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AMS360 Reviews & Product Details - Page 3

AMS360 Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

AMS360 Media

AMS360 Demo - AMS360 landing page
Start your day on the AMS360 Landing Page. This is your one-stop shop for policy, client, quote, document, and task information.
AMS360 Demo - AMS360 expiring policy list
Manage expiring policies in one place. Link to customers, policy information, and service reps in this screen.
AMS360 Demo - AMS360 policy information page
The Policy Information Page delivers client and policy information in one screen. Navigate here to service an account quickly and easily.
AMS360 Demo - AMS360 policy view
Drill down into policy information and documents and navigate to certificates of insurance in the Policy View screen.
AMS360 Demo - AMS360 Certificate of Insurance
Easily create, manage, and distribute certificates of insurance from one screen.
AMS360 Demo - AMS360 Distribute certificates of insurance
Distribute certificates of insurance to stakeholders via print, fax, or email from the Distribute Certificates of Insurance screen.
Check out the top 5 features for AMS360!
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Check out the top 5 features for AMS360!
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AMS360 Reviews (799)

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Reviews

AMS360 Reviews (799)

View 1 Video Reviews
4.3
799 reviews

Pros & Cons

Generated from real user reviews
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Chassiddy B.
CB
Senior Account Executive
Small-Business (50 or fewer emp.)
"AMS ASSISTS ME WITH MAINTAINING ORGANIZATION AND CLIENT FILE MANAGEMENT"
What do you like best about AMS360?

I appreciate the ease of use, and the many automation features that have been recently released and announced for future use. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

The cross compatibility with "raters" is limited, which is surprising considering AMS' longevity in the market and the functionality across carriers. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

Hello, Chassiddy. Thank you for your feedback on AMS360! It's our goal to provide an exceptional user experience, so we're glad to hear you find you have found it easy to use! We're happy to be a part of your business and appreciate your input!

BP
Agency Administrator
Small-Business (50 or fewer emp.)
"Overall a great option for agencies"
What do you like best about AMS360?

AMS360 is overall very feature rich and the support is outstanding from all aspects of service that I have needed. I feel like 360 is the "gold standard" in insurance agency management software and is well integrated with many other types of software and services that I use. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I feel that it is quite expensive compared to some other options out there but for an agency of our size the features and benefits justify the cost. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

Thank you for taking the time to share your experience with AMS360, Brandon. We're grateful for your input. We value your business and aim to provide the best experience possible. Please don’t hesitate to reach out if you need anything in the future!

Verified User in Automotive
AA
Small-Business (50 or fewer emp.)
"AMS makes the stress of the insurance world that much easier!"
What do you like best about AMS360?

I started working in the insurance industry March 2025. I've never worked at a company that used such a great system like AMS. I honestly love using AMS to keep myself organized making the stress of insurance that much easier. It is truly the best tool to have in my opinion. The customer service is amazing as well. Everyone is so nice and helpful. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

What I dislike about AMS360 is that they changed the icons from the top of the page to the side which created one extra step. Besides that, I do not have any complains! Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

Thank you for your review of AMS360. We're thrilled to hear that it has been a valuable tool for you! We appreciate your feedback and will take it into consideration for future improvements. Thank you for using AMS360!

CB
Chief Information Officer / Network Administrator
Small-Business (50 or fewer emp.)
"The defacto standard of Insurance applications for any sized agency"
What do you like best about AMS360?

I am looking at it from an IT Perspective, as a cloud based solution it has everything you can want in a secure, robust, agency management system. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

The interface has some learning curve, but solid training can overcome that. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

Thank you for your review of AMS360, Chris! Customer input drives our software improvements here at Vertafore, so hearing from customers like you helps us grow and evolve.

Verified User in Insurance
AI
Small-Business (50 or fewer emp.)
"Very simple and easy to use"
What do you like best about AMS360?

I really like all the video tutorials that are available. It makes it to where most of my answers can be found very quickly and easy. Customer support is always very helpful as well and quick to answer. There is not a lot of hold time. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

It is a learning curve at the beginning. I come from using QQCatalyst, and I feel that that is more user friendly for beginners. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

Thank you for taking the time to share your experience with AMS360. We value your opinion and appreciate you taking the time to share your input.

David F.
DF
Principal
Small-Business (50 or fewer emp.)
"A Game-Changer for Our Insurance Agency – AMS360 Delivers!"
What do you like best about AMS360?

Tracking policies, renewals, endorsements, and claims has never been easier. AMS360 keeps everything centralized and organized. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

DocuSign, PL Rater, and AgencyZoom are extra; include everything automatically. Review collected by and hosted on G2.com.

Response from Lisa Landes of AMS360

We're thrilled to hear that AMS360 has been a game-changer for your insurance agency! It's great to know that the centralized organization of policies, renewals, endorsements, and claims has made such a positive impact on your efficiency and client service. Thanks for the review David.

Dan M.
DM
President
Small-Business (50 or fewer emp.)
"Comprehensive Cloud Storage, But Lacks User-Friendliness"
What do you like best about AMS360?

its a comprehensive system with cloud storage Review collected by and hosted on G2.com.

What do you dislike about AMS360?

It is NOT user friendly. You need extensive training in order to use the system correctly. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

Hi, Dan. Thank you for sharing your experience with AMS360. We understand the challenges of navigating a complex system and are committed to providing better support to ensure a smoother user experience. Our team is always working on enhancing our software based on user feedback.

Lori F.
LF
Client Management Team Lead
Small-Business (50 or fewer emp.)
"Training and acclaimation were somewhat of a struggle& challenging."
What do you like best about AMS360?

The drag/drop feature of a New Activity is very slick. The DocuSign feature is really nice. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

Running any type of report is very confusing and not always accurate or complege. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

Thank you for your review of AMS360, Lori. We understand the importance of a seamless training experience and will pass your feedback on to our team. We value your business and aim to provide the best experience possible.

NG
Customer Service Agent
Small-Business (50 or fewer emp.)
"Easy to navigate"
What do you like best about AMS360?

Customer files in AMS360 are organized and easy to find information. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

One dislike is that some view options cannot be saved the way I change it to. Like for example, activities. I erase the "days old" number to leave it blank, but it always reverts back to showing 30. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Mid-Market (51-1000 emp.)
"Great Software but upgrade are bad"
What do you like best about AMS360?

love the merge clients feature. reports are nice Review collected by and hosted on G2.com.

What do you dislike about AMS360?

upgrades ae slow and cause more steps. it is pricey Review collected by and hosted on G2.com.

Response from Hillarie Holcomb of AMS360

Hi there,

Thank you for the review! We're so happy to hear about your experience with AMS360. We strive to create the best possible user experience for our customers so that you can efficiently manage your organization and provide exceptional customer service. It's great to see all the ways you're using AMS360!

Thanks!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

Average Discount

8%

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AMS360 Features
Accounting
Contact Management
Commissions
Claims Management
Policy Management
Invoicing & Receipts