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Accela Reviews & Product Details

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Accela Product Details

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JK

Joe K.

Sales

Pharmaceuticals

Small-Business (50 or fewer emp.)

10/18/2023

"Improved customer services"

5/5

What do you like best about Accela?

Accelas system functionality is strong.Despite errors and a learning curve its worth it. The cloud based model allows for accessibility. Review collected by and hosted on G2.com.

What do you dislike about Accela?

The software feels outdated. Lacks the functionality provide by tools today. Accela suggests training, whichs nt efficient. It is better to involve a party for implementation. Review collected by and hosted on G2.com.

MS

Matheus S.

Owner

Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

10/24/2023

"A Versatile workflow"

5/5

What do you like best about Accela?

Accelas have resolved errors making it easy to learn and use. While upgrades are scheduled by Accela, the cloud-based model provides convenience. Review collected by and hosted on G2.com.

What do you dislike about Accela?

It is more beneficial to have training before the go-live date. The online community is helpful there are uncertainties regarding its ability to solve issues. Review collected by and hosted on G2.com.

JC

Julian C.

Legal Assistant

Law Practice

Small-Business (50 or fewer emp.)

10/12/2023

"Improved the user experience"

5/5

What do you like best about Accela?

There are bugs the current system functionality is strong. Its definitely worth it. A cost-effective cloud-based solution. Review collected by and hosted on G2.com.

What do you dislike about Accela?

Could use a refresh to keep up with tools in the market. I feel like training should be closer to the go date. Review collected by and hosted on G2.com.

AM

April M.

Supervisor

Mid-Market (51-1000 emp.)

11/16/2021

"Tracking tool misses the mark with import abilities."

4/5

What do you like best about Accela?

What I like best about Accela is the ability to clearly and concisely enter complaints and the various information associated with the complaints. Pictures can be uploaded and I can add myself as a follower on various cases to keep up with progress. Review collected by and hosted on G2.com.

What do you dislike about Accela?

There is no way to import things into a spreadsheet for tracking. There is no way to search via the address of the complaint, or the inspector's name, only the actual complaint number, which not everyone holds on to. Review collected by and hosted on G2.com.

DW

David W.

Code Enforcement Officer II

Mid-Market (51-1000 emp.)

12/21/2021

"Accela"

3.5/5

What do you like best about Accela?

Cusotminzation of processes and workflows Review collected by and hosted on G2.com.

What do you dislike about Accela?

The integration and development process was challenging. Review collected by and hosted on G2.com.

BW

Bob W.

Manager

4/6/2021

"Five years experience implementing Accela into plan review."

2.5/5

What do you like best about Accela?

The program stores all documents for easy retrieval. Review collected by and hosted on G2.com.

What do you dislike about Accela?

The architecture is not flexible nor easy to use for report writing. Review collected by and hosted on G2.com.

IG

Verified User in Government Administration

Enterprise (> 1000 emp.)

7/30/2018

"Accela Licensing Software"

4/5

What do you like best about Accela?

Upgraded UI was user friendly, advanced ad-hoc capabilities within the system. Review collected by and hosted on G2.com.

What do you dislike about Accela?

My dislikes may be correlated around the project management approach more than the system in its self. Accela team announced a system upgrade with a new UI, look/feel features (more enhanced and FAR BETTER than the version we were working with), however, this was announced post UAT, User training, and two days before go-live. Additionally, post go-live was a rough start with the amount of bugs that made it through the cracks. The existing system functionality was robust, however, it could be more flexible. Review collected by and hosted on G2.com.

Recommendations to others considering Accela:

If the system meets your business needs, it is a great system with impressive functionality to leverage. Make sure to map out your current business processes, understand the requirements and what you're looking for - validate those requirements against best practices and how Accela meets your needs prior to moving into the direction of implementing the system. The less customization, the better - and this goes for any system. It's easy to be blown away by the bells and whistles, focus on the core functionality to analyze if it meets your needs. Review collected by and hosted on G2.com.

What problems is Accela solving and how is that benefiting you?

Since the project was a government funded initiative and I came to the project phase 2 I am not certain on the initial business problems, but some of the benefits I can speak to are -

1. Customer facing UI helped with labor efficiencies as peak licensing period resulted in hiring several temps/over-time. Less overtime was worked and the company was able to avoid head-count by hiring additional temps.

2. Turnaround time for licensing/status update - provided an electronic/easy way for customer to receive their licensing on spot (when inspection not necessary). This was a huge issue addressed by customers that was resolved.

3. Reporting Capabilities/Audit Trails that could be better leveraged Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

7/28/2018

"Design"

2.5/5

What do you like best about Accela?

Accela is easy to maneuver. It is packed with information . Review collected by and hosted on G2.com.

What do you dislike about Accela?

Non instructional. No clear definition of the functions. Always a breakdown. Not user friendly at times. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

7/30/2018

"Billing "

2.5/5

What do you like best about Accela?

It’ got a lot of information, making it Easy to put diagnoses and bill to insurance. Review collected by and hosted on G2.com.

What do you dislike about Accela?

I don’t think there’s anything I dislike. Review collected by and hosted on G2.com.

UE

Verified User in Environmental Services

Mid-Market (51-1000 emp.)

1/2/2018

"Health Inspection Software "

4.5/5

What do you like best about Accela?

Once I learned how to use Envision Connect, it was east to use and I enjoy all of its features. Review collected by and hosted on G2.com.

What do you dislike about Accela?

It took me a while to learn it and sometimes it crashes on me. Review collected by and hosted on G2.com.

Recommendations to others considering Accela:

When using Envision Connect Remote (ECR), I should be able to access all of the reports that are in Envision Connect (EC) while in the field. For example, I want to be able to access the accounting invoice of food facilities while in ECR. Review collected by and hosted on G2.com.

What problems is Accela solving and how is that benefiting you?

I use this software for health inspections (to write up reports for inspections conducted at restaurants, apartments and swimming pools). Review collected by and hosted on G2.com.