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Branch Reviews & Product Details

Branch Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Branch Media

Branch Demo - Universal Ads analytics
Track ad conversions across every device and platform to understand true campaign ROI.
Branch Demo - Journeys customizable web to app banners
Create custom banners that convert web visitors into loyal app users.
Branch Demo - Branch Link Templates
Create templates to apply reusable attributes to your Branch Quick Links.
Branch Demo - Branch Custom QR Codes
Branch QR codes are powered by reliable deep linking, guaranteed attribution through install, and accurate conversion data.
Branch Demo - High level install analytics
Branch shows your all your channels - paid and organic in one place.
Branch Demo - Dashboard Reports
Customize, save, and share performance reports of your app through Branch Dashboard reports.
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Branch Reviews (447)

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Reviews

Branch Reviews (447)

View 1 Video Reviews
4.4
447 reviews

Pros & Cons

Generated from real user reviews
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Lovepreet S.
LS
Senior App Developer
Mid-Market (51-1000 emp.)
"Branch is a very good option for generating deep links on the go, supports custom urls too."
What do you like best about Branch?

1. SDK is easy to integrate.

2. Configuration is simple.

3. Used almost on daily basis, has overall reports based on certain key type. Review collected by and hosted on G2.com.

What do you dislike about Branch?

1. All Quick links can't be downloaded at once.

2. Search function only runs loaded quick links not all.

3. There is no way to check report by particular link.

4. Customer Support doesn't help much. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Small-Business (50 or fewer emp.)
"Decent product, terrible customer service."
What do you like best about Branch?

Branch had a strong pricing model on a per unit basis and a large feature suite. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The customer service was easily the worst we have experienced. We're an app with about 1M users, and struggled to get them on the a call to sign an Enterprise contract, despite going over the free usage tier within a day. Onboarding support was not available, and the support agents were quite dismissive. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
CA
Enterprise (> 1000 emp.)
"Excellent customer service"
What do you like best about Branch?

Our customer support team from Branch is exemptional. Quick to respond, always willing to hold working meetings to solve issues or help us innovate effeciencies and improvements. The tools have been easy to implement and adopt for our teams. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Organizational and search limitations within the dashboard have made auditing tasks a bit cumbersome. Would love to see the search features within the linkhub expanded to include exclusion filters and other utilities. Review collected by and hosted on G2.com.

Armando D.
AD
Senior Account Coordinator
Mid-Market (51-1000 emp.)
"Branch as an effective mobile link creation and tracking software."
What do you like best about Branch?

Branch has been very helpful in creating essential links for mobile tracking such as app installs, link clicks, etc. It is easy to implement for multiple campaigns and for different channels of communication. It can be frequently used for multiple requirements such as link tracking, link creation, improving conversions and more. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The link search filter of the software needs to be improved to find old links created in the past. Review collected by and hosted on G2.com.

Saravanan U.
SU
Sr. Principal Software Engineer
Enterprise (> 1000 emp.)
"Good product for deep linking"
What do you like best about Branch?

Easy and customer/business friendly - asy for developers to understand and integrated Review collected by and hosted on G2.com.

What do you dislike about Branch?

Nothing dislike. All are well document and easy for developers to understand and integrated Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Good for measuring app traffic, but buggy and doesn't integrate well with our vendors."
What do you like best about Branch?

The ability to customise the user journey Review collected by and hosted on G2.com.

What do you dislike about Branch?

Bugs - doesn't always do what it's meant to Review collected by and hosted on G2.com.

Nidhi A.
NA
Growth Manager
Enterprise (> 1000 emp.)
"Branch review"
What do you like best about Branch?

The best part about using Branch is that it's very user friendly. It has a step by step process of creating links making it easy for the user to creation of the link. Additionally, making a unique link specific to each campaign by adding UTM parameters helps in better analysis of campaign performance. Such features and data tracking is amongst other good features of the platform. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The only problem I have faced using the platform is that finding links is a little difficult and tagging feature doesn't work very aptly at times. Review collected by and hosted on G2.com.

Kashish B.
KB
Deputy Manager - App Growth
Enterprise (> 1000 emp.)
"Easy to track & analysize the data"
What do you like best about Branch?

Branch provides a user-friendly platform for tracking and analyzing data, making it straightforward to gain insights into various metrics. The detailed analytics and comprehensive reporting tools are particularly valuable, as they enable precise performance optimization and informed decision-making. The intuitive interface and robust features make it an indispensable tool for growth and efficiency.

Additionally, the customer support team is great, offering prompt and helpful assistance whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Branch?

One of the challenges with Branch is its complexity due to the vast amount of features and data available. For new users, this can be quite overwhelming and may require a steep learning curve to fully utilize its potential. Additionally, navigating through the extensive options and settings can sometimes be cumbersome, leading to inefficiencies in finding specific information quickly. Review collected by and hosted on G2.com.

Devshree P.
DP
Sr. Manager
Enterprise (> 1000 emp.)
"Branch Link Review"
What do you like best about Branch?

The features of brand for us are very useful, adding UTM parameters and giving customised names to link as well the event based tracking. It's easy & quick to use, the clone feature is such a time saver. Review collected by and hosted on G2.com.

What do you dislike about Branch?

As such there's nothing that I dislike, however search feature for old links can be improved. Sometimes when I search 9-12 month old links, it takes time to find. Review collected by and hosted on G2.com.

Kamal B.
KB
Head of Marketing & Growth
Mid-Market (51-1000 emp.)
"Best attribution tool to track my app installs and remarketingg ads"
What do you like best about Branch?

Tracking all my installs from different source of ads partner, Quick links that make easy to get the perofromance of my campaigns and support from the team. Review collected by and hosted on G2.com.

What do you dislike about Branch?

I think cost is little bit high but team is supprotive they suggest best plan as per the data increase and for the long term purpose. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

Average Discount

10%

Perceived Cost

$$$$$

How much does Branch cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 13 purchases.

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Branch Features
Custom Event Tracking
Real-Time Insights
Attribution
Application Attribution
Campaign Analysis
Optimization
Integrations - Mobile Marketing
Attribution Windows
Retargeting Attribution
Cross-platform attribution
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