Bambuser is a very advanced, agile and easy to use platform allowing any organization (small or big) to scale very fast. UX & UI is top notch, customer success is super helpful, technical documentation is crystal clear, allowing to seamlessly integrate to our systems, product is always updated and improved based on our feedbacks as clients. Review collected by and hosted on G2.com.

Nothing is really an issue with Bambuser Review collected by and hosted on G2.com.

Bambuser delivers—plain and simple. As we searched for a platform to effortlessly connect content, community, and commerce without disrupting the customer experience, Bambuser emerged as the clear solution. It integrated seamlessly into Shopify and Big Commerce, enabling a non-hard sell, natural flow from engagement to purchase.

From back-end user experience to customer facing usability, the platform is intuitive and well-designed. Our teams were up and running quickly, and the learning curve was minimal. Equally important, Bambuser’s commitment to continuous product improvement keeps them ahead in a fast-moving, tech-driven space where consumer behavior changes at the speed of technology.

Most importantly, the platform drove measurable results. With 22% annualized sales attribution, Bambuser became more than a tool—it became a key part of our digital strategy. Reliable, effective, and future-focused, it simply worked. Review collected by and hosted on G2.com.

My one key recommendation would be to add the user’s ability to enable chat or comments in replay. So much engagement takes place in replay, particularly with our DIY business. Over 70% of our community engage outside of the live show and all their rich feedback cannot be enabled and collected. This makes us wonder how much insight and “connection” we’re losing with our community. Review collected by and hosted on G2.com.

We have been leveraging Bambuser to stream video shows for showcasing and selling our premium fashion products, and the experience has been truly exceptional.

One of the standout aspects of this platform is its extensive range of features. From high-quality video streaming to interactive tools such as live chat, product tagging, and seamless checkout options, Bambuser has empowered us to deliver an immersive and engaging shopping experience for our customers. These features not only enhance the visual appeal of our shows but also make the purchasing process effortless and enjoyable.

Bambuser is a game-changer for businesses looking to elevate their online sales through innovative video streaming solutions. Its comprehensive features, reliability, and exceptional support make it a perfect partner for brands. We are thrilled with the results and look forward to continuing this successful collaboration. Review collected by and hosted on G2.com.

As a global brand, we cater to diverse audiences across various regions. Enhancing multilingual support and optimizing the process for translating captions would help us better serve our international customer base. Review collected by and hosted on G2.com.

We use Bambuser as Live Shopping Software since 3 years. The Dashboard is very intuitive and easy to use. It works very smooth and the last years there were several updates to raise the Experience.

The contact and Support is very good. We always have a good conversations and feedbacks. The integration of the Live Show is also very easy. Review collected by and hosted on G2.com.

At the past, i could not do live updates during the show. I don´t know if this is still a problem after the last updates.

The chat moderation tool could be better. If a user get banned, he can come back easily with another name. IP bans were prefered.

It would be great, if there is a posibility to configurate the UI by ourself like fonts, colors and upload logos etc. Review collected by and hosted on G2.com.

Bambuser stands out as a robust and versatile platform for live video shopping and interactive streaming. One of its most impressive strengths is the seamless integration it offers with websites, making it easy for businesses to embed live experiences directly into their digital storefronts. This not only enhances customer engagement but also creates a more immersive and interactive shopping journey. Review collected by and hosted on G2.com.

The platform offers detailed insights into viewer behavior, engagement metrics, and conversion rates, empowering businesses to make data-driven decisions. These analytics tools are constantly evolving, ensuring that users have access to the latest features and reporting capabilities. Review collected by and hosted on G2.com.

Bambuser’s support has been absolutely critical in the successful launch of our new concept, WoD Live – Live Exploration. As a pioneering initiative in both leisure and business tourism, we were venturing into uncharted territory — and Bambuser not only provided the technological backbone for our livestreaming needs, but also became an active partner in shaping and improving the product along the way.

Their team has consistently gone above and beyond to help us fine-tune the experience, offering invaluable technical advice and practical solutions that have directly enhanced the quality and reliability of our streams. Beyond the tech, Bambuser has helped open doors to a whole new way of presenting destinations, venues, and activities in real time — something that has never quite been done like this in our industry.

Thanks to Bambuser, WoD Live has already made a powerful impact among travel and event professionals, and we’re just getting started. Review collected by and hosted on G2.com.

As with any innovative platform, there’s a learning curve — especially when using it in a completely new context like live tourism broadcasting. In the early stages, we encountered some limitations in customizing the viewer experience and managing interactive elements. However, Bambuser’s support team has been highly responsive and proactive in addressing these challenges, and many of our suggestions have already been taken into account. Review collected by and hosted on G2.com.

I could focus on the product itself, but what is really important is to understand that behind an incredible product there are incredible minds!

This is the biggest strength of Bambuser: the Team, they'll find a fitting solution without a sweat! Review collected by and hosted on G2.com.

There is nothing I would highlight in this category, not because there are not areas of improvements, but because being a trailblazer means defining the future. Review collected by and hosted on G2.com.

I used Bambuser for over 2.5 years, and it was an incredibly smooth and rewarding experience. The platform's dashboard was intuitive and easy to navigate, making it simple to create and manage live shopping events and shoppable videos.

What truly set Bambuser apart was their exceptional support team — responsive, knowledgeable, and always ready to help, which made the overall usage even more enjoyable and effective.

Bambuser also provided valuable real-time metrics, such as views, chats, and polls, along with clear insights into peak moments of viewer interest during a live session. This data was instrumental in optimizing content and engagement strategies.

Overall, it was a fantastic tool for connecting directly with consumers, gathering real-time feedback, and driving conversion through interactive video commerce. Review collected by and hosted on G2.com.

I would have appreciated deeper analytics — for example, clearer data on which products were most liked or interacted with, traffic sources, and user behavior trends across sessions. These would help brands make more data-driven decisions.

Additionally, expanding strategic partnerships to drive traffic to brand pages or live shows could take Bambuser to the next level, offering even more value to businesses using the platform. Review collected by and hosted on G2.com.

When we started testing the technology, it was quite difficult. The technology itself is intuitive, but finding the right level of visibility and the right message to connect with our customers is a challenge. Here lies the strength of Bambuser: they are not only reliable, but they also keep their eyes open to innovate their product. They are a true partner!

They continually help us improve our service and are a source of ideas, playing a key role in our service'success Review collected by and hosted on G2.com.

I would like to have more flexibility in the way I track performance Review collected by and hosted on G2.com.

The best thing about Bambuser is that we can easily assist our customers through video calls. Even though we are remote, it feels almost like talking in person. Everything becomes very personal. Additionally, we reach more customers who might not have visited our physical store. Review collected by and hosted on G2.com.

The issues we may encounter when using Bambuser include the customer leaving the tab, which causes us to disappear. We can hear the customer, but they can no longer hear us. This seems to be a particular problem for customers calling in from their mobile phones. It also happens that the customer accidentally backs out, thereby ending the call. It would be helpful if the customer received a message saying, 'Are you sure you want to end the call?' Another feature I would like is more statistics, such as the exact time we missed a call. Review collected by and hosted on G2.com.