on G2.com.

The software has been an excellent resource in helping us achieve our goal of maintaining sustainable operations and ensuring that all our buildings and equipment remain in good working order. Each month, I review maintenance schedules and inspection reports for both our office spaces and warehouse. We especially appreciate the compliance auditing feature, which allows us to monitor our environmental certifications and verify our adherence to B Corporation standards. The implementation process was smooth and straightforward, taking about six weeks, with our internal team able to handle the setup themselves. Review collected by and hosted on G2.com.

Getting started with customizing audit templates was more challenging than we expected, and some of the reporting tools required additional training for our team to use them effectively. However, once we became familiar with the suite, we found that we were able to handle these tasks quite well. Review collected by and hosted on G2.com.

We’re able to efficiently manage our day-to-day maintenance across both our tailoring studio and our stores. The system was cloud deployed and fully implemented within just three weeks, allowing us to get up and running quickly. Our tailors can use their mobile phones to communicate about production, which enables them to report faults right at the point of need. There are about eight of us in the company who use the system regularly, primarily to document maintenance on our sewing equipment and in the store. The ability to manage work orders has been extremely helpful for scheduling maintenance on our industrial sewing machines and laser cutters. Review collected by and hosted on G2.com.

While the core features generally perform as expected, the reporting functionality could be improved by adding a way to track maintenance costs across various equipment classes, which would make referencing this information much easier. We found that about 60 percent of our team are fully utilizing the system, but some members still prefer to use adhocracy for handling quick or less significant issues. The initial setup required more adjustments than we anticipated to accommodate our particular equipment. Review collected by and hosted on G2.com.

As someone who manages Coast for our Salesforce consulting firm, I appreciate that it delivers exactly what we need without unnecessary complexity. We rely on it to handle maintenance for our office infrastructure and testing lab equipment. Setting up preventive maintenance schedules was straightforward, and creating work orders only takes a minute. The mobile connection is dependable, and my team adapted to it quickly and without any problems. After using it weekly for over a year, I can confidently say that it has become a reliable part of our routine. Review collected by and hosted on G2.com.

Some of the more advanced reporting features require a bit more technical knowledge than I initially expected. The core functions work well, though, and creating reports tailored to our specific needs did involve a learning curve. We appreciated the discounted rate for annual billing and hope this continues when it’s time to renew. Review collected by and hosted on G2.com.

Coast lets us keep offering a high quality shopping experience for our customers at all of our boutiques. Between perfect lighting and climate, ensuring our fitting rooms are kept neat, or store fixtures always look their best – the platform allows us to have full transparency on the health of our stores. Thanks to the preventive maintenance schedules for HVAC, lighting and other critical systems in place, we are careful to avoid any incidents that might detract from the shopping experience. As a CEO, I like to know that there’s one system making sure every location looks up to our brand standards. Review collected by and hosted on G2.com.

The first set up was manual input from the store managers to customize maintenance schedules to individual locations. This was great for keeping the system properly set up, but it took a lot more front-end time commitment on my end than I had expected. Review collected by and hosted on G2.com.

It’s about more than just lead gen

As CMO, I’m responsible for more than just lead gen. My remit covers the entire customer journey, and I can tell you from experience that operational consistency has a powerful effect on it. Coast provides that foundation. We sync asset maintenance data with our customer success platform using its Alchemy integration. My team can message clients before they become frustrated about any impact to facilities or services, creating trust rather than distrust. What Coast's dashboards shows me are useful examples of operational excellence I can utilize in discussions about enterprise sales. It's an unexpected but critical tool in our martech stack. Review collected by and hosted on G2.com.

While the reporting options are good, they could do with slightly more advanced data visualizations to create client reports. Right now we send the data to another tool for finishing. The team has said that this will be on their roadmap, which is good. Review collected by and hosted on G2.com.