The platform itself is good and produces exhaustive reports. They've helped us navigate compliance and security initiatives adequately. Review collected by and hosted on G2.com.
I cannot recommend Acunetix due to several concerning issues with both their product and business practices.
The sales process has become increasingly intricate, characterized by significant annual price increases and constantly changing target definitions. Their licensing model has also become more restrictive - once you scan a website, its URL is permanently locked to your license, unlike the more flexible approach when we first became customers.
A major technical issue emerged recently when the programmable login sequence functionality stopped working entirely. The timing was particularly problematic as it coincided with our renewal. Despite this critical feature being broken, Acunetix expected us to commit to renewal without any assurance of a resolution. When we proposed a conditional renewal with the possibility of a refund if their support team couldn't resolve the login issues, management flatly rejected our request.
Their response - "reached out to management about your request and it's not something we would be able to offer" - demonstrates a concerning lack of customer support and flexibility in addressing legitimate technical concerns.
This combination of aggressive pricing strategies, inflexible licensing, technical failures, and poor customer service has significantly diminished the value proposition of their product. Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. This is not representative of the experience we aim to deliver, and we regret that we didn’t meet expectations in this case.
While we’re glad to hear that the platform has supported your compliance and security goals, we take the concerns you’ve raised seriously. Our licensing model has recently evolved based on customer feedback to offer greater flexibility and alignment with dynamic web environments, and we’re continuing to refine it as we learn more from users like you.
We also understand how frustrating it must have been when a specific feature didn't function as expected. While we aim to resolve technical issues promptly, we acknowledge that our approach to renewal terms in this case may have felt inflexible, and we appreciate your feedback so that we can address this going forward.
We're always looking for ways to improve our customer experience. We appreciate your candid input—it plays an important role in helping us improve.
The Invicti Team
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
